Climate Change Data

Environmental Metrics

ESG Focus Areas

• Economic Performance
• Social Performance
• Environmental Performance
• Governance

Environmental Achievements

• Reduced energy consumption by 10% in cellular sites (initial scope).
• Telmex energy savings projects saved 74,131,399 Kw/h.
• Telmex water use reduction initiatives resulted in savings of 44,853 m3.
• Recycling of 54,750 m3 of water at Telmex.
• Embratel installed solar energy panels and acquired wind-generated energy, reducing consumption by 136,861,194 Kw/h.
• Claro Chile implemented energy-saving measures resulting in significant reductions in energy consumption.
• Various energy-saving projects in Colombia, El Salvador, Guatemala, Mexico, and Peru.

Social Achievements

• Improved customer satisfaction indicators.
• Provided 10,905 work hours of training on human rights issues.
• Telcel training programs trained 29,275 employees.
• Conducted performance feedback process for Telcel employees and most of América Móvil’s companies in Central and South America.
• Introduced ASUME program to Telcel Customer Service Centers and offices in Mexico, with 18,646 employees participating.
• Various community development programs and initiatives in Argentina, Brazil, Colombia, Costa Rica, El Salvador, Guatemala, Honduras, Nicaragua, Peru, and the Dominican Republic.

Governance Achievements

• 50% of board members are independent.
• Open-doors policy for employees to address ethical conduct concerns.
• Confidential email address for reporting violations of policies.
• Close monitoring of compliance with the Code of Ethics in all subsidiaries.

Climate Goals & Targets

Environmental Challenges

• Intense competition in the telecommunications industry.
• New legal framework regulating telecommunication services in Mexico.
• Regulatory or government actions or changes.
• Potential fines for failing to meet service quality goals.
• Fixed-term licenses and concessions.
• Regulations applied to dominant agents.
• Need to acquire radioelectric spectrum and improve networks.
• Significant lawsuits.
• System failures.
• Cyber-attacks.
• Increase in client dropout rate.
• Dependence on key suppliers.
• Economic and social conditions in Latin America and the Caribbean.

Mitigation Strategies

• Investing in the future and complying with laws and regulations.
• Maintaining a competitive position.
• Deploying 4GLTE network and expanding 3G platform.
• Consolidating Telekom Austria.
• Strategic investments to bridge the digital gap.
• Initiatives for using resources more efficiently and promoting renewable energy.
• Implementing a Sustainable Management Plan.

Supply Chain Management

Responsible Procurement

• Code of Ethics
• Human rights principles
• Social and environmental policies
• Review of suppliers’ legal situation before contract signing
• Preference for domestic suppliers under equal conditions

Climate-Related Risks & Opportunities

Reporting Standards

Frameworks Used: GRI G4 Guidelines (Core option)

Awards & Recognition

• Socially Responsible Company Distinction from Cemefi (Telmex and Telcel)
• Prosa Star Supplier Recognition (Telmex)
• First place in corporate reputation ranking (Telmex)
• Best Mexican Company of the Year (Telmex)
• Environmental Quality Certifications (Telmex)
• Guinness World Records (Digital Village and Telmex Cup)
• Trusted Brand Recognition (Telcel)
• Silver Conch award (Telcel)

Environmental Metrics

ESG Focus Areas

• Corporate Governance
• Customer Satisfaction
• Employee Development
• Community Engagement
• Environmental Performance
• Human Rights

Environmental Achievements

• Reduced energy consumption in several countries through various initiatives (e.g., lighting upgrades, technology migration, renewable energy sources).
• Recycled 398,496 kg of recoverable waste in Ecuador (38% increase from 2014).
• Reduced hazardous waste generation by 28% in Ecuador.
• Recycled 133,280 handsets in Ecuador (9.3% of total sold).

Social Achievements

• Launched ASUME, a human development program, reaching 133,625 employees and family members.
• Donated 16.5 million 1-kilo bags of nutritious candy.
• Donated 27,498 hearing aids.
• Supported various sports initiatives, engaging 378,575 athletes.
• Implemented educational programs benefiting thousands of students and teachers across various countries.

Governance Achievements

• Maintained strong corporate governance practices, with 50% of board members being independent.
• Established security committees in all subsidiaries to manage information security risks.
• Implemented the América Móvil Strategic Security Framework.
• Addressed and resolved approximately 145 cases of fraud and ethical violations.

Climate Goals & Targets

Environmental Challenges

• Intense competition in the telecommunications industry.
• Legal framework changes affecting operations.
• Regulatory actions and changes.
• Potential fines for not meeting service quality standards.
• License and concession renewal.
• Acquiring radioelectric spectrum and improving networks.
• Significant lawsuits.
• System failures causing delays or interruptions.
• Cyber-attacks and security breaches.
• Increased client dropout rate.
• Dependence on key suppliers.
• Environmental damage lawsuits in several countries.

Mitigation Strategies

• Strengthened América Móvil Security Strategy and implemented ISO 27002:2013 standard.
• Created Security Committees in all subsidiaries.
• Developed the América Móvil Strategic Security Framework.
• Implemented Operating Excellence project for process-based operating model.
• Addressed lawsuits and set aside provisions in financial statements.
• Implemented energy efficiency measures to reduce environmental impact and costs.

Supply Chain Management

Supplier Audits: 837 suppliers evaluated

Responsible Procurement

• Centralized supply model optimizing synergies
• Contracts with leading technology suppliers
• Compliance with regulatory requirements

Climate-Related Risks & Opportunities

Physical Risks

• Not disclosed

Transition Risks

• Not disclosed

Opportunities

• Not disclosed

Reporting Standards

Frameworks Used: GRI G4 (Core Option)

Certifications: ISO/IEC 27001:2013 (Telmex CNOC)

Third-party Assurance: Not disclosed

UN Sustainable Development Goals

• Not disclosed

Not disclosed

Sustainable Products & Innovation

• Not disclosed

Awards & Recognition

• Partner of the year 2015 (Cisco)
• Cloud & Managed Services Partner of the Year (Cisco)
• City of Armenia Award (Claro Colombia)
• Guinness World Records for Telcel 4G LTE - Infinitum Digital Village
• Numerous other awards and recognitions for various subsidiaries

Environmental Metrics

ESG Focus Areas

• Corporate Governance
• Environmental Performance
• Social Responsibility
• Human Rights
• Digital Inclusion

Environmental Achievements

• Reduced energy consumption through Single RAN technology (40% reduction expected upon completion)
• Consumed 1,417,209 GJ of clean energy
• Recycled 2,509 tons of copper cable
• 178,533 tons of CO2e not released into the atmosphere due to environmental improvement initiatives

Social Achievements

• Provided training and development to employees (4,966,587 hours)
• Launched several digital inclusion initiatives (Telcel 4GLTE-Infinitum Digital Village, Telmex Digital Libraries, Mobile Classroom)
• Contributed to community development through various social programs (Dulce Nutritivo distribution, disaster relief, sports programs)
• Improved customer satisfaction (NPS scores above 50% in several countries)

Governance Achievements

• Joined the United Nations Global Compact
• Revised Code of Ethics, Personal Data Privacy Policy, and other key policies
• Established sustainability committees at subsidiaries

Climate Goals & Targets

Environmental Challenges

• Significant macroeconomic challenges
• Information security risks (fraudulent browsing, cyberattacks)
• Work-related injuries, diseases, and fatalities
• Privacy breaches involving customer and employee data
• Risks associated with natural disasters

Mitigation Strategies

• Ongoing investments in infrastructure and technology
• Implementation of ISO 27002-2013 Information Security standard
• Occupational health and safety training programs
• Development of a centralized whistleblowing portal
• Preventive measures and response procedures for natural disasters

Supply Chain Management

Supplier Audits: 1,137 suppliers assessed for performance (5.6% of total)

Responsible Procurement

• Strategic, centralized procurement model
• Supplier Review program in Colombia (environmental, social, and labor aspects)
• Inclusion of sustainability provisions in procurement contracts (91% by end of 2016)

Climate-Related Risks & Opportunities

Physical Risks

• Natural disasters

Reporting Standards

Frameworks Used: GRI G4 Core

UN Sustainable Development Goals

• Quality education
• Gender equality
• Decent work and economic growth
• Industry, innovation and infrastructure
• Reduced inequalities
• Sustainable cities and communities
• Responsible consumption and production
• Climate action
• Peace, justice and strong institutions

América Móvil's operations contribute to these SDGs through various initiatives described in the report.

Environmental Metrics

ESG Focus Areas

• Employees
• Social Development
• Environment

Environmental Achievements

• Almost 18 MILLION KWH saved, which is equivalent to the electricity consumption of 2,000 homes in one year.
• 173,602 TONS of discarded technological equipment were repurposed through different suppliers.
• In 2017 we consumed a total of 5.58 million Megawatts hour (MWh) at all our operation, which is equal to 20 million gigajoules (GJ) of energy for our internal consumption.

Social Achievements

• Aprende.org platform has more than 11.5 million users in 194 countries.
• 70% of América Móvil suppliers are local.
• More than one million people surveyed to measure customer satisfaction in Latin America.

Governance Achievements

• Operations in Austria received the Austrian Award for “Excellence in the Culture of Compliance”.
• Colombia has a permanent Ethics and Compliance Program.
• First survey on Ethics and Compliance in the U.S. implemented.

Climate Goals & Targets

Environmental Challenges

• Delivery delays from manufacturers and suppliers.
• Changes in regulation implying increasing renewable energy sources with no transition period.
• Changes in regulation concerning greenhouse gas emission limits.
• Infrastructure vulnerability or power outages from natural disasters or climate change.
• Pressure to share information for faster emergency response.
• Changes in consumer trends towards environmentally and socially valuable products and services.

Mitigation Strategies

• Internal and external mechanisms, including self-assessment of management and committees, internal and external audits.
• Implementation of SingleRAN technology for greater network efficiency and reduced energy consumption.
• Emergency response protocols and plans to reestablish services after natural disasters.
• Investment in renewable energy sources.

Supply Chain Management

Supplier Audits: 650 critical suppliers assessed in 2017

Responsible Procurement

• Sustainability clause in supplier contracts addressing environmental stewardship, human and labor rights, and legality of inputs.

Climate-Related Risks & Opportunities

Physical Risks

• Natural disasters, climate change impacting infrastructure.

Transition Risks

• Changes in regulation concerning renewable energy and emissions.

Reporting Standards

Frameworks Used: GRI Standards

Third-party Assurance: Valora Consultores

UN Sustainable Development Goals

• Ten of the 17 UN Sustainable Development Goals

América Móvil's projects and actions contribute to these goals.

Awards & Recognition

• Telcel ranked second most valuable Mexican brand by Brandz.
• Telcel and Telmex awarded Socially Responsible Company distinction.
• Claro Colombia obtained Innovation Management Level 1 certification.

Environmental Metrics

ESG Focus Areas

• Development
• Safety
• Quality of Life
• Principles, values, and ethics management

Environmental Achievements

• Reduced energy consumption across all operations to 6.2 million MWh
• 20% of subsidiaries used Power Purchase Agreements and/or autogenerated renewable energy
• Reduced paper consumption by 24% in Colombia
• Collected more than 59.8 thousand devices and over 320 thousand tons of accessories for recycling in Mexico

Social Achievements

• Invested almost 12 million USD in corporate citizenship and philanthropic contributions
• Aprende.org platform reached more than 25.5 million users
• Train for a Job program benefited more than 322 thousand people in Colombia
• Implemented the “MyDoctor” telemedicine solution in Colombia

Governance Achievements

• Created a Compliance Division to enhance risk management
• Trained 100% of América Móvil employees in the Code of Ethics
• Established a centralized Whistle-blower Portal

Climate Goals & Targets

Environmental Challenges

• More common extreme temperature events or increase in the mean temperature
• Increase of number and severity of tropical cyclones
• Unexpected or short notice changes in air pollution limits
• Changes in consumers’ expectations
• Increasing humanitarian demands
• Competition in the telecommunications industry
• Dominant carrier related regulations
• Additional radio spectrum capacity and networks upgrade
• Fixed-terms concessions and licenses
• Corruption, Bribery and Money laundering
• System Failure and Interruptions of Service
• Employee development and retention
• Cybersecurity incidents and other breaches of network
• Proper data governance
• Key actors in the value chain
• Concerns about health risks
• Economic, political and social conditions
• Changes in fiscal regime

Mitigation Strategies

• Created a scheduled replacement plan for more efficient refrigeration equipment
• Developed a contingency plan for tropical cyclones
• Developing programs and projects for reducing fuel consumption
• Developed “Smart Sustainability” strategy
• Strengthened protocols for humanitarian crises
• Prioritized cost reduction and operational efficiencies
• Committed to comply with all applicable laws and regulations
• Participating in industry associations promoting spectrum allocation
• Implemented governance and compliance processes
• Instituted measures to reduce system failures
• Implemented talent attraction and development strategy
• Employed measures to prevent, detect and mitigate cybersecurity incidents
• Strengthened data governance through privacy policy and processes
• Implemented Commercial Integrity Policy for suppliers
• Adopted international recommendations and guidelines regarding electromagnetic fields
• Complies with all tax applicable laws and regulations

Supply Chain Management

Supplier Audits: 67% of Tier 1 suppliers assessed in sustainability performance

Responsible Procurement

• Commercial Integrity Policy
• Sustainability clause in contracts

Climate-Related Risks & Opportunities

Physical Risks

• Extreme weather events
• Rising mean temperature

Transition Risks

• Carbon pricing
• Regulation of existing products and services
• Increase cost of raw materials
• Shift in consumer preferences

Opportunities

• Use of recycling
• Use of lower-emission sources of energy
• Use of supportive policy incentives
• Use of new technologies
• Development and/or expansion of low emission goods and services

Reporting Standards

Frameworks Used: GRI Standards, UN Global Compact Principles, UN Sustainable Development Goals, SASB Telecom Services Financial Materiality

Certifications: ISO 27001, ISO 9001, ISO 14001, ISO 45001, PCI DSS, SOC 1 Type II, SOC 2 Type II, Level V HSHA-WCQA, EMAS

Third-party Assurance: Ernst & Young

UN Sustainable Development Goals

• Goal 4
• Goal 5
• Goal 8
• Goal 9
• Goal 10
• Goal 13

América Móvil's programs contribute to these goals through education, gender equality, employment, infrastructure, reducing inequalities, and climate action.

Sustainable Products & Innovation

• Claro Gaming platform
• Claro Gamers
• Claro Gaming Package
• World Gamer
• Haste
• Free Apps Beta
• Guardian Kids
• Affordable Internet Service

Awards & Recognition

• Number one Company in the Mexican Stock Exchange Sustainability Index
• Inclusion in the Latin American Dow Jones Sustainability Index (DJSI MILA Pacific Alliance)

Environmental Metrics

ESG Focus Areas

• Clean Energy
• Human Capital
• Education
• Customer Service
• Value Chain
• Health and Safety

Environmental Achievements

• Achieved 54% clean energy use, exceeding the 50% goal.
• Avoided 4,368 tons of CO2 in scope 3 emissions through transport optimization.
• Reduced fuel consumption in Mexico through fleet reduction and efficiency improvements.
• Recycled more than 15,000 tons of electronic devices.

Social Achievements

• Improved work environment survey score to 82.63% with 93.26% coverage.
• Evaluated 94% of employees, exceeding the 80% goal.
• Increased users on educational platforms by 56%, exceeding the 20% goal.
• Aligned 62% of suppliers with the Business Integrity Policy.
• Trained 51% of local suppliers on the online training platform.

Governance Achievements

• Established the Compliance Office to manage the Integrity and Compliance Program.
• Implemented mandatory online training on Code of Ethics and Effective Control of Corruption for employees.
• Developed a Whistleblower Portal, receiving and investigating 7,429 complaints.

Climate Goals & Targets

Environmental Challenges

• Natural disasters, extreme weather, and other catastrophic events.
• Impact of the COVID-19 pandemic on the global economy and operations.
• Increase in humanitarian demands.
• Expectations of stakeholders regarding ESG practices.
• Strong competition in the telecommunications sector.
• Changes in the regulatory environment.
• Regulation on dominant operators.
• Regulation on net neutrality.
• Sanctioning processes on zero rating.
• Additional radio spectrum capacity and network upgrades.
• Concessions and licenses for fixed periods.
• Changes in the telecommunications sector.
• Corruption, bribery, and money laundering.
• Service interruptions and system failures.
• Cybersecurity incidents and other network breaches.
• Proper management of personal data.
• Employee development and retention.
• Highly qualified employees.
• Key players in the value chain.
• Health risk concerns.
• Economic, political, and social conditions.
• Changes in fiscal regime.
• Unexpected changes in greenhouse gas (GHG) emission limits.

Mitigation Strategies

• Developed contingency and adaptation plans for extreme weather events.
• Implemented policies for business continuity during the COVID-19 pandemic, including remote work.
• Strengthened protocols to improve response in humanitarian crises.
• Updated the Sustainability Strategy and aligned operations with the UN SDGs.
• Continued investment in infrastructure and capacity to maintain market leadership.
• Implemented the Integrity and Compliance Program to manage risks.
• Developed a Due Diligence Protocol for third parties.
• Implemented preventive measures to control corruption, including training and anti-corruption clauses in contracts.
• Strengthened data governance through privacy policies and processes.
• Implemented talent attraction and development strategies.
• Developed risk management processes for key suppliers.
• Adopted international recommendations and guidelines regarding electromagnetic fields.
• Developed programs to reduce fuel consumption and migrate to renewable energy sources.
• Developed a Privacy Program to improve data protection.

Supply Chain Management

Supplier Audits: Not disclosed

Responsible Procurement

• Commercial Integrity Policy
• Sustainability clause in supplier contracts
• Due Diligence Protocol for third parties

Climate-Related Risks & Opportunities

Physical Risks

• Natural disasters
• Extreme weather events
• Increase in average temperature

Transition Risks

• Carbon taxes
• Regulation of existing products and services
• Increased cost of raw materials
• Change in consumer preferences

Opportunities

• Increased reuse and recycling
• Use of energy sources with lower emission factors
• Incentives to support Public Policy
• Use of new technologies
• Development and/or expansion of low emission products and services
• Access to better capital conditions

Reporting Standards

Frameworks Used: GRI Standards, SASB’s Sustainability Accounting Standards, TCFD recommendations

Certifications: ISO 9001, ISO 14001, ISO 45001, ISO 27001, ISO 37001

Third-party Assurance: Ernst & Young

UN Sustainable Development Goals

• Goal 4
• Goal 5
• Goal 8
• Goal 9
• Goal 10
• Goal 11
• Goal 12
• Goal 13
• Goal 15

Various initiatives contribute to these goals, including education programs, digital inclusion projects, and environmental conservation efforts.

Sustainable Products & Innovation

• Not disclosed

Awards & Recognition

• A1 Croatia received the “Mamforce” standard certificate.
• Telmex was recognized as the Best Service Provider in Latin America by Hewlett Packard Enterprise.

Environmental Metrics

ESG Focus Areas

• Environmental impact
• Labor management
• Social development
• Corporate governance

Environmental Achievements

• Reduced CO2e emissions by 11.8% across scope 1 and 2 footprint
• 46% of subsidiaries entered into power purchase agreements or purchased green electricity
• 21% of overall energy consumption came from renewable energy
• Reused 133 tons and recycled more than 8,400 tons of electronic waste

Social Achievements

• Offered digital skills training to more than 492,000 people
• Brought internet access to 520.4 million people through LTE coverage (10.3% more than in 2020)
• Reached 65% of people living in underserved communities with LTE services
• Invested more than 260 million pesos (12.6 million dollars) in corporate citizenship and philanthropic contributions

Governance Achievements

• Increased the number of female directors on the Board to three (21.4% female presence)
• América Móvil, Global Hitss and América Móvil Contenido received TRACE International Inc. certification on anti-bribery and anti-corruption
• 33% of subsidiaries have ISO 37001 certification on anti-corruption
• Issued a US$1.5 billion Euro-equivalent Sustainability Linked Senior Unsecured Revolving Credit Facility

Climate Goals & Targets

Environmental Challenges

• High demand for skilled digital professionals
• Strong competition in the telecommunications sector
• Changes in the regulatory environment
• Climate change risks (extreme weather, GHG emission limits, carbon taxes)
• Cybersecurity incidents
• Proper management of personal data

Mitigation Strategies

• Reviewed company purpose and developed a strategy to communicate it to employees
• Continued investment in infrastructure and capacity, high-quality services, and competitive prices
• Developed a global security operations center (SOC)
• Introduced a Privacy Program aligned with international standards
• Implemented a decarbonization strategy focusing on renewable energy, equipment modernization, value chain collaboration, and sustainable energy projects
• Developed contingency and adaptation plans for extreme weather events

Supply Chain Management

Supplier Audits: 70% of business partners signed Code of Ethics; 674 Latin American suppliers entered third-party due diligence process

Responsible Procurement

• Third-Party Due Diligence Protocol
• Sustainability clause in supplier contracts (more than 85% of global mobile device suppliers)

Climate-Related Risks & Opportunities

Physical Risks

• Extreme weather events
• Increased frequency and intensity of tropical cyclones
• Increase in average temperature

Transition Risks

• Changes in GHG emission limits and carbon taxes
• Increased cost of raw materials
• Changes in regulations of existing products and services

Opportunities

• Increased reuse and recycling
• Use of energy sources with lower emission factors
• Incentives to support public policy
• Use of new technologies
• Development and/or expansion of low emission products and services
• Access to better capital conditions

Reporting Standards

Frameworks Used: GRI (Essential option), SASB, TCFD, UN Global Compact, UN Sustainable Development Goals

Certifications: ISO 45001 (multiple subsidiaries), ISO 27001 (multiple subsidiaries), ISO 37001 (33% of subsidiaries), TRACE International Inc. (América Móvil, Global Hitss, América Móvil Contenido)

Third-party Assurance: Ernst & Young (limited assurance)

UN Sustainable Development Goals

• Goal 7 (Affordable and clean energy)
• Goal 9 (Industry, innovation, and infrastructure)
• Goal 10 (Reduced inequalities)
• Goal 11 (Sustainable cities and communities)
• Goal 13 (Climate action)
• Goal 17 (Partnerships for the goals)

Connectivity contributes to economic and social development, digital inclusion, and environmental sustainability

Sustainable Products & Innovation

• Digital solutions for corporate customers resulting in GHG reductions
• Connectivity solutions for residential segment reducing environmental footprint

Awards & Recognition

• Not disclosed

Environmental Metrics

ESG Focus Areas

• Responsible Management
• Environmental Stewardship
• Social Impact
• Governance Excellence

Environmental Achievements

• Claro Brazil transitioned 30% of its national grid electricity consumption to renewables, equivalent to a reduction of 114 KTCO2e
• 26% decrease in carbon intensity per terabyte streamed on the network compared with 2021 levels
• 48% reduction in CO2e per terabyte in the network compared to 2019
• Reused 36 tons of electronic waste and recycled close to 8300 tons
• 21% total water consumption decrease

Social Achievements

• Launched several digital inclusion programs benefiting 1.1 million people
• Increased population income by around 7%, reduced unemployment by almost 1% and decreased informality by 0.6% (according to IDB reports)
• Held the third “Sustainability Week” with over 7,000 people-hours of employee training on ESG topics
• Community investment increased by 57%, totaling 373 million pesos (18 million dollars)

Governance Achievements

• Shareholders approved the conversion of all its series “A”, “AA” and “L” into common shares of a single new series “B” with full voting rights
• Received TRACE International Inc.’s certification in Anti-bribery & Anti-Corruption
• 18 subsidiaries received ISO 45001 certifications

Climate Goals & Targets

Environmental Challenges

• Ensuring sufficient availability and affordability of renewable energy sources
• High demand for skilled digital professionals in the regions where they operate
• Intense competition in the telecommunications sector
• Potential regulatory penalties over alleged involvement in cartel conduct for public tenders (Brazil)
• Alleged failure to share information about availability of telecom infrastructure (Mexico)
• Alleged anti-competitive practices in Peru

Mitigation Strategies

• Engaging in public policy discussions on climate change mitigation measures through the GSMA
• Strong Purpose and Culture to drive employee engagement
• Investing in network modernization and expansion, offering high-quality services at competitive prices, enhancing customer experience
• Dispute of the final fine applied in judicial court (Brazil)
• Filed a constitutional appeal to challenge the fine (Mexico)
• Optimized the mobile number portability procedure (Peru)

Supply Chain Management

Supplier Audits: 877 due diligence processes initiated, 232 concluded; 70% of suppliers aligned with Integrity and Compliance Program

Responsible Procurement

• Code of Ethics
• Anti-Corruption & Anti-Money Laundering compliance
• Data Security
• Environmental Protection
• Health & Safety considerations
• Sustainability clause in contracts

Climate-Related Risks & Opportunities

Physical Risks

• Extreme weather events
• Flooding
• Wildfires
• Storms
• Increased average temperature

Transition Risks

• Changes in GHG emission limits
• Carbon taxes
• Increased cost of raw materials
• Changes in regulations of existing products and services

Opportunities

• Increased reuse and recycling
• Use of energy sources with lower emission factors
• Incentives to support public policy
• Use of new technologies
• Development and/or expansion of low emission products and services
• Access to better capital conditions

Reporting Standards

Frameworks Used: GRI (Core option), SASB, TCFD, UNGC, UN SDGs

Certifications: ISO 45001 (18 subsidiaries), ISO 27001 (81% of Data Centers), TRACE International Inc.’s certification in Anti-bribery & Anti-Corruption

Third-party Assurance: Deloitte

UN Sustainable Development Goals

• Goal 7 (Affordable and Clean Energy)
• Goal 9 (Industry, Innovation and Infrastructure)
• Goal 10 (Reduced Inequalities)
• Goal 11 (Sustainable Cities and Communities)
• Goal 13 (Climate Action)
• Goal 17 (Partnerships for the Goals)

The report details how various initiatives contribute to these goals through network expansion, digital inclusion, renewable energy adoption, and community investment.

Sustainable Products & Innovation

• Energy-efficient network equipment
• Digital solutions to reduce users' environmental footprint
• IoT solutions for efficient and sustainable operations

Awards & Recognition

• PCI Standard Certification
• Telcel re-certified under the binding self-regulatory scheme (Personal Data Protection)

Environmental Metrics

ESG Focus Areas

• Environmental impact
• Labor management
• Social development
• Corporate governance

Environmental Achievements

• Increased renewable energy usage by nine percentage points, adding 626 GWh of renewable energy.
• 58% reduction in the number of valid complaints concerning personal data issues compared to the previous year.
• Achieved a 5% reduction in scope 1 and 2 emissions compared to 2022, and a 21% reduction compared to the 2019 baseline (459,017 tCO2e).
• Reduced total water consumption by 7%.

Social Achievements

• 14.7 million more people gained access to the internet in 2023.
• América Móvil received the Great Place to Work Certification for the first time, achieving an average result of 76%.
• Allocated $45.1 million to various corporate citizenship and philanthropy programs, benefiting over 2.5 million people.

Governance Achievements

• Converted stock into a single series of ordinary shares with full voting rights.
• Initiated a comprehensive selection process to replace the independent external auditor.
• Achieved zero fatalities among employees and contractors (although 4 fatalities occurred in 2023).

Climate Goals & Targets

Environmental Challenges

• Ensuring sufficient availability and affordability of renewable energy sources.
• Intense competition in the telecommunications sector.
• Changes in the regulatory environment.
• Potential regulatory penalties over alleged involvement in cartel conduct (Brazil).
• Allegations of market dominance (Colombia).

Mitigation Strategies

• Actively participating in public policy discussions through industry associations.
• Investing in network modernization and expansion, offering competitive pricing and superior customer service.
• Continuously monitoring and adapting to regulatory changes.
• Disputing penalties in judicial courts.
• Reaffirming investments and commitment to fair competition (Colombia).

Supply Chain Management

Supplier Audits: 773 evaluations initiated in 2023, 451 completed.

Responsible Procurement

• Code of ethics for suppliers
• Due diligence protocol
• EESG criteria in supplier selection

Climate-Related Risks & Opportunities

Physical Risks

• Extreme weather events
• Flooding
• Wildfires
• Heat waves
• Temperature variation

Transition Risks

• Limited access to clean/renewable energy
• Stricter regulations on circular economy
• Implementation of carbon tax

Opportunities

• Changing customer behavior/preferences
• Migrating to clean/renewable energy sources
• Access to incentives and better capital conditions
• Development and/or expansion of low-emission goods and services

Reporting Standards

Frameworks Used: GRI (Core option), SASB, TCFD, UNGC, World Economic Forum

Certifications: ISO 45001 (21 subsidiaries), ISO 27001 (85% of data centers), ISO 14001 (53% of operations), ISO 50001 (some operations), PCI DSS

Third-party Assurance: Galaz, Yamazaki, Ruiz Urquiza, S.C. (Affiliate of Deloitte)

UN Sustainable Development Goals

• Not disclosed

América Móvil's commitment to the UN Sustainable Development Goals is mentioned throughout the report.

Sustainable Products & Innovation

• Digital solutions for reducing emissions in other industries.

Awards & Recognition

• Great Place to Work Certification