Climate Change Data

Environmental Metrics

ESG Focus Areas

• Environmental
• Social
• Governance

Environmental Achievements

• Chartwell uses “notice and access” delivery to furnish proxy materials to registered and beneficial holders of trust units of Chartwell and holders of special voting units of Chartwell over the internet. This delivery process expedites Unitholders’ receipt of proxy materials and reduces the costs and environmental impact of the Meeting.
• Chartwell’s new corporate head office was built to high sustainability and low energy consumption standards and includes many ‘green’ features including locally sourced materials and products, high efficiency heating and cooling systems and reduced usage of building materials.
• Through a retrofit initiative spanning across the four provinces in which Chartwell operates, existing buildings are continuously being retrofitted with energy efficient systems, equipment and materials such as, but not limited to, LED lighting, high efficiency boilers and Low-E windows.

Social Achievements

• In 2019, Chartwell continued to progress on our strategy focused on employee engagement, resident experience, and optimizing our service offering. Our operating teams have done exceptionally well in achieving improved scores in employee engagement and resident satisfaction.
• In 2019, Chartwell’s employee engagement score increased to 48% “Highly Engaged” from 47% in 2018.
• In 2019, resident satisfaction scores increased to 63% “Very Satisfied” from 58% in 2018.
• Since 2015, Chartwell has raised more than $832,000 to Wish of a Lifetime Canada, resulting in over 125 wishes being granted to deserving Canadian seniors.

Governance Achievements

• Chartwell continues to be recognized as one of the leaders in Canada in the areas of corporate governance and diversity. We ranked third among 224 issuers in Canada and were the highest ranked real estate and healthcare company in the Globe and Mail’s “Board Games” publication.
• We were also recently recognized for our leadership in gender diversity in the Globe and Mail’s “Women Lead Here” publication.
• In March of 2020, we released our inaugural Environmental, Social and Governance Report, an important milestone in holding ourselves accountable for making a positive impact on the lives of our residents, their families, our employees, our unitholders, and the communities we operate in.

Climate Goals & Targets

Environmental Challenges

• Competitive pressures from new developments in many of our markets that impacted our occupancies in 2019
• COVID-19 pandemic and restrictions on public gatherings

Mitigation Strategies

• Optimizing our property portfolio by adding 748 newly-developed suites, acquiring interests in three properties with 505 suites, and completing the sale of three non-core properties.
• Strong succession planning process resulting in an orderly transition to a new CEO.
• Focus on the safety and well-being of residents, their families, and staff during the COVID-19 pandemic.

Supply Chain Management

Responsible Procurement

• Vendor Code of Conduct

Climate-Related Risks & Opportunities

Awards & Recognition

• Ranked third among 224 issuers in Canada in the Globe and Mail’s “Board Games” publication
• Highest ranked real estate and healthcare company in the Globe and Mail’s “Board Games” publication
• Recognized for leadership in gender diversity in the Globe and Mail’s “Women Lead Here” publication

Environmental Metrics

ESG Focus Areas

• Environmental
• Social
• Governance

Climate Goals & Targets

Supply Chain Management

Responsible Procurement

• Purchasing fair trade, organic, local, in-season goods
• Reducing purchases of products with excessive packaging
• Minimizing purchases of disposable or single-use products
• Purchasing earth-friendly office supplies and cleaning products

Climate-Related Risks & Opportunities

Environmental Metrics

ESG Focus Areas

• Resident Satisfaction
• Employee Engagement
• Diversity and Inclusion
• Environmental Stewardship
• Corporate Governance

Environmental Achievements

• Reduced Scope 1 and 2 emissions by 1,541.03 tCO2e from 2022 to 2023.
• Implemented LED lighting retrofits at two residences, resulting in significant energy savings and greenhouse gas reductions.
• Increased sourcing of fresh, local produce.
• Partnered with PrintReleaf for certified reforestation efforts, offsetting 4,342,740 pages of paper.
• Used biodegradable PPE, diverting 5,337 pounds of waste.

Social Achievements

• Achieved a 61% "Very Satisfied" score in the Resident Satisfaction Survey (78% participation rate).
• Achieved a 54% "Highly Engaged" score in the Employee Engagement Survey.
• Increased BIPOC representation among residence employees to 27% and residence managers to 15%.
• Increased LGBTQ+ representation among residence managers to 11%.
• 44% of all senior leadership roles are held by women.

Governance Achievements

• Named one of the best-governed public companies in Canada by the Globe and Mail.
• Recognized with the "Leading Boards Industry Leader" award in the Health Care sector.
• Recognized by the Report on Business magazine’s Women Lead Here list.
• Updated Board Renewal and Diversity Policy.
• Consistently ranked in the top 20% of all Canadian companies in the Globe and Mail's Board Games publication.

Climate Goals & Targets

Environmental Challenges

• Reducing Scope 3 emissions.
• Maintaining high employee engagement.
• Further increasing diversity and inclusion across all levels of the organization.

Mitigation Strategies

• Implementing a formal ESG tenant engagement program.
• Finalizing and rolling out a waste reduction and management initiative.
• Incorporating sustainability into performance evaluations.
• Providing education and training on sustainability topics.
• Continuing to implement various initiatives and programs to recruit and retain employees.

Supply Chain Management

Supplier Audits: 72 preferred vendors certified compliance with Vendor Code of Conduct

Responsible Procurement

• Vendor Code of Conduct and Ethics
• Vendor Compliance Survey
• Prioritizing purchases with environmentally friendly characteristics
• Sourcing local produce, dairy, and meats

Climate-Related Risks & Opportunities

Reporting Standards

Frameworks Used: GRESB

Sustainable Products & Innovation

• Biodegradable PPE
• Certified LVT flooring

Awards & Recognition

• Leading Boards Industry Leader Award - Health Care
• GRESB Green Star Designation