Climate Change Data

Environmental Metrics

ESG Focus Areas

• Digital inclusion
• Leadership and employee competence
• Fair business practices
• Privacy and network integrity
• Protecting children online
• Responsible supply chain
• Responsible marketing
• Responsible employer
• Environmental impact, climate change
• Mobile devices, masts and health

Environmental Achievements

• Achieved 35 percent annual electricity savings at the Haninge data center
• Increased the proportion of renewable electricity across the group to 67 percent

Social Achievements

• Implemented a group-wide performance management system involving 346 managers
• Introduced a new Supplier Code
• Launched several initiatives to improve digital inclusion
• Launched a Group Privacy Policy

Governance Achievements

• Implemented the TeliaSonera Code of Ethics and Conduct across the group
• Strengthened the whistle-blowing system

Climate Goals & Targets

Environmental Challenges

• Ensuring fair business practices in all markets
• Protecting customer privacy and network integrity
• Protecting children online
• Sourcing from a responsible supply chain
• Ensuring health and safety
• Maintaining data quality and consistency across the group

Mitigation Strategies

• Implementing the TeliaSonera Code of Ethics and Conduct
• Developing a Group Privacy Policy
• Introducing a new Supplier Code and conducting supplier audits
• Strengthening the whistle-blowing system
• Implementing a group-wide performance management system
• Conducting internal environmental reporting reviews

Supply Chain Management

Responsible Procurement

• Supplier Code

Climate-Related Risks & Opportunities

Reporting Standards

Frameworks Used: GRI

Awards & Recognition

• Universum’s Newcomer of the Year in Employer Branding 2010
• Kcell’s “Asyl Alma” Award for contribution to employee health protection
• TEO and Omnitel recognized as Socially Responsible Enterprises in Lithuania

Environmental Metrics

ESG Focus Areas

• Human rights (freedom of expression and privacy)
• Anti-corruption
• Supply chain sustainability
• Sustainability risk assessment in investment decisions
• Environmental performance (emissions reduction and energy efficiency)

Environmental Achievements

• Approved group-wide environmental targets: 20% reduction in CO2 emissions per subscription equivalent and 20% increase in energy efficiency per subscription equivalent by 2020.
• Achieved Gold-level LEED certification for TeliaSonera Finland's head office building.
• Increased use of solar-powered base stations in Nepal and Uzbekistan.

Social Achievements

• High employee commitment (74 out of 100 in Employee Commitment Survey), with an 87% response rate.
• Spent SEK 73 million on various social projects, about half in Eurasia.
• Conducted a Human Rights Impact Assessment (HRIA) with the Danish Institute for Human Rights.

Governance Achievements

• Developed a new Group Anti-Corruption Policy (finalized in February 2013) with input from Transparency International.
• Created a new e-learning tool on anti-corruption and human rights for all employees (rollout in 2013).
• Sustainability Report 2012 externally verified by PricewaterhouseCoopers AB.

Climate Goals & Targets

Environmental Challenges

• Criticism in Swedish media and elsewhere for allowing governments to use networks to infringe human rights (freedom of expression and privacy), and for complying with government orders to temporarily shut down networks (primarily in Eurasia).
• Unsubstantiated allegations of involvement in corruption and money laundering, particularly related to investments in Uzbekistan.
• Risks related to human rights, corruption, and supply chain sustainability in Eurasia.

Mitigation Strategies

• Initiated a prioritized sustainability action plan focusing on human rights, freedom of expression, privacy, and anti-corruption.
• Conducted a detailed risk assessment to identify areas for improvement in managing material risks.
• Improved transparency and accuracy of information related to human rights issues.
• Strengthened operational management of sustainability risks.
• Improved procedures for proactive and transparent communications on sustainability matters.
• Engaged in dialogue with Transparency International on anti-corruption.
• Joined the Joint Audit Cooperation (JAC) to improve supplier audits.

Supply Chain Management

Responsible Procurement

• Group Sourcing policy
• Standardized contracts
• Supplier Code

Climate-Related Risks & Opportunities

Opportunities

• Opportunities to help create a low-carbon economy by promoting services.

Reporting Standards

Frameworks Used: GRI G3.1 Guidelines, GRI telecommunications sector supplement, ISO 26000 Guidance on Social responsibility (self-assessment)

Third-party Assurance: PricewaterhouseCoopers AB

Sustainable Products & Innovation

• Solar-powered base stations

Awards & Recognition

• Gold-level LEED certificate for TeliaSonera Finland's head office building.

Environmental Metrics

ESG Focus Areas

• Climate and circularity
• Digital inclusion
• Privacy and security

Environmental Achievements

• Achieved 85% CO2e emissions reductions in own operations compared to 2018
• Suppliers representing 35% of supply chain emissions have set science-based targets
• 66% of waste in own and network operations reused or recycled

Social Achievements

• Reached 1,015,914 individuals with digital skills building initiatives targeting seniors, children, SMEs and others
• 41% females in the Extended Leadership Team (~130 top leaders)
• 78% of employees state that they are able to successfully balance work and personal life

Governance Achievements

• Achieved top tier positions (either first or second) on privacy in 4 out of 6 markets, according to Telia consumer survey
• Completed anti-bribery and corruption risk assessments and program maturity assessments in all markets
• Platinum medal in EcoVadis, placing Telia among the top 1%

Climate Goals & Targets

Environmental Challenges

• Significant macro headwinds, especially from higher energy costs
• Challenges in C More Pay TV business
• Rising inflation and interest costs and supply chain disruption

Mitigation Strategies

• Taken steps to mitigate higher energy costs
• Restructuring of our TV and Media unit underway
• Continued execution of our strategy

Supply Chain Management

Supplier Audits: 27 audits conducted by Telia; 98 audits conducted by JAC

Responsible Procurement

• Supplier Code of Conduct
• Supplier Security Directive

Climate-Related Risks & Opportunities

Physical Risks

• Heatwaves
• Increased storm/ice storm frequency
• Increased precipitation
• Flooding

Transition Risks

• Meeting growing requirements on low-carbon products and services
• Scaling positive impacts by enabling customers to reduce environmental impact
• Limiting energy use through energy efficiency measures
• Securing access to renewable energy

Opportunities

• Increased revenue from low-carbon products and services
• Increased revenue from digital solutions enabling emission reductions
• Cost savings from energy efficiency measures
• New revenue streams from renewable energy

Reporting Standards

Frameworks Used: GRI, Integrated Reporting Framework, Global Compact Communication on Progress, EU Non-Financial Reporting Directive, UN Guiding Principles Reporting Framework, TCFD

Certifications: ISO 14001 (5 out of 6 markets), ISO 45001 (4 out of 6 markets)

Third-party Assurance: Deloitte (limited assurance)

UN Sustainable Development Goals

• Goal 7
• Goal 9
• Goal 11
• Goal 12
• Goal 13
• Goal 5
• Goal 10
• Goal 16
• Goal 3
• Goal 8
• Goal 4

Initiatives contribute to these goals through various actions related to climate, digital inclusion, privacy, human rights, and responsible sourcing

Sustainable Products & Innovation

• Heating Optimization
• Telia Global IoT Connectivity
• Telia Crowd Insights
• Travel Emission Insights

Awards & Recognition

• Platinum EcoVadis medal
• NAVA award for environmental protection

Environmental Metrics

ESG Focus Areas

• Climate and circularity
• Digital inclusion
• Privacy and security
• Human rights
• Children’s rights
• Freedom of expression and surveillance privacy
• Diversity, equity and inclusion
• Health and well-being
• Responsible sourcing
• Anti-bribery and corruption

Climate Goals & Targets

Supply Chain Management

Climate-Related Risks & Opportunities

Reporting Standards

Frameworks Used: EU Non-Financial Reporting Directive, EU Taxonomy, GRI Standards, IIRC Integrated Reporting Framework, UN Global Compact, UN Guiding Principles Reporting Framework, TCFD recommendations, European Sustainability Standards of the Corporate Sustainability Reporting Directive