Climate Change Data

Environmental Metrics

ESG Focus Areas

• Ethics, Transparency and Accountability
• Safe and Sustainable Goods and Services
• Employee Well-being
• Stakeholder Responsiveness
• Human Rights
• Environmental Protection
• Responsible Policy Influence
• Inclusive Growth
• Responsible Customer Engagement

Social Achievements

• Skill up-gradation training programs for all employees.
• Community development projects through Care Works Foundation (CWF).

Governance Achievements

• Policies related to ethics, bribery, and corruption covering the company and its suppliers.

Climate Goals & Targets

Supply Chain Management

Responsible Procurement

• Sustainable sourcing procedures

Climate-Related Risks & Opportunities

Reporting Standards

Frameworks Used: National Voluntary Guidelines on Social, Environmental and Economic Responsibilities of Business (NVGs)

Environmental Metrics

ESG Focus Areas

• Education
• Healthcare
• Diversity and Inclusion
• Employee Well-being
• Data Privacy and Security
• Regulatory Compliance
• Environmental Sustainability

Environmental Achievements

• Deployed digital workplace solutions to reduce resource consumption in operations
• Reduced paper consumption in the office
• Implemented e-waste recycling program

Social Achievements

• School enhancement program covering 75 schools in Karnataka & Tamil Nadu
• Student enrichment program, education kit distribution, computer learning program, scholarships, and life skills education
• Health screening & treatment and health education programs for students
• Strengthened employee engagement programs to reduce attrition
• Multiple virtual events conducted to bring together employees
• Robust grievance redressal mechanism to address employee concerns

Governance Achievements

• Renewed ISO 9001:2015, ISO 27001:2013, PCI DSS, and HIPAA certifications
• Established GDPR framework
• Strengthened systems to fulfill compliance requirements of Philippines data privacy act and California consumer privacy Act (CCPA)
• Implemented a Risk Management Policy
• Formulated a Policy on Related Party Transactions

Climate Goals & Targets

Environmental Challenges

• Geopolitical conditions and uncertainties impacting DBS business and HRO
• Uncertain economic conditions in the BFSI segment
• High competition leading to price pressure
• Threat from newer technologies/AI
• Geographical concentration of clients (predominantly North America)
• Exchange rate fluctuations
• Regulatory compliance in various countries
• Customer credit risk
• Infrastructure risk (equipment malfunction, power outages, network instability)
• Human resources risk (high attrition, skill gaps)

Mitigation Strategies

• Diversification into patient care (DBS)
• Focus on technology and superior service delivery
• Investment in product upgrades (Smartpay, HRMS platforms)
• Leveraging AI technologies to reduce costs and improve employee experience
• Increasing share of export revenues
• Cost optimization through process improvement, upskilling, and hybrid models
• Hedging strategies to mitigate exchange rate risk
• Strict monitoring of statutory compliance
• Due client qualification process
• BCP strategy, redundancy measures, and insurance for fixed assets
• Robust recruitment process, employee engagement programs, and partnerships with colleges/institutes

Supply Chain Management

Supplier Audits: Not disclosed

Responsible Procurement

• Opportunities for small enterprises to participate

Climate-Related Risks & Opportunities

Physical Risks

• Not disclosed

Transition Risks

• Not disclosed

Opportunities

• Not disclosed

Reporting Standards

Frameworks Used: Null

Certifications: ISO 9001:2015, ISO 27001:2013, PCI DSS, HIPAA

Third-party Assurance: Not disclosed

UN Sustainable Development Goals

• Goal 7 (Affordable and Clean Energy)
• Goal 8 (Decent Work and Economic Growth)
• Goal 13 (Climate Action)

CSR initiatives contribute to education and healthcare, aligning with SDGs

Sustainable Products & Innovation

• Not disclosed

Awards & Recognition

• Recognized by CIO Review as one of India’s Top 10 Most Promising HR Technology Service Providers in 2022
• Haled among the 10 Best Contact Center Companies to Watch in 2023 by CIO Insights
• CEO recognized as one of the Top 25 IT Services Executives of 2023 by C-Suite spotlight

Environmental Metrics

ESG Focus Areas

• Child education
• Healthcare

Social Achievements

• Quess Foundation was honored with “NGO Leadership Award” at the World CSR Congress & Awards.
• Quess Foundation was bestowed with “Best CSR Impact Award” at the 9th edition of CSR Summit and Awards 2023.

Governance Achievements

• Re-branding of business segments from Digital Business Services and Human Resources Outsourcing to Customer Experience Management and Employee Experience Management.

Climate Goals & Targets

Environmental Challenges

• Uncertain economic conditions with respect to the BFSI segment in the CXM international business.
• Price pressure due to higher competition.
• Exchange rate fluctuations between INR and USD and PHP.
• Attrition in the Human Resources.
• Regulatory compliance risks.

Mitigation Strategies

• New vertical of healthcare added to mitigate client concentration risk.
• Technology upgradation with Smartpay 4 & new HRMS platforms.
• Hedging strategies and use of bank balances in foreign currency.
• Increased focus on retaining talent through active engagement measures and tie-ups with skill development institutes.
• Robust system of ensuring compliance, processes and reporting, obtaining applicable registrations, and adherence to regulations.

Supply Chain Management

Climate-Related Risks & Opportunities

Awards & Recognition

• India's Best HR and Payroll Management Companies 2024