Climate Change Data

Environmental Metrics

ESG Focus Areas

• Environmental Sustainability
• Social & Community Objectives
• Ethical Issues
• Our People Commitment and Business Relationships

Environmental Achievements

• Not disclosed

Social Achievements

• Conducting health camps, awareness programs like Diabetes, Cancer, HIV, Tuberculosis etc… across globe
• Encouraging employee involvement in public and charitable service
• Providing free time and expertise to local community groups and voluntary organizations
• Building long-term relationships with suppliers and supporting small and local businesses
• Partnering with charities aligned with business values

Governance Achievements

• Not disclosed

Climate Goals & Targets

Environmental Challenges

• Waste disposal, energy consumption and wastewater are major hospital costs with significant potential for environmental impacts.
• Many healthcare facilities are unaware of the environmental effects they may create.
• They may not have an infrastructure or organization that includes environmental program management, or are not budgeted to implement efficient environmental management programs.

Mitigation Strategies

• Implementing an environmental management system
• Identifying and reducing environmental pollution
• Reducing energy, water and waste disposal costs
• Controlling the handling of hazardous substances
• Limiting air emissions
• Improving the quality of patient care
• Enhancing its image as an ethical, responsible community business
• Complying with applicable laws and regulations
• Reducing operating costs

Supply Chain Management

Supplier Audits: Not disclosed

Responsible Procurement

• Not disclosed

Climate-Related Risks & Opportunities

Physical Risks

• Not disclosed

Transition Risks

• Not disclosed

Opportunities

• Not disclosed

Reporting Standards

Frameworks Used: Null

Certifications: Null

Third-party Assurance: Not disclosed

UN Sustainable Development Goals

• Not disclosed

Not disclosed

Sustainable Products & Innovation

• Not disclosed

Awards & Recognition

• Not disclosed

Environmental Metrics

ESG Focus Areas

• Environmental Sustainability
• Social Responsibility
• Corporate Governance

Environmental Achievements

• 36% YoY reduction in losses from new centers in FY 2020-21
• 74% YoY reduction in paper consumption in FY 2020-21
• 1593 KVA Capacity of solar rooftop implemented

Social Achievements

• Launched Mission COPE (Covid Plasma Endeavour) and inaugurated first plasma bank at HCG Bengaluru
• Offered counselling service to patient relatives
• 28% of women in leadership team / top management

Governance Achievements

• Successfully completed a preferential share allotment to CVC Capital
• Acquired additional stake from the exiting founder in Milann
• Implemented an advanced platform for transitioning to Electronic Medical Record system - DISHA-C

Climate Goals & Targets

Environmental Challenges

• Internal debt issues and macro-environmental challenges
• Covid-19 pandemic causing massive disruptions
• Reduced revenue from international patients due to travel restrictions
• Severe impact on reproductive medicine arm (Milann) due to IVF being an elective procedure

Mitigation Strategies

• Restructured operations and rescheduled capital expenditure
• Introduced a virtual OPD app for online consultations
• Successfully completed a preferential share allotment to CVC Capital to reduce long-term debts
• Acquired additional stake in Milann

Supply Chain Management

Responsible Procurement

• Favourable terms of procurement for medical equipment and drugs

Climate-Related Risks & Opportunities

Reporting Standards

Frameworks Used: International Integrated Reporting Framework (IIRC)

Certifications: NABH (11 accredited, 3 certified centers)

Third-party Assurance: KPMG India Limited (financial statements); Independent assurance on sustainability disclosures

Environmental Metrics

ESG Focus Areas

• Patient Satisfaction and Wellbeing
• Medical Quality and Safety
• Energy Management
• Waste Management
• Data Security
• Health and Safety
• Business Ethics and Compliance
• Water Management
• Human Rights
• Sustainable Supply Chain and Responsible Procurement

Environmental Achievements

• Installation of solar panels with the potential to offset 3,300 tons of carbon emissions annually.
• Installation of LED lights across facilities for greater energy efficiency.

Social Achievements

• Developed a robust Employee Health and Safety Policy.
• Provided employees with focused training on health and safety.
• Developed robust Waste Management Manuals.
• Developed a robust Grievance Policy.

Governance Achievements

• Undertakes proactive and regular interactions with regulatory organizations across facilities to reduce the risk of noncompliance.
• Strict compliance with internal policies and regulatory requirements is ensured via training for all employees on business ethics and code of conduct.

Climate Goals & Targets

Environmental Challenges

• Ineffective management of Energy and the Company’s environmental footprint may expose the company to climate-related physical and transition risks which might lead to disruption of operations and affect business continuity.
• Management of waste is a critical issue for the Company to create a positive environmental footprint.
• Data security related risks and threats have an adverse consequence on the security and integrity of the IT system across the Company.
• Occupational health and safety is a vital component of the Company’s commitment towards providing a safe and secure working environment.
• Failure to adhere to the highest standards of corporate governance and business ethics can result in regulatory repercussions, financial and/or reputational loss.
• Effective water management is imperative for a positive environmental impact.
• Absence of a protective environment for Human Rights can lead to increased incidences of discrimination and creation of a hostile work environment.
• Disruptions to the Company’s supply chain will cause significant delays in the delivery of essential health services to all patients.

Mitigation Strategies

• Committed to a transition to renewable energy and several initiatives have been implemented for the same.
• Developed robust Waste Management Manuals containing detailed information on the manner and mode of waste disposal.
• Undertakes regular reviews of the vulnerability and the threat of breaches to our IT system on a regular basis. Employees are also provided with cybersecurity training and awareness.
• Developed a robust Employee Health and Safety Policy, applicable to all staff, to foster a safe working environment.
• Undertakes proactive and regular interactions with regulatory organizations across facilities to reduce the risk of noncompliance. Further, strict compliance with internal policies and regulatory requirements is ensured via training for all employee on business ethics and code of conduct.
• Ensures regular and focused monitoring of water usage across locations. Water meters have been installed at all discharge sites to proactively monitor levels of water consumption. The Company has also adopted cutting-edge technologies for optimal water usage through enhanced recycling and reuse of water.
• Enshrined in the Code of Conduct, the Company’s commitment to protecting and promoting human rights aims to provide for a supportive and robust governance structure. All employees are provided with training on these principles and are mandated to ensure strict adherence with the same.
• Developed long-term business relationships with dependable and reputable suppliers for a robust supply chain. Strong emphasis is placed on supplier knowledge, reputation and ethical values during supplier selection.

Supply Chain Management

Supplier Audits: 75% (Health and safety conditions), 90% (Working conditions)

Responsible Procurement

• Procures all products and services through empaneled vendors, subject to robust and strict protocols and regulations.
• Emphasizes sustainable practices and alignment with the Company’s ESG agenda.
• Utilizes a life cycle cost analysis approach, procuring energy-efficient supplies.
• Cultivates long-term relationships with technology vendors, suppliers and other value chain partners.

Climate-Related Risks & Opportunities

Reporting Standards

Frameworks Used: NGRBC

Certifications: ISO 15189, CAP’s Laboratory Accreditation Program, NABL, NABH, ISO 27001:2022

Environmental Metrics

ESG Focus Areas

• Patient Satisfaction and Wellbeing
• Medical Quality and Safety
• Energy Management
• Waste Management
• Data Security
• Health and Safety
• Business Ethics and Compliance
• Water Management
• Human Rights
• Sustainable Supply Chain and Responsible Procurement

Environmental Achievements

• Installation of solar panels with the potential to offset 3,300 tons of carbon emissions annually.
• Installation of LED lights across facilities for greater energy efficiency.

Social Achievements

• Implementation of a robust Employee Health and Safety Policy.
• Focused efforts for higher water efficiency and reduced water consumption.

Governance Achievements

• Implementation of a robust Grievance Policy.
• Upholding of the highest standards of ethical governance and responsible business conduct.

Climate Goals & Targets

Environmental Challenges

• Ineffective management of Energy and the Company’s environmental footprint may expose the company to climate-related physical and transition risks which might lead to disruption of operations and affect business continuity.
• Management of waste is a critical issue for the Company to create a positive environmental footprint.
• Data security related risks and threats have an adverse consequence on the security and integrity of the IT system across the Company.
• Occupational health and safety is a vital component of the Company’s commitment towards providing a safe and secure working environment.
• Failure to adhere to the highest standards of corporate governance and business ethics can result in regulatory repercussions, financial and / or reputational loss.
• Effective water management is imperative for a positive environmental impact.
• Absence of a protective environment for Human Rights can lead to increased incidences of discrimination and creation of a hostile work environment.
• Disruptions to the Company’s supply chain will cause significant delays in the delivery of essential health services to all patients.

Mitigation Strategies

• The Company has committed to a transition to renewable energy and several initiatives have been implemented for the same.
• The Company has developed robust Waste Management Manuals containing detailed information on the manner and mode of waste disposal.
• The Company undertakes regular reviews of the vulnerability and the threat of breaches to our IT system on a regular basis. Employees are also provided with cybersecurity training and awareness.
• The Company has developed a robust Employee Health and Safety Policy, applicable to all staff, to foster a safe working environment.
• The Company undertakes proactive and regular interactions with regulatory organizations across facilities to reduce the risk of noncompliance.
• The Company ensures regular and focused monitoring of water usage across locations.
• Enshrined in the Code of Conduct, the Company’s commitment to protecting and promoting human rights aims to provide for a supportive and robust governance structure.
• The Company has developed long-term business relationships with dependable and reputable suppliers for a robust supply chain.

Supply Chain Management

Responsible Procurement

• Procuring all products and services through empaneled vendors, subject to robust and strict protocols and regulations.
• Efforts are focused on sourcing through vendors who demonstrate sustainable practices and are aligned with the Company’s ESG agenda.

Climate-Related Risks & Opportunities

Reporting Standards

Frameworks Used: BRSR

Certifications: ISO 15189, CAP’s Laboratory Council Accreditation Program, NABL, NABH, ISO Certification 27001:2022

Environmental Metrics

ESG Focus Areas

• Patient Satisfaction and Wellbeing
• Medical Quality and Safety
• Energy Management
• Waste Management
• Data Security
• Health and Safety
• Business Ethics and Compliance
• Water Management
• Human Rights
• Sustainable Supply Chain and Responsible Procurement

Environmental Achievements

• Installation of solar panels with the potential to offset 3,300 tons of carbon emissions annually.
• Installation of LED lights across facilities for greater energy efficiency.

Social Achievements

• Implementation of a robust Employee Health and Safety Policy.
• Providing training for all employees on business ethics and code of conduct.
• Antardhwani initiative engaging with social organizations.
• CSR initiatives focusing on nutrition, health, education, gender equality, and environmental sustainability.

Governance Achievements

• Implementation of Anti-bribery and Anti-corruption policy.
• Establishment of an Internal Complaints Committee to address concerns related to sexual harassment.

Climate Goals & Targets

Environmental Challenges

• Ineffective management of Energy and the Company’s environmental footprint may expose the Company to climate-related physical and transition risks.
• Management of waste is a critical issue for the Company to create a positive environmental footprint.
• Data security related risks and threats have an adverse consequence on the security and integrity of the IT system across the Company.
• Occupational health and safety is a vital component of the Company’s commitment towards providing a safe and secure working environment.
• Failure to adhere to the highest standards of corporate governance and business ethics can result in regulatory repercussions, financial and / or reputational loss.
• Effective water management is imperative for a positive environmental impact.
• Absence of a protective environment for Human Rights can lead to increased incidences of discrimination and creation of a hostile work environment.
• Disruptions to the Company’s supply chain will cause significant delays in the delivery of essential health services to all patients.

Mitigation Strategies

• Committed to a transition to renewable energy and several initiatives have been implemented for the same.
• Developed robust Waste Management Manuals.
• Undertakes regular reviews of the vulnerability and the threat of breaches to our IT system.
• Developed a robust Employee Health and Safety Policy.
• Undertakes proactive and regular interactions with regulatory organizations across facilities.
• Ensures regular and focused monitoring of water usage across locations.
• Enshrined in the Code of Conduct, the Company’s commitment to protecting and promoting human rights aims to provide for a supportive and robust governance structure.
• Developed long-term business relationships with dependable and reputable suppliers.

Supply Chain Management

Supplier Audits: 75% (health and safety), 90% (working conditions)

Responsible Procurement

• Empaneled vendors, subject to robust and strict protocols and regulations.
• Preference of sourcing through vendors who demonstrate sustainable practices.
• Life cycle cost analysis approach.

Climate-Related Risks & Opportunities

Reporting Standards

Frameworks Used: NGRBC

Certifications: ISO 15189, CAP’s Laboratory Accreditation Program, NABL, NABH, ISO 27001:2022