Telavox AB
Climate Impact & Sustainability Data (2023)
Reporting Period: 2023
Environmental Metrics
ESG Focus Areas
- Great Workplace
- Great Service
- Great Partner
Social Achievements
- Average eNPS score of 44 (above zero, considered acceptable)
- Average Team Barometer score of 77/100
- Average community score of 87 for both women and men in pulse survey
- Increased female hires from 27% in 2022 to 31% in 2023
- Zero privacy breaches in 2023
Governance Achievements
- Zero corruption cases reported in 2023
- Implementation of a new steering model
Climate Goals & Targets
Short-term Goals:
- Employee eNPS: 50
- Populum score: Barometer index of 70/100 and 80+ score on community for all Telavox.
- Gender diversity: 50/50 female/male in hirings and for all Telavoxers.
- All internal trainings should be represented by women to at least 30%.
Environmental Challenges
- Unforeseen reorganization and internal changes hindered the implementation of Science Based Targets initiative (SBTi) and Greenhouse Gas Protocol in 2023.
- Did not reach the goal of 50/50 female/male in all hirings.
Mitigation Strategies
- Appointed a dedicated project manager to implement a methodology to ensure compliance with CSRD reporting.
- Training in unbiased recruitment with focus on gender diversity planned for 2024.
Supply Chain Management
Responsible Procurement
- Using environmentally friendly products and suppliers
Climate-Related Risks & Opportunities
Reporting Standards
Frameworks Used: GRI Standards
Awards & Recognition
- Telavox was recognized as 'The Only European Business Communication Player in the Forrester UCaaS Wave'