Climate Change Data

Environmental Metrics

ESG Focus Areas

• Workplace
• Community
• Environment

Environmental Achievements

• Reduced average CO2 emission of car fleet in the Netherlands from 144 g/km in 2009 to 109 g/km in 2014 (24% improvement).
• Started replacing top management cars with electric cars (Tesla Model S).
• Implemented follow-me system printers worldwide, delivering substantial reduction of paper use internally.
• Electronic invoicing to all customers, suppliers etc. (nearly 370 thousand electronic invoices / 90% of all invoices).

Social Achievements

• Launched various HR programs in 2014, focusing on recruiting, retaining, and developing employees.
• Filled almost 300 vacancies in 2014, with 70% filled through social media.
• Improved customer retention by 0.5 percentage points to 7.9% in 2014.
• Increased average deal size by 74% to €46,000 in 2014.
• Donated IT equipment and funds to Close the Gap.
• Supported Habitat for Humanity and local organizations.
• Exact Macola team supported Autism Speaks, raising nearly $16,000.
• Exact Online program for educational purposes used by 55 universities and schools, with nearly 11,250 student accounts.
• Rolled out an educational program in Belgium with nearly 1,000 student accounts.
• Supported 10 students with internships in 2014.
• Participated in Alpe d’HuZes, donating €35,000 and additional funds raised by employees and partners.

Governance Achievements

• Improved performance management process.
• Developed a global competency dictionary.
• Launched a Management Development Program.
• Increased the number of certified employees who completed more than 5,000 Exademy courses.
• Implemented a risk management framework with a ‘three lines of defense’ organization.
• Further increased the quality of security and continuity processes, certified via ISAE 3402 type 1 and 2 reports.

Climate Goals & Targets

Environmental Challenges

• Challenging year for Business Solutions, falling short of expectations.
• Challenging start in the US market for Exact Online.
• Tight labor market in Kuala Lumpur and scarcity of top sales people.
• Accelerated investments by global cloud players.
• Maintaining a highly-qualified labor force.
• Eliminating manual processing to create scalability.
• Currency rate fluctuations.
• Increased demand for flexible payment models.
• Taxation and compliance risks in various jurisdictions.
• Breaches of information security infrastructure.

Mitigation Strategies

• Focus on increasing customer retention and winning new customers in the medium-sized business segment.
• Accelerated US entry strategy by actively using JobBOSS to sell Exact Online and expanding the scope of offered solutions.
• Developed an employer branding strategy to attract and retain talent.
• Updated competency framework to improve performance management.
• Initiated projects aimed at increasing the automation of front and back office processes.
• Offered new subscription-based pricing models.
• Strengthened corporate functions such as Tax and Legal.
• Enhanced global policy framework to strengthen governance.
• Continuously improving IT infrastructure and implementing enhanced security policies.
• Positive response to the offer on Exact shares by funds advised by Apax to execute growth strategy.

Supply Chain Management

Supplier Audits: Not disclosed

Responsible Procurement

• Electronic invoicing project with suppliers.

Climate-Related Risks & Opportunities

Physical Risks

• Not disclosed

Transition Risks

• Not disclosed

Opportunities

• Not disclosed

Reporting Standards

Frameworks Used: Null

Certifications: ISAE 3402 type 1 and 2

Third-party Assurance: KPMG Accountants N.V.

UN Sustainable Development Goals

• Not disclosed

Not disclosed

Sustainable Products & Innovation

• Exact Online
• Exact Online JobBOSS

Awards & Recognition

• Not disclosed

Environmental Metrics

Climate Goals & Targets

Supply Chain Management

Climate-Related Risks & Opportunities

Environmental Metrics

ESG Focus Areas

• Sustainability
• Climate
• Social Policy
• Governance and Corporate Management

Environmental Achievements

• Reduction of energy consumption and CO2 emissions (specific figures not provided)
• Giving Back Activities: 2000+ employees contribute thousands of volunteer days annually to community projects (e.g., playground renovations, food bank support)

Social Achievements

• Promoting diversity and inclusion within the company
• Giving Back Activities: Thousands of volunteer days annually fostering employee engagement and retention.

Governance Achievements

• Not disclosed

Climate Goals & Targets

Environmental Challenges

• Not disclosed

Mitigation Strategies

• Not disclosed

Supply Chain Management

Supplier Audits: Not disclosed

Responsible Procurement

• Sourcing from sustainable partners (mentioned as a suggestion)

Climate-Related Risks & Opportunities

Physical Risks

• Not disclosed

Transition Risks

• Not disclosed

Opportunities

• Not disclosed

Reporting Standards

Frameworks Used: CSRD (Corporate Sustainability Reporting Directive)

Certifications: Null

Third-party Assurance: Not disclosed

UN Sustainable Development Goals

• Not disclosed

Not disclosed

Sustainable Products & Innovation

• Not disclosed

Awards & Recognition

• Not disclosed