一般社団法人 日本コンタクトセンター協会 (Contact Center Association of Japan)
Climate Impact & Sustainability Data (2024)
Reporting Period: 2024
Environmental Metrics
Total Carbon Emissions:Not disclosed
Scope 1 Emissions:Not disclosed
Scope 2 Emissions:Not disclosed
Scope 3 Emissions:Not disclosed
Renewable Energy Share:Not disclosed
Total Energy Consumption:Not disclosed
Water Consumption:Not disclosed
Waste Generated:Not disclosed
Carbon Intensity:Not disclosed
ESG Focus Areas
- Not disclosed
Environmental Achievements
- Not disclosed
Social Achievements
- Not disclosed
Governance Achievements
- Not disclosed
Climate Goals & Targets
Long-term Goals:
- Not disclosed
Medium-term Goals:
- Not disclosed
Short-term Goals:
- Not disclosed
Environmental Challenges
- Decreased revenue in 2023 for contact center and outsourcing/BPO businesses, attributed partly to the end of the COVID-19 boom and changes in consumer digital literacy and needs.
- Increased demand for digital transformation (DX) in contact centers.
- Shortage of IT personnel.
Mitigation Strategies
- Establishment of four guidelines for the future of contact centers: optimized customer service, healthy work environment, innovation through collaboration, and fulfilling social responsibilities.
- Promoting knowledge and expertise sharing among in-house, agency, and support members.
- Encouraging the use of AI and digital technologies to improve efficiency and customer experience.
- Focusing on human-centric operations alongside digital technologies.
Supply Chain Management
Supplier Audits: Not disclosed
Responsible Procurement
- Not disclosed
Climate-Related Risks & Opportunities
Physical Risks
- Not disclosed
Transition Risks
- Not disclosed
Opportunities
- Not disclosed
Reporting Standards
Frameworks Used: Null
Certifications: Null
Third-party Assurance: Not disclosed
UN Sustainable Development Goals
- Not disclosed
Not disclosed
Sustainable Products & Innovation
- Not disclosed
Awards & Recognition
- Not disclosed