Climate Change Data

Environmental Metrics

ESG Focus Areas

• Climate Change
• Water Stewardship
• Waste Management
• Sustainable Sourcing
• Community Engagement

Environmental Achievements

• Achieved 25% reduction in GHG emissions per square meter and water per guest night across all regions (compared to 2006 baseline). In water-stressed areas, a 30% reduction was achieved.
• 34% of managed hotels globally exceeded a 40% waste diversion rate.
• Nearly 7,000 tons of food waste composted.
• Transitioned to large-format bathroom amenities to reduce single-use plastics.
• Increased use of certified products (e.g., BCI cotton, Rainforest Alliance coffee, RSPO palm oil).

Social Achievements

• >190,000 pounds of excess edible food donated to local charities.
• Supplier engagement on animal welfare practices.
• Collaboration with World Wildlife Fund in Mexico on sustainable sourcing.

Governance Achievements

• Active member of the Sustainable Hospitality Alliance (formerly International Tourism Partnership).
• Contribution to the Business Case for Sustainable Hotels.
• Participation in the Cornell Hotel Sustainability Benchmarking Index.

Climate Goals & Targets

Environmental Challenges

• COVID-19 pandemic caused business interruptions and irregular sustainability performance in 2020.
• US select service managed properties excluded from regional GHG emissions and water reduction goals (roughly 2% of overall GHG emissions).

Mitigation Strategies

• Using 2019 metrics as more representative of Hyatt’s environmental sustainability results.
• Re-evaluating timelines of efforts announced during 2019 to reflect COVID-19 considerations.

Supply Chain Management

Supplier Audits: Not disclosed

Responsible Procurement

• Choosing more sustainable alternatives for at least eight purchasing categories.
• Increased use of certified products (e.g., BCI cotton, Rainforest Alliance coffee, RSPO palm oil).

Climate-Related Risks & Opportunities

Physical Risks

• Not disclosed

Transition Risks

• Not disclosed

Opportunities

• Not disclosed

Reporting Standards

Frameworks Used: Null

Certifications: LEED

Third-party Assurance: Not disclosed

UN Sustainable Development Goals

• Not disclosed

Not disclosed

Sustainable Products & Innovation

• Large-format bathroom amenities
• Linen made of BCI cotton
• Rainforest Alliance Certified coffee
• RSPO certified palm oil soap

Awards & Recognition

• Not disclosed

Environmental Metrics

ESG Focus Areas

• Climate Change
• Water Conservation
• Waste Reduction
• Circular Economy
• Responsible Sourcing
• Biodiversity
• Community Engagement

Environmental Achievements

• Reduce absolute Scope 1 and 2 emissions by 27.5% from a 2019 baseline by 2030
• Achieve a 50% global reduction in food waste sent to landfill or incineration per square meter by 2030 compared to 2019

Social Achievements

• Not disclosed

Governance Achievements

• Not disclosed

Climate Goals & Targets

Environmental Challenges

• Not disclosed

Mitigation Strategies

• Not disclosed

Supply Chain Management

Supplier Audits: Not disclosed

Responsible Procurement

• Increase responsible sourcing of products and services associated with concerns for climate change, deforestation, human rights, waste, public health, resource scarcity, biodiversity, and animal welfare.

Climate-Related Risks & Opportunities

Physical Risks

• Not disclosed

Transition Risks

• Not disclosed

Opportunities

• Not disclosed

Reporting Standards

Frameworks Used: Null

Certifications: Null

Third-party Assurance: Not disclosed

UN Sustainable Development Goals

• Not disclosed

Not disclosed

Sustainable Products & Innovation

• Not disclosed

Awards & Recognition

• Not disclosed

Environmental Metrics

ESG Focus Areas

• Environmental
• Social
• Governance

Environmental Achievements

• Grand Hyatt Singapore introduced zero-waste dishes, saving the equivalent of 21,000 meals.

Social Achievements

• Increased representation of people of color in the U.S. workforce and women and people of color in leadership roles.
• Achieved 45% of Opportunity Youth hires with Black Opportunity Youth in the U.S. through our RiseHY program.

Governance Achievements

• Hyatt became the first hospitality company to utilize the HackerOne Bug Bounty Program.

Climate Goals & Targets

Environmental Challenges

• COVID-19 pandemic impact on business and data collection.
• Data gaps in waste management across the industry.

Mitigation Strategies

• Developed new wellbeing assessment tool (Hyatt Well-Check).
• Collaborated with WWF to publish the Hotel Waste Measurement Methodology.

Supply Chain Management

Supplier Audits: Over 80% by spend of priority suppliers engaged with EcoVadis assessment by the end of 2021.

Responsible Procurement

• Supplier Code of Conduct, responsible sourcing initiatives for coffee, tea, palm oil, seafood, etc.

Climate-Related Risks & Opportunities

Physical Risks

• Extreme weather

Transition Risks

• Regulatory changes, market shifts

Opportunities

• Renewable energy, energy efficiency

Reporting Standards

Frameworks Used: GRI Standards

Certifications: GBAC STAR™

Third-party Assurance: Not disclosed

UN Sustainable Development Goals

• Not disclosed

Not disclosed

Sustainable Products & Innovation

• Plant-forward meals, large format bathroom amenities

Awards & Recognition

• 2021 World's Most Admired Companies (FORTUNE), 2021 Best Places to Work (Glassdoor), 2021 Best Places to Work for LGBTQ+ Equality (Human Rights Campaign), 2021 Best Large Workplaces for Women (FORTUNE), 2021 America’s Best Employers For Diversity (Forbes), 2021 Best Companies to Work For (FORTUNE), 2021 100 Best Large Workplaces for Millennials (FORTUNE), 2021 Companies that Care (PEOPLE), 2021 Best Company to Work For in Greater China (Great Places to Work)

Environmental Metrics

ESG Focus Areas

• Environment
• Social
• Governance

Environmental Achievements

• Achieved 25% reduction in greenhouse gas emissions per square meter of managed hotels compared to 2006 across all three regions early in 2018.
• Approximately 75% of hotels had large format bathroom amenities in place as of April 2023.
• 59% of eggs used in managed hotels in the U.S. were cage-free in 2022. Globally, 28% of eggs used in managed and franchised hotels were cage-free.

Social Achievements

• Launched the Hyatt Care Fund to support colleagues with urgent financial needs.
• Developed a wellbeing assessment tool – Hyatt Well-Check – to help colleagues better understand their mental wellbeing.
• More than 4,000 Opportunity Youth have been hired and promoted across global properties since launching RiseHY in 2018.
• Surpassed 2025 Change Starts Here goal for Black suppliers accounting for 34% of total diverse and women-owned supplier spend.

Governance Achievements

• Established Hyatt as the first multinational hotel company to work with World Wildlife Fund to take a leadership position in sustainable seafood and set global goals.
• Implemented an ethics hotline for anonymous reporting of concerns.
• More than 96% of new hire and retained colleagues assigned compliance training completed that training in 2022.

Climate Goals & Targets

Environmental Challenges

• Supply chain disruptions (labor shortages, port closures, manufacturing interruptions) delayed the transition to large format bathroom amenities.
• Data gaps across the industry made consistent waste measurement challenging.
• Pandemic impacted progress on reducing single-use plastics and food waste reduction.

Mitigation Strategies

• Working to phase back in individualized energy and water reduction goals for full-service, managed hotels in 2023.
• Collaborated with WWF to publish the Hotel Waste Measurement Methodology to provide guidance for measuring and reporting data.
• Resuming efforts to reduce plastic while maintaining safety as business recovers.
• Engaging key suppliers in setting science-based targets to address scope 3 emissions.

Supply Chain Management

Supplier Audits: Over 90% of manufacturers and distributors contracted by Avendra were engaged to participate in the EcoVadis platform in 2022.

Responsible Procurement

• Supplier Code of Conduct (updated in early 2022)
• EcoVadis platform for supplier screening
• Engagement of high-impact commodity suppliers on climate and deforestation risks

Climate-Related Risks & Opportunities

Physical Risks

• Extreme weather

Opportunities

• Advancing energy efficiency and renewable energy options

Reporting Standards

Frameworks Used: GRI

Sustainable Products & Innovation

• Large format bathroom amenities
• Rainforest Alliance Certified™ coffee
• RSPO-certified palm oil soap
• Plant-based meats
• FSC-certified or recycled content paper products
• Dry accessories in non-plastic materials

Awards & Recognition

• 2022 World's Most Admired Companies (FORTUNE)
• 2022 Best Places to Work for LGBTQ+ Equality (Human Rights Campaign)
• 2022 Best Large Workplaces for Women (FORTUNE)
• 2022 America’s Best Employers For Diversity (Forbes)
• 2022 Best Companies to Work For (FORTUNE)
• 2022 100 Best Large Workplaces for Millennials (FORTUNE)
• 2022 Companies that Care (PEOPLE)

Environmental Metrics

ESG Focus Areas

• Environmental Sustainability

Environmental Achievements

• Reduced Greenhouse Gas Emissions Intensity (Kilograms CO2e per Square Meter): Scope 1 and Scope 2 (location-based) from 124 in 2019 to 109 in 2023; Scope 1 and Scope 2 (market-based) from 124 in 2019 to 105 in 2023; Scope 3 (franchised) from 101 in 2019 to 90 in 2023
• Increased Renewable Energy Share (Managed): from 0.9% in 2019 to 3.9% in 2023

Social Achievements

• Not disclosed

Governance Achievements

• Not disclosed

Climate Goals & Targets

Environmental Challenges

• Year-over-year performance impacted by resource management and efficiency upgrades, occupancy, weather, energy sources, updates in emission factors, and shifting certain operations to outside vendors. The COVID-19 pandemic also impacted performance trends.

Mitigation Strategies

• Resource management and efficiency upgrades

Supply Chain Management

Supplier Audits: Not disclosed

Responsible Procurement

• Not disclosed

Climate-Related Risks & Opportunities

Physical Risks

• Not disclosed

Transition Risks

• Not disclosed

Opportunities

• Not disclosed

Reporting Standards

Frameworks Used: World Resources Institute / World Business Council for Sustainable Development Greenhouse Gas Protocol

Certifications: Null

Third-party Assurance: LRQA

UN Sustainable Development Goals

• Not disclosed

Not disclosed

Sustainable Products & Innovation

• Not disclosed

Awards & Recognition

• Not disclosed