Webjet Limited
Climate Impact & Sustainability Data (2023-04 to 2024-03)
Reporting Period: 2023-04 to 2024-03
Environmental Metrics
Total Carbon Emissions:3509.47 tCO2e/year
Scope 1 Emissions:61.94 tCO2e/year
Scope 2 Emissions:372.88 tCO2e/year
Scope 3 Emissions:3092.65 tCO2e/year
ESG Focus Areas
- Employee Engagement and Development
- Diversity and Inclusion
- Employee Wellbeing
- Customer Engagement and Satisfaction
- Climate Change Risk and Disclosure
- Sustainable and Responsible Travel
- Business Ethics and Corporate Governance
- Cyber Security and Data Privacy
- Responsible Supply Chain Management (Modern Slavery)
Environmental Achievements
- Maintained carbon neutrality certification
- 41,300 tonnes of carbon emissions offset through Webjet OTA’s Sustainable Traveller Program
- Absolute reduction in Scope 1 and 2 emissions of -69.33 tCO2e
Social Achievements
- High employee engagement in all businesses
- Increased customer engagement (CES) and net promoter scores (NPS) for Webjet OTA – CES up 21% and NPS up 47%
- Zero lost time injuries or work cover claims
Governance Achievements
- Established a cross-functional Sustainability Committee
- Zero reportable cyber security incidents
- Zero reportable data privacy breaches
- Maintained ISO27001 certification
- WebBeds became PCI-DSS certified
- No whistleblowing allegations during the year
Climate Goals & Targets
Long-term Goals:
- Net zero emissions by 2050
Medium-term Goals:
- 40% women in senior management by 2030
Short-term Goals:
- Not disclosed
Environmental Challenges
- Inbound tourism & supply chain challenges impacting GoSee profitability
- Ongoing airline schedule and flight credit policy changes driving spikes in demand for Webjet OTA customer service
- Increased costs and supply issues impacting GoSee customer satisfaction
- Market and reputational risks related to climate change (transition risks)
- Physical risks related to climate change (natural disasters, extreme weather)
Mitigation Strategies
- Force majeure procedures to support impacted customers and ability to quickly pivot marketing and operations to non-impacted regions
- Monitoring peer activity and adapting to new consumer requirements
- Preparing for climate reporting legislation
- Implementing service enhancements and increased automation in Webjet OTA
- Streamlining key processes and increasing resourcing in offshore customer care teams in GoSee
Supply Chain Management
Responsible Procurement
- Supplier self-assessment questionnaire
- Due diligence assessments of high-risk suppliers
- Modern slavery compliance provisions in supplier contracts
Climate-Related Risks & Opportunities
Physical Risks
- Natural disaster impacts to tourism infrastructure
- Extreme weather events impacting operations
- Longer-term weather changes impacting tourism destinations
- Increase in infectious disease epidemics
Transition Risks
- Market risks (peers catering to sustainable travel needs, increasing fuel prices)
- Reputational risks (meeting stakeholder expectations on ESG)
Opportunities
- Renewable energy procurement
- Development of green products and services (carbon offset options)
- Engagement on climate through industry channels
Reporting Standards
Frameworks Used: GRI, SASB, TCFD
Certifications: Toitū net carbonzero, ISO 27001
Third-party Assurance: Toitū Envirocare
Sustainable Products & Innovation
- Sustainable Traveller Program (carbon offsets)
Awards & Recognition
- Webjet OTA – Leading Online Travel Agency in Oceania, Australia and New Zealand (World Travel Awards 2023)
- Webjet OTA – Most Outstanding Online Travel Agency (National Travel Industry Association Awards 2023)
- WebBeds – CX Summit Business Agility Award from Five9