Climate Change Data

Environmental Metrics

ESG Focus Areas

• Product responsibility
• Employee care
• Community investment
• Environmental protection
• Customer privacy
• Customer security
• Credible and compliant operations
• Quality service
• Network security

Environmental Achievements

• Reduced GHG emissions (Scopes 1 and 2) from 69,388.02 tCO2e in 2018 to 72,351.19 tCO2e in 2019 (Note: This seems to be an increase, not a reduction. The report needs clarification.)
• Reduced wastewater discharge from 8,324.71 tonnes in 2018 to 8,308.76 tonnes in 2019.
• Reduced total non-hazardous waste from 885.82 tonnes in 2018 to 631.01 tonnes in 2019.
• Implemented energy-saving measures such as using LED lighting, installing tubular lighting, and using induction lamps.

Social Achievements

• Launched “55 Services” exclusively for hearing-impaired users.
• Held the “4th Different Children’s Day” and launched charity programs.
• Organized various employee activities such as Thanksgiving parents tours and interest groups.
• Implemented employee training programs with an average of 6.16 hours per employee.

Governance Achievements

• Established an ESG management framework consisting of the Board of Directors, senior management, and a working group.
• Established a personal information security protection group.
• Formulated the Administrative Measures for APPs’ Security.
• Established the Discipline Inspection and Supervision Committee.
• Implemented measures to prevent corruption and promote compliance.

Climate Goals & Targets

Environmental Challenges

• Maintaining information security.
• Balancing work and life for employees.
• Managing environmental impact of operations (though specific challenges aren't explicitly stated).

Mitigation Strategies

• Established an information security system and committee.
• Implemented flexible working hours and provided employee benefits.
• Implemented energy-saving and waste reduction measures.

Supply Chain Management

Responsible Procurement

• Established a sound selection, assessment, and management mechanism for suppliers.

Climate-Related Risks & Opportunities

Reporting Standards

Frameworks Used: ESG Reporting Guide (Hong Kong Stock Exchange)

Certifications: COPC Inc. (Customer Service)

Awards & Recognition

• Certificate of Enterprise Credit Grade (AAA)
• National Model Enterprises with Harmonious Employment Relationship
• Jiangsu Province “May 1st Labor Medal”
• Best Employer Award
• Moving Organisation
• Star Team
• 2019 Asia Tourism “Red Coral” Award
• 2019 Internet Enterprise Social Responsibility Award
• 2019 New Industry Economic Growth Pioneer Enterprise/Brand
• Aladdin Best Mini Program of the Year
• Aladdin Best Advertiser of Mini Program of the Year
• Sina Annual Hot Ranking No.1 and Best Service Company
• 2019 Online Tourism Industry Best Customer Service
• Pioneer of fighting the epidemic
• Most Growing Technology China Concept Stocks Listed Companies
• 2019 China New Economy Innovation Influence Ranking – Most Reliable Travel Platform

Environmental Metrics

ESG Focus Areas

• Product Responsibility
• Employee Care
• Community Investment
• Environmental Protection
• Users' Privacy
• Information Security
• Quality Service
• Network Security
• Supply Chain Management
• Anti-Corruption

Environmental Achievements

• Reduced GHG emissions (Scopes 1 and 2) from 72,351.19 tonnes in 2019 to 62,307.48 tonnes in 2020.
• Implemented energy-saving measures such as using LED lighting and optimizing air conditioning temperature.

Social Achievements

• Resolved 4,200 effective customer complaints.
• Launched various employee care initiatives, including annual health checkups, psychological counseling, and employee activities.
• Implemented a comprehensive complaint management system.
• Improved the self-service resolution rate by 19% through an intelligent navigation system.

Governance Achievements

• Established an ESG management framework including the Board of Directors, senior management, and a working group.
• Implemented an anti-corruption policy with zero tolerance for corruption.
• Established a comprehensive reporting channel for ethical violations.

Climate Goals & Targets

Environmental Challenges

• Supply chain disruptions due to the COVID-19 pandemic.
• Potential impact of extreme weather events on business operations.

Mitigation Strategies

• Launched the “Hit the Road” initiative to support suppliers and revitalize the tourism industry.
• Established emergency procedures and response mechanisms for extreme weather events.
• Developed online systems to support employees during the pandemic.

Supply Chain Management

Responsible Procurement

• Strict admission criteria for suppliers.
• Regular assessment and rating of suppliers.
• Supplier Evaluation Scheme Focusing on Social and Environmental Risks.

Climate-Related Risks & Opportunities

Physical Risks

• Extreme weather (typhoons, rainstorms)

Reporting Standards

Frameworks Used: ESG Reporting Guide (Hong Kong Stock Exchange)

Certifications: ISO 27001 (Information Security Management System), China Healthy Workplace Certification

Awards & Recognition

• Unit with 5A Credit Rating of Labour Security
• Top 100 Innovative Private Enterprises of Jiangsu Province
• 2020 The Reputation List of China Listed Companies Award
• 2020 CSR Competitiveness – Corporate Social Responsibility China Excellence in Poverty Alleviation of the Year Award
• 2020 Top 100 Internet Enterprises of China
• 2020 Jiangsu Province Network Poverty Alleviation Excellent Case
• 2020 National Network Poverty Alleviation Ten Major Cases
• Industry Award of the Year
• Most Growing Technological Listed Company Award
• TTG China Travel Award--Selected Travel Tech
• Best New Economy Company
• Best Culture and Travel Public Group
• Most Influential Employer
• Most Talent-appreciated Employer

Environmental Metrics

ESG Focus Areas

• Product Responsibility
• Business Ethics and Anti-corruption
• Supply Chain Management
• Employee Management
• Environmental Protection
• Community Investment
• User Privacy
• User Security
• Network Security
• Quality Service
• Climate Change

Environmental Achievements

• Reduced wastewater discharge from 72,351.19 tonnes in 2019 to 58,347.00 tonnes in 2021.
• Reduced total GHG emissions (Scopes 1 and 2) from 8,308.76 tonnes in 2019 to 6,670.31 tonnes in 2021.
• Reduced non-hazardous waste from 631.01 tonnes in 2019 to 756.48 tonnes in 2021 (increase likely due to new canteen).

Social Achievements

• Resolved 2,973 customer complaints in 2021.
• Launched several employee wellbeing initiatives, including an EAP program and various sports activities.
• Implemented a comprehensive complaint management system.
• Conducted various trainings for employees, with an average of 7.3 training hours per employee.

Governance Achievements

• Established a four-tier ESG governance structure including a Board-level ESG Committee and a corporate-level ESG and Data Security Committee.
• Implemented a robust anti-corruption program with zero tolerance for corruption.
• Conducted annual ethics audits and 8 special inspections in 2021.

Climate Goals & Targets

Environmental Challenges

• Extreme weather events impacting business operations (cancellations, safety risks).
• Supply chain disruptions (not explicitly stated, but implied by the need for supplier management).

Mitigation Strategies

• Developed the Tongcheng Travel Climate Change Policy.
• Established emergency procedures and response mechanisms for extreme weather events.
• Implemented a strict supplier access qualification review and management mechanism.
• Developed a comprehensive contingency plan for information security incidents.

Supply Chain Management

Responsible Procurement

• Strict supplier access qualification review and management mechanism.
• Anti-bribery agreements with suppliers.
• Supplier trainings on anti-corruption policies.

Climate-Related Risks & Opportunities

Physical Risks

• Extreme weather events (typhoons, rainstorms)

Reporting Standards

Frameworks Used: ESG Reporting Guide (Hong Kong Stock Exchange)

Certifications: ISO 27001 (Information Security Management System - in progress)

Awards & Recognition

• The Most Growing Overseas Listed Company
• OTA Platform for Outstanding Contribution of Cultural Tourism
• 2021 Top 20 China Tourism Group
• 2020 Yangtze River Delta Business Innovation Sample Enterprise
• 2019-2020 Unit with 4A Credit Rating
• Best New Economy Company
• Annual Smart Marketing Award
• Best Mini Program in 2021
• 2021 Public Welfare Communication Award
• Rural Revitalisation and Innovation Demonstration Village
• Most Sustainable Development Award
• 2021 CSR Summit Public Welfare Model
• Thousands of Corporate Social Responsibility Reports
• HMS Core Best Partner Award
• Best Potential App in Huawei AppGallery
• The Most Popular Quick App in Huawei AppGallery
• 2021 Best Partner
• Best Quick App Award
• Most Innovative Application Award
• China’s Best Employers-School Recruitment Case Award
• Most Influential Employer
• Most Talent-appreciated Employer
• 2021 Top Human Resources Management Awards
• China Healthy Workplace Certification

Environmental Metrics

ESG Focus Areas

• Product responsibility
• Business ethics and anti-corruption
• Supply chain management
• Employee management
• Environmental protection
• Community investment
• User privacy
• User security
• Network security
• Quality service
• Credible and compliant operation

Environmental Achievements

• Obtained ISO 14001 certification of environmental management system
• Commitment to reduce Scope 1 and Scope 2 carbon emissions intensity by 15% by the end of 2030 compared to 2021

Social Achievements

• Obtained ISO 45001 certification of occupational health and safety management system and “China Healthy Workplace Certification”
• Annual training covering more than 86.8% of employees
• Average annual training hours of 8.2 hours per employee
• Over 200 hours of psychological consultation for employees via EAP
• Lindu Warm Village awarded the “Demonstration Project of Urban and Rural Leisure Integration”
• 46.64% female employees
• 42.94% female in management

Governance Achievements

• 100% of employees and board members participated in integrity training
• Obtained the certificate of International Customer Service Standardization Certification Body (COPC Inc.)
• First call resolution rate (FCR) of complaints within 2 hours reached more than 95%
• Obtained ISO 27001 Information Security Management System certification, covering more than 80% of the Company’s business
• 100% of employees were trained in data security training
• 3 employees awarded the Personal Information Protection Engineer certificate and the Enterprise Compliance Engineer qualification
• A total of 6 special ethics audits were carried out

Climate Goals & Targets

Environmental Challenges

• Supply chain disruptions due to the COVID-19 epidemic
• Extreme weather events impacting business operations
• Server failures due to rising global mean temperatures
• Data security risks

Mitigation Strategies

• Established disaster response procedures and mechanisms for extreme weather
• Equipped server room with high-reliability and high-availability disaster recovery plan
• Implemented intra-city inter-machine backup, remote backup, and regular emergency drills for server room management and data recovery
• Formulated stringent penalty and compensation rules against suppliers
• Implemented continuous self-inspection and self-rectification for the compliance of APPs
• Established a security emergency response center

Supply Chain Management

Supplier Audits: 6 special ethics audits

Responsible Procurement

• Strict supplier access qualification review and management mechanism
• Supplier Evaluation Scheme Focusing on Social and Environmental Risks
• Relevant agreements requiring compliance with employment, safety, and health laws and regulations

Climate-Related Risks & Opportunities

Physical Risks

• Extreme weather (typhoons, rainstorms)
• Rising mean temperatures causing server failures

Reporting Standards

Frameworks Used: ESG Reporting Guide in Appendix 27 to the Rules Governing the Listing of Securities on The Stock Exchange of Hong Kong Limited

Certifications: ISO 14001, ISO 45001, ISO 27001, COPC Inc.

Sustainable Products & Innovation

• Lvzhi Cloud CMS

Awards & Recognition

• ESG Pioneer Award
• Annual ESG Investment Selection of Listed Companies in 2022
• Top 100 Enterprises in China’s Internet Comprehensive Strength in 2022
• 2021-2022 China Internet Industry Self-discipline Contribution and Public Welfare Award
• Cultivate Benchmark Enterprises with Integrity Management, Trustworthiness and Promises in 2022
• Unit with 5A Credit Rating of Labor Security in Suzhou in 2021
• Most Socially Responsible Listed Company
• Most Influential Award
• Annual Most Growing Brand
• Annual Socially Responsible Award
• Annual Demonstration Unit of the Digital Trade Committee
• Top 100 Innovative Private Enterprises of Jiangsu Province in 2022
• Top 100 Service Enterprises of Nanjing
• Suzhou Software and Information Service Industry “Lead Goose” Enterprise
• Metaverse Industry Application and Pioneer Technology Gold Award in 2022
• Best Life Service Mini Program in 2022
• Annual Innovative Smart Marketing Award 2022
• Public-Private Linkage Award
• Best Industry Discovery Award
• Top 10 Consumer Innovation Cases in 2021