Climate Change Data

Environmental Metrics

ESG Focus Areas

• Emissions Management
• Waste Management
• Water Management
• Fair Employment Practices
• People Development
• Community Involvement
• Passenger Experience
• Contribution to the Economic Development of Singapore
• Airport Safety
• Good Corporate Governance

Environmental Achievements

• Achieved zero carbon growth until 2030, capping absolute emissions at 2018 levels
• Maintained Airport Carbon Accreditation (ACA) Level 3 certification
• Maintained ISO 14001:2015 certification
• Reduced overall water consumption by 11%
• Increased waste diverted from incineration to 11%

Social Achievements

• Named most attractive employer by Randstad for the 8th consecutive year
• Recipient of Community Chest Volunteer Partner Award 2021
• Achieved zero work-related fatalities amongst employees
• Launched Care Ambassador Training Programme to better serve customers with health conditions or disabilities

Governance Achievements

• Ranked Anti-Bribery Management System (ISO 37001) Certified
• Achieved zero employee work-related fatalities
• Zero tolerance for non-compliance with laws and regulations

Climate Goals & Targets

Environmental Challenges

• Increased rainfall intensity and sea levels impacting airport operations
• Rising ambient temperatures affecting outdoor workers
• Increased lightning frequency posing risks to airport personnel
• Increased electricity consumption due to increased business activity

Mitigation Strategies

• Enhanced drainage network with flood prevention measures
• Installation of tidal gates and barriers
• Automation of processes to reduce heat stress for outdoor workers
• Implementation of lightning shelters and safety procedures
• Asset replacement and upgrades to build more energy-efficient systems
• Active monitoring and exploration of new technologies to boost building energy efficiencies

Supply Chain Management

Supplier Audits: Not disclosed

Responsible Procurement

• Green Procurement Policy prioritizing sustainable products and services
• Price-Quality-Environment scoring criterion for evaluating procurement

Climate-Related Risks & Opportunities

Physical Risks

• Increased rainfall intensity
• Rising sea levels
• Higher ambient temperatures
• Increased lightning frequency

Transition Risks

• Not disclosed

Opportunities

• Development of energy-efficient products and systems

Reporting Standards

Frameworks Used: GRI Standards, GRI Airport Operators Sector Disclosures, UN SDGs

Certifications: ISO 14001:2015, ISO 45001, ACI Airport Carbon Accreditation Level 3, IATA Centre of Excellence for Independent Validators (CEIV) Fresh

Third-party Assurance: Not disclosed

UN Sustainable Development Goals

• Goal 3
• Goal 7
• Goal 8
• Goal 9
• Goal 11
• Goal 12
• Goal 13

CAG mapped its material sustainability matters to the SDG targets to identify areas where its activities have a direct or indirect impact on the SDGs.

Sustainable Products & Innovation

• Not disclosed

Awards & Recognition

• Community Chest Volunteer Partner Award 2021
• Highly Commended Cargo Hub of the Year (Air Cargo News Awards 2021)
• Asia Pacific Airport of the Year (Payload Asia Awards 2021)
• Best Airport – Asia in the over 1 million tonnes category (Asian Freight, Logistics and Supply Chain Awards 2021)

Environmental Metrics

ESG Focus Areas

• Environmental Sustainability
• Employee Well-being
• Innovation
• Safety
• Community Engagement

Environmental Achievements

• Achieved a 25% reduction in electricity consumption compared to the 2018/19 baseline.
• 43% of water consumption was NEWater.
• 10% waste diverted from incineration.
• Targeting zero carbon growth until 2030, capping absolute carbon emissions at 2018 levels.
• All new airside light vehicles, tractors, and forklifts will be electric from 2025.
• Targeting all airside vehicles to run on cleaner energy by 2040.
• Achieved Airport Carbon Accreditation (ACA) Level 3 certification.

Social Achievements

• Launched initiatives to enhance workplace experience and foster social cohesion (barista-made coffee, monthly 'Snack Attack', onsite activities).
• Established a hybrid work arrangement.
• Relocated airlines across terminals to optimize airport operations.
• Assisted tenants in hiring staff for shops' reopening.
• Secured numerous brands and operators for concessions.
• Restarted airport's signature attractions (Sunflower Garden, Butterfly Garden).
• Introduced new retail products and experiential services.
• Reopened Jewel Changi Airport's Early Check-In Lounge.
• Supported Immigration & Checkpoints Authority in automating immigration process.
• Introduced an automated Special Assistance Lane for wheelchair users and families.
• Held the Annual Airport Celebration to recognize airport partners.
• 74% of employees attended at least one training program.

Governance Achievements

• Re-certified anti-bribery management system to ISO 37001 standard.
• Awarded Data Protection Trustmark (DPTM) certification.
• Zero significant fines for non-compliance with applicable laws and regulations.
• Zero employee work-related fatalities.

Climate Goals & Targets

Environmental Challenges

• Airlines' ability to procure aircraft.
• Long-term changes to travelling behaviour.
• Global economic uncertainties and inflationary pressure hampering air cargo sector recovery.
• Manpower constraints.
• Climate change.

Mitigation Strategies

• Leveraging new and emerging technologies (robotics, extended reality, machine learning, etc.).
• Driving transformation to uplift processes for greater efficiency and safety.
• Upgrading baggage handling system with intelligent features.
• Supporting the Immigration & Checkpoints Authority's automation of immigration process.
• Assisting tenants in hiring staff.
• Accelerating the leasing of airport concessions.
• Introducing a unique work arrangement to foster innovation ('i-Fridays').
• Investing in technologies such as cleaning robots, fully automated early baggage storage system and driverless baggage tractors.
• Upgrading chiller plants and air handling stations/units to improve energy efficiency.
• Installing additional solar panels.
• Implementing flood protection measures for operationally critical airfield facilities.
• Strengthening aircraft pavement resilience against harsher weather conditions.
• Investing in a laser crack management system.

Supply Chain Management

Supplier Audits: Not disclosed

Responsible Procurement

• Sustainable Aviation Fuel (SAF) adoption by airlines.
• Use of cleaner energy vehicles on the airside by ground handlers.

Climate-Related Risks & Opportunities

Physical Risks

• Extreme weather
• Flooding

Transition Risks

• Regulatory changes
• Market shifts

Opportunities

• Development of energy-efficient products
• Adoption of Sustainable Aviation Fuel (SAF)

Reporting Standards

Frameworks Used: ISO 14064, GHG Protocol, ACI’s Airport Carbon Accreditation (ACA)

Certifications: ISO 14001:2015, ISO 37001, Data Protection Trustmark (DPTM)

Third-party Assurance: Independent, third-party accredited verifier

Sustainable Products & Innovation

• Electric airside vehicles
• Automated baggage handling system
• Automated immigration lanes

Awards & Recognition

• World’s Best Airport award by Skytrax (12th time)
• Airports Council International’s Airport Service Quality Awards (three categories)
• 2022 Minister for Transport Distinguished Innovation Award
• Randstad Employer Brand Award (top 10 position)
• Singapore’s 100 (S100) Leading Graduate Employers Awards (double winner)
• Bronze award for Excellence in Learning & Development in the HR Excellence Awards
• Best Airport – Asia (over 1 million tonnes) at the 2022 Asian Freight Logistics and Supply Chain (AFLAS) Awards
• Commendation for Cargo Hub of the Year at the Air Cargo News Awards 2022
• Global Cargo Airport of the Year award at the 9th Payload Asia Awards

Environmental Metrics

ESG Focus Areas

• Environmental Sustainability
• Safety
• Innovation
• Community Engagement
• Employee Well-being

Environmental Achievements

• 20% reduction in Scope 1 and 2 emissions by 2030 (against a 2019 baseline)
• Achieved Airport Carbon Accreditation Level 3 certification
• Installation of Singapore’s largest single-site rooftop solar PV system (38 MWp) to be completed in 2025
• 15% lower electricity consumption in 2023/24 compared to 2018/19
• 16% reduction in cooling tower water consumption in T4 through ECA system
• 90% waste diversion rate

Social Achievements

• Launched a new employer brand ‘Come Make MAGIC With Us’
• Relocated 16 airlines to the newly expanded Terminal 2
• Introduced automated Special Assistance Lanes in Terminal 2
• Hosted the Changi Festive Village, attracting over 350,000 visitors
• Launched ChangiVerse on Roblox, with over nine million visits
• CAG employees volunteered over 3,700 hours
• 26.8% staff volunteerism rate

Governance Achievements

• Maintained ISO 37001:2016 certification for anti-bribery management system
• Awarded Data Protection Trustmark (DPTM) certification
• Zero significant fines for non-compliance with applicable laws and regulations
• Zero employee work-related fatalities

Climate Goals & Targets

Environmental Challenges

• Volatile economic conditions, high interest rates, and evolving consumer behaviour
• Inflationary pressures and global economic uncertainty impacting concession revenue
• Escalating cost pressures from inflation and labour shortages
• Heat stress management for airside personnel
• Space constraints at Changi Airport for renewable energy deployment

Mitigation Strategies

• Investing in innovation initiatives and leveraging automation and technology to boost operational productivity and efficiency
• Implementing a heat stress management strategy for airside workers (Refresh Pods, water trucks, protective sun wear)
• Exploring installing a ground-mounted solar PV system at the airfield
• Joint study with CAAS to assess the viability of wider airfield solar installations
• Financial prudence and focus on rebuilding financial resilience and cash reserves

Supply Chain Management

Supplier Audits: Not disclosed

Responsible Procurement

• Minimum environment weightage in evaluation of new procurements
• Price:Quality:Environment evaluation framework

Climate-Related Risks & Opportunities

Physical Risks

• Heat stress

Transition Risks

• Rising operating costs
• Need for renewable energy transition

Opportunities

• Development of energy-efficient products and services
• Expansion of renewable energy sources

Reporting Standards

Frameworks Used: ISO 14064-1:2018, Greenhouse Gas (GHG) Protocol, Airport Carbon Accreditation (ACA)

Certifications: ISO 14001:2015, ISO 37001, Data Protection Trustmark (DPTM)

Third-party Assurance: Externally verified

Sustainable Products & Innovation

• Autonomous cleaning robots
• Fully automated passenger loading bridges
• ElectroChemical Activation (ECA) system for cooling towers

Awards & Recognition

• Four Airport Service Quality (ASQ) awards
• Building and Construction Authority’s Universal Design Excellence Award
• BCA Green Mark Platinum award
• Several air cargo awards