Al Wathba National Insurance Company (AWNIC)
Climate Impact & Sustainability Data (2019, 2023)
Reporting Period: 2019
Environmental Metrics
Total Energy Consumption:3,969,294 kwh (2019)
Water Consumption:11,251 m3 (2019)
ESG Focus Areas
- Climate Risk & Opportunities
- Digitalization & Paperless Insurance
- Data Privacy & Security
- Financial Market Stability
- Customer Experience
- Health & Safety
- Governance & Risk Management
- Green Products / Sustainable Solutions
- Employee Engagement
- Diversity & Inclusion
- Training & Development
Environmental Achievements
- 27% saving in water & electricity expenses 2019 vs 2018
- 27% reduction in water usage and 3% drop in electricity consumption
- Insured 90+ Eco-friendly vehicles during 2019
- Significant reduction in printing & stationery costs due to 'AWNIC Goes Green' initiative
Social Achievements
- Launched mobile application in 2019 improving customer journey
- Organized various employee engagement programs (potlucks, celebrations, tournaments, etc.)
- Provided trainings for employees (AML/CFT, Anti-Bribery & Corruption, Cybersecurity, etc.)
- Initiatives contributing towards treatment and rehabilitation of children with Autism and people with determination
Governance Achievements
- Board formally adopted ESG policy and framework
- Established a steering committee to report on progress with the alignment with sustainable development goals
- Honored by Securities & Commodities Authority as one of the outstanding companies in Corporate Governance compliance
Climate Goals & Targets
Long-term Goals:
- ESG Dashboard integration with existing financial dashboard
- Increased focus on stakeholder training & campaigns
- Enhancing our existing risk management framework through integration of ESG factors, leverage technology expertise and close tracking of ESG KPI’s dashboard
- Schedule employee trainings focusing on sustainability related risk management program
Medium-term Goals:
- ISO Corporate Carbon Footprint certification
- Switching to renewal energy sources
- Certified ICV Score - 53.43%
Short-term Goals:
- Monitor use of natural resources and set corporate targets on reducing CO2 emissions and optimizing asset performance
- Update our supply chain questionnaire to include environmental issues
- Introduce self-assessment questionnaire for our suppliers covering compliance requirements, sustainability and anti-bribery & corruption
- Encouraging women participation in the Board
Environmental Challenges
- Climate change risks and its implications on business operations
- Cyber security, data privacy & protection and business continuity risks associated with digital transformation
Mitigation Strategies
- Climate risk improvement recommendations to customers
- Implementation of mature and robust security management systems
- Annual IT audit via external consultant
- Business Continuity & Disaster recovery design
Supply Chain Management
Responsible Procurement
- Code of conduct
- Detailed request for proposal covering scope, social & governance issues and conflict of interest
- Minimum three quotations for major Capex and Opex
Climate-Related Risks & Opportunities
Opportunities
- Development of green vehicle insurance products
Reporting Standards
Frameworks Used: ADX ESG Disclosure Guidance, UN Environment’s Principles for Sustainable Insurance Initiative (PSI), Global Reporting Initiative (GRI)
Sustainable Products & Innovation
- Eco-friendly vehicle insurance
Awards & Recognition
- Excellence in Digital transformation & Smart Services 2018 & 2019 (UAE Insurance Authority)
- Mid-Size Direct Insurer of the Year United Arab Emirates 2019 (Insurance Asia Awards)
Reporting Period: 2023
Environmental Metrics
Total Carbon Emissions:230.90 tCO2e (2023)
Scope 1 Emissions:41.66 tCO2e (2023)
Scope 2 Emissions:54.72 tCO2e (2023)
Scope 3 Emissions:134.52 tCO2e (2023)
Total Energy Consumption:5,378,858 kWh (2023)
Water Consumption:14,916.66 Liters (2023)
Waste Generated:8,520 kgs (2023)
ESG Focus Areas
- Environmental
- Social
- Governance
- Economic
Environmental Achievements
- Energy consumption reduced by 9%, equivalent to 239 tons of CO2 emissions
- 9% reduction of water consumption
- 8,520 kgs of paper safely disposed/recycled
- 755 eco-friendly vehicles insured
Social Achievements
- 14% Emiratization rate
- 53% of total suppliers are local UAE suppliers
- Customer Satisfaction score above 86% since 2019
- AED 112k community investments
- Zero work-related injuries in 2023
Governance Achievements
- Obtained a Sustainability Linked Loan (SLL) from HSBC
- Awarded Silver Sheikh Khalifa Excellence Award (SKEA) in the Services Category
- Triple certified with ISO 9001:2015 (QMS), ISO 14001:2015 (EMS) and ISO 27001:2013 (ISMS)
Climate Goals & Targets
Long-term Goals:
- Align with UAE Net Zero Strategy 2050
Environmental Challenges
- Instances of underwriter misjudging sum insured values
- Irregularities in payment processing by finance department employees
- Employee challenges in adhering to office hours due to HRMS platform issues
Mitigation Strategies
- Enhancing operational processes to prevent future incidents
- Implementing a zero-tolerance policy towards such occurrences
- Continuously improving systems and procedures
Supply Chain Management
Responsible Procurement
- Supplier Code of Conduct
- Comprehensive procurement process
- Zero Tolerance to Unethical Business Practices
Climate-Related Risks & Opportunities
Reporting Standards
Frameworks Used: GRI, ADX ESG Disclosure Guidance, UN SDGs
Certifications: ISO 9001:2015, ISO 14001:2015, ISO 27001:2013
Sustainable Products & Innovation
- Development of new upgraded motor third-party (TP Smart) and comprehensive plans (Comp Smart & Comp Lux)
Awards & Recognition
- Silver Sheikh Khalifa Excellence Award (SKEA)
- Insurance Technology Leader Award at Insurtek Goldenshield Excellence Awards 2022