Climate Change Data

Environmental Metrics

ESG Focus Areas

• Corporate governance
• Responsibility to customers
• Responsibility in the work environment
• Responsibility in the supply chain
• Responsibility to local communities
• Responsibility to the environment

Environmental Achievements

• Total investment of over RSD 69,512,514.77 in environmental protection management
• Construction of the new business complex Sirius Offices continued, in accordance with the highest standards of environmental construction
• Three branches adapted and refurbished according to environmentally acceptable standards
• Continued financing of renewable energy sources

Social Achievements

• Launched the Step by Step programme providing funding and support to first-time entrepreneurs and social enterprises
• Opened the Digital Corner in several branches as a contribution to financial literacy
• Participated in the Government programme supporting small and medium-sized enterprises in equipment procurement
• Enabled online submission of requests for cash and refinancing loans
• Customer Satisfaction Index of 92.5%
• Invested more than RSD 1.5 million in the purchase of products of social enterprises
• Close to RSD 42 million invested in employee development, with almost 19,400 hours of training carried out
• 2,500 employees received free annual medical check-ups
• 30% of proposals submitted through the Idea Market platform were approved for implementation
• Employees’ capacities for the use of new technologies in business were strengthened

Governance Achievements

• Published CSR Report in compliance with G4 GRI methodology guidelines
• Continued implementation of the Natural and Social Environment Protection Policy and the Responsible Financing Policy
• Adopted a new code of business conduct

Climate Goals & Targets

Environmental Challenges

• Low level of e-banking use in Serbia
• Need to improve financial literacy among individuals and legal entities

Mitigation Strategies

• Opened Digital Corners in branches to educate customers about e-banking
• Launched Step by Step programme to provide funding, education, and mentorship to underbanked customers
• Implemented various financial literacy programs

Supply Chain Management

Supplier Audits: 13 out of 21 suppliers (61.9%) with turnover over EUR 100,000 underwent analytical review

Responsible Procurement

• Focus on local suppliers (97% of expenditure)
• Transparent announcement of procurement on website
• Use of eRFX tool and e-auction
• Supplier Code of Conduct

Climate-Related Risks & Opportunities

Reporting Standards

Frameworks Used: GRI G4

Awards & Recognition

• CSR Index ranking
• European Communication Award for Superste project

Environmental Metrics

ESG Focus Areas

• Corporate Governance
• Responsibility to Customers
• Responsibility in the Working Environment
• Responsibility in the Supply Chain
• Responsibility to Local Communities
• Responsibility to the Environment

Environmental Achievements

• Reduced energy consumption by 6.63% in business facilities.
• Opened Sirius Offices business complex, built according to high environmental standards.
• Signed agreement to finance Kovačica wind farm, one of the largest in Serbia.

Social Achievements

• Launched Step by Step social banking program, financing 45 start-ups and creating 38 new jobs.
• Achieved 92.3% Customer Satisfaction Index.
• Adopted Diversity and Inclusion Policy.
• Invested RSD 53 million in employee development, with over 23,500 training hours conducted.
• Implemented measures for improving gender equality.

Governance Achievements

• Published CSR Report in compliance with G4 GRI methodology guidelines.
• Continued implementation of Natural and Social Environment Protection Policy and Responsible Financing Policy.
• No incidents or proceedings initiated against the Bank in connection with violation of free competition.

Climate Goals & Targets

Environmental Challenges

• Not disclosed

Mitigation Strategies

• Not disclosed

Supply Chain Management

Supplier Audits: 21 out of 38 suppliers with turnover over EUR 100,000 were audited.

Responsible Procurement

• Focus on local suppliers (93.17% of expenses allocated to Serbian suppliers), Supplier Code of Conduct, Supplier Audit Questionnaire (SAQ), e-auction

Climate-Related Risks & Opportunities

Physical Risks

• Not disclosed

Transition Risks

• Not disclosed

Opportunities

• Development of energy-efficient products and services

Reporting Standards

Frameworks Used: GRI, UN Global Compact

Certifications: BREEAM (for Sirius Offices)

Third-party Assurance: Not disclosed

UN Sustainable Development Goals

• SDG 1, 2, 3, 5, 6, 7, 8, 9, 10, 11, 12, 13, 15, 16

The report details how various initiatives contribute to these goals.

Sustainable Products & Innovation

• Not disclosed

Awards & Recognition

• Company with Noteworthy Business Style (2017), UEPS Silver Award for Socially Responsible Companies (2016), VIRTUS Special Award for Most Innovative Project (2016), Bronze Media Innovation Award (2016)

Environmental Metrics

ESG Focus Areas

• Business Ethics
• Environmental Norms Violations
• Human Rights
• Labor Rights

Social Achievements

• British American Tobacco PLC addressed labor rights violations at plantations in Bangladesh and Indonesia.
• Wilmar International Limited launched a Child Protection Policy to protect children living in oil palm plantations.

Governance Achievements

• BRF SA implemented new policies and procedures to address corruption risks, improved internal controls, and conducted an external assessment of its compliance system.
• PetroChina Co Ltd implemented a strict Health, Safety and Environment (HSE) Management System and strengthened HSE training of suppliers and subcontractors.

Climate Goals & Targets

Environmental Challenges

• Corruption practices in several companies.
• Labor rights violations at plantations.
• Fatal workplace accidents.
• Environmental violations (deforestation).
• Human rights violations in high-risk countries.
• Accounting fraud.
• Product quality and safety breaches.
• Money laundering.
• Antitrust violations.

Mitigation Strategies

• Engaging in dialogue with companies to understand and address the issues.
• Implementing new policies and procedures to improve compliance.
• Strengthening internal controls and risk management systems.
• Conducting internal and external investigations.
• Providing training and awareness programs.
• Cooperating with authorities and investors.
• Implementing remediation plans.
• Improving transparency and disclosure.

Supply Chain Management

Climate-Related Risks & Opportunities