Climate Change Data

Environmental Metrics

ESG Focus Areas

• Environmental
• Social
• Governance

Environmental Achievements

• Launched the promotional activity “Low Carbon Action, Protect our Blue Sky ” to raise public awareness of energy conservation and low carbon lifestyles.
• Obtained ISO 14001:2015 Environmental Management System certification.

Social Achievements

• Fully complied with all relevant laws and regulations regarding employment.
• Obtained OHSAS 18001:2007 Occupational Health and Safety Management System certificate.
• Provided various training programs for employees.
• Organized community recreational and sports activities.
• Obtained ISO 9001:2015 Quality Management System certificate for property management service.
• Responded to 127,310 service requests with a 99.8% completion rate.

Governance Achievements

• Maintained a high standard of business integrity and zero tolerance for corruption.
• No legal case concerned with corrupt practices has been brought against the Group.

Climate Goals & Targets

Environmental Challenges

• Rapid expansion of the Group's portfolio of properties under management.

Mitigation Strategies

• Established and implemented various policies to manage and monitor risks related to the environment, employment, operating practices, and community.

Supply Chain Management

Supplier Audits: at least once a year

Responsible Procurement

• Purchasing products from reputable enterprises that uphold high corporate standards
• Purchasing green cleaning products and reusable items

Climate-Related Risks & Opportunities

Reporting Standards

Frameworks Used: Appendix 27 to the Rules Governing the Listing of Securities on The Stock Exchange of Hong Kong Limited, Global Reporting Initiative (“GRI”) Guidelines

Certifications: ISO 14001:2015, OHSAS 18001:2007, ISO 9001:2015

Environmental Metrics

ESG Focus Areas

• Environmental
• Social
• Governance

Environmental Achievements

• Reduced GHG emission intensity
• Obtained ISO14001:2015 Environmental Management System certification
• Reduced energy consumption intensity
• Reduced water consumption intensity

Social Achievements

• Obtained OHSAS 18001:2007 Occupational Health and Safety Management System certification
• No work-related fatalities in each of the past three reporting years from 2018 to 2020
• No lost day due to work injury during the Reporting Period
• Improved employee training programs
• Improved service quality, resulting in high customer satisfaction rates (97% for office buildings, 93% for apartments)
• Organized “The Third Professional Skills Race” for frontline staff

Governance Achievements

• Established and implemented various policies and measures to manage and monitor ESG risks
• Established whistle-blowing policy
• 72% of staff received anti-corruption training

Climate Goals & Targets

Environmental Challenges

• Climate change impacts (extreme weather events, rising sea levels)
• Supply chain management
• Maintaining high service quality and customer satisfaction

Mitigation Strategies

• Formulated emergency plans for extreme weather events
• Implemented energy-saving initiatives
• Implemented water-saving strategies
• Regularly reviewed and updated supplier list based on performance
• Implemented complaint handling policy
• Improved training programs

Supply Chain Management

Supplier Audits: At least once a year

Responsible Procurement

• Comprehensive appraisals on suppliers based on factors such as suppliers’ quality of the goods and services, efficiency, qualifications and experience
• Selection of environmentally preferable products (e.g., green cleaning products, reusable items)

Climate-Related Risks & Opportunities

Physical Risks

• Increased frequency and severity of extreme weather events
• Long-term changes in precipitation patterns
• Rising sea level

Transition Risks

• Tightened laws and regulations on climate change
• Technological advancements
• Market and reputational risks

Opportunities

• Cost savings from energy-efficient equipment and technologies
• Access to environmental-friendly markets

Reporting Standards

Frameworks Used: HKEx ESG Reporting Guide

Certifications: ISO14001:2015, OHSAS 18001:2007, ISO9001:2015

Awards & Recognition

• Top 100 Property Management Service Companies (ranked 60th in 2020)
• Award of Excellence 2019/2020 by The Community Chest

Environmental Metrics

ESG Focus Areas

• Environmental Protection
• Employment Management
• Operating Practices
• Community Involvement
• Climate Change
• Human Resources Practices
• Supplier Practices
• Goods/Services Quality and Customers Satisfaction
• Protection of Customers Privacy
• Anti-corruption and Anti-money Laundering
• Community Investment

Environmental Achievements

• Obtained ISO14001:2015 Environmental Management System certification.
• No non-compliance issue in relation to environmental laws of the PRC.

Social Achievements

• Continuously obtained ISO 45001:2018 Occupational Health and Safety Management System certification.
• No non-compliance with relevant laws and regulations in providing a safe working environment.
• Continuously obtained ISO 9001:2015 Quality Management System certificate for property management service.
• Responded to 119,516 service requests from customers with 113,618 requests being satisfactorily resolved, at a completion rate of 95.7%.

Governance Achievements

• Established ESG management structure with a three-tier hierarchy consisting of the Board, senior management and the ESG function group.
• Established whistle-blowing policy to provide employees with a confidential platform to raise concerns.
• No legal case concerned with corrupt practices has been brought against the Group or its employees.

Climate Goals & Targets

Environmental Challenges

• Increased frequency and severity of immediate extreme weather events such as typhoons and floods.
• Long-term changes in precipitation patterns and extreme variability in weather patterns.
• Rising sea level.
• Exposure to tightening law and regulations on climate change issued by the government.
• Upgrade our systems and equipment with low-carbon and energy saving technologies may foster our business development but may involve higher investment cost and R&D expense.
• Lagging behind new technologies may weaken our competitive edges and reputation.

Mitigation Strategies

• Formulate emergency plan in response to the worst weather scenario.
• Attend to the official announcement of the weather/climatic warnings and remind our customers to aware personal safety through mobile application when warnings in issue.
• Conduct routine inspections on the equipment to maintain order and reduce the potential risk of business interruption as affected by climate events.
• Install flood gates for properties with higher flood risk.
• Conduct regular inspections to ensure manholes and drains, etc are unblocked to reduce the impact of floods or rising sea levels.
• Monitor the updates on relevant environmental laws and regulations.
• Maintain proper emission records and data for internal analysis.
• Examined the feasibility and benefits of applying the latest environmental technologies and renewable resource into our operation.
• Continuously update and optimize environmental management system of our enterprise.
• Continuously incorporate the concept of emission reduction and energy conservation into our service management.
• Apply government subsidy to purchase materials and upgrade equipment.
• Organize green environmental campaigns and cooperated with local government with high degree of recognition to raise our competitiveness in the industry.

Supply Chain Management

Supplier Audits: at least once a year

Responsible Procurement

• Comprehensive appraisals on suppliers based on factors such as suppliers’ quality of the goods and services, efficiency, qualifications and experience.
• Selection of products that cause minimal impacts on the environment (e.g., green cleaning products and/or reusable goods).

Climate-Related Risks & Opportunities

Physical Risks

• Increased frequency and severity of immediate extreme weather events such as typhoons and floods
• Long-term changes in precipitation patterns and extreme variability in weather patterns
• Rising sea level

Transition Risks

• Exposure to tightening law and regulations on climate change issued by the government
• Upgrade our systems and equipment with low-carbon and energy saving technologies

Opportunities

• Saving operating cost in long-term with energy-efficient equipment and technologies
• Reducing energy consumption cost
• Gaining new access to environmental-friendly markets

Reporting Standards

Frameworks Used: ESG Reporting Guide

Certifications: ISO 14001:2015, ISO 45001:2018, ISO 9001:2015

Awards & Recognition

• 2022 Top 13 Property Management Companies in terms of Service Power in Henan Province
• 2022 Top 3 Property Management Companies in terms of Office Buildings Service Power in Henan Province
• 2022 Top 3 Property Management Companies in terms of Service Power in Zhengzhou City
• 2022 Excellent Enterprises in Property Management Industry in Henan Province
• 2022 Excellent Members in Property Management Industry in Zhengzhou City