First Internet Bancorp

Climate Impact & Sustainability Data (2021)

Implemented "digital-first" processes to reduce paper and waste; saved the equivalent of 33,000 plastic water bottles over 3 years through water hydration stations; incorporated eco-friendly features in new HQ building (EV charging stations, low-flow toilets, LED lighting, high-efficiency HVAC, rainwater cistern).

Offered payment deferral options and assisted with securing Paycheck Protection Program (PPP) loans for small business customers during the pandemic; processed over 700 PPP loans totaling over $93 million; contributed $250,000 to Hamilton County Community Foundation for racial equity, mental health, and family/youth empowerment; engaged in volunteer work at Gleaners Food Bank and donated to World Central Kitchen; recognized as one of the "Best Banks to Work For" and "Top Workplaces in Indianapolis".

Established a comprehensive Code of Business Conduct and Ethics; implemented a third-party whistleblower hotline; developed a structured compliance program; implemented an Enterprise Risk Management (ERM) Policy; established a Business Continuity Plan (BCP); implemented robust data security and customer privacy measures; incorporated ESG factors into credit analysis; complies with flood regulations and fair lending laws.

COVID-19 pandemic impacting small businesses and requiring adaptation of business operations; potential environmental risks associated with real property held as collateral.

Instituted relief and deferral options for small business customers; transitioned to remote work for 60% of associates; implemented enhanced cleaning protocols; expanded emergency sick pay; incorporated environmental risk assessment into credit analysis; implemented Environmental Lending Policy.

Working with a wide range of suppliers to promote competition and economic opportunities for disadvantaged communities.

Frameworks Used: SASB, GRI