Climate Change Data

Environmental Metrics

ESG Focus Areas

• Data Privacy
• Talent & Expert Attraction & Development
• Ethics & Compliance
• Energy Transition

Environmental Achievements

• Became the first company in the payment industry to neutralize its CO2 emissions.
• Committed to supplying all sites with renewable energy sources.
• 12% reduction of carbon footprint compared with 2014
• 100% of emissions offset for terminals and activities
• 90% electricity consumption from renewable sources

Social Achievements

• Launched wellbeing@worldline program
• 9-point increase in employee satisfaction compared to 2015 baseline
• Progress made in reducing the gender gap in management positions
• Received Happy Trainee label

Governance Achievements

• Implemented a comprehensive data protection approach in compliance with GDPR
• Maintained a high coverage of ISO 27001 security certification
• 97% of Compliance Assessment of Data Processing (CADP) performed for all processing activities
• 0 significant fines for non-compliance

Climate Goals & Targets

Environmental Challenges

• Data protection in a rapidly changing regulatory environment
• Attracting and retaining talent
• Ensuring business ethics throughout the value chain
• Leveraging the eco-efficiency of data centers and offices
• Cybersecurity threats
• Climate change
• Circular economy challenges

Mitigation Strategies

• Comprehensive data protection approach, GDPR compliance
• Talent management programs, employer branding initiatives
• Code of Ethics, supplier evaluations (EcoVadis), annual meetings with main suppliers
• Renewable energy transition, carbon emission offsetting, Green IT initiatives
• Global Security Policy, Security Operations Center, mobile security program
• Carbon reduction targets, renewable energy sourcing, ISO 14001 certification
• Eco-design of payment terminals, recycling programs, WEEE compliance

Supply Chain Management

Supplier Audits: 38.4% of strategic suppliers evaluated by EcoVadis in 2018

Responsible Procurement

• EcoVadis rating
• Business partner’s commitment to integrity charter
• Annual CSR awareness sessions with buyers
• Sustainable procurement strategy

Climate-Related Risks & Opportunities

Reporting Standards

Frameworks Used: GRI Standards: Comprehensive option, AA1000 AP (2018)

Certifications: ISO 27001:2013, ISO 14001

Third-party Assurance: Deloitte & Associés

UN Sustainable Development Goals

• SDG 8: Decent Work and Economic Growth
• SDG 9: Industry, Innovation and Infrastructure
• SDG 11: Sustainable Cities and Communities
• SDG 12: Responsible Consumption and Production
• SDG 13: Climate Action

The report details how Worldline's offerings contribute to these SDGs.

Sustainable Products & Innovation

• VALINA payment terminal
• Origin traceability platform

Awards & Recognition

• Best 2017 Communication On Progress award
• Happy Trainee label

Environmental Metrics

ESG Focus Areas

• Business
• People
• Ethics & Value Chain
• Environment

Environmental Achievements

• Became the first company in the payment industry to contribute to carbon neutrality by offsetting all its CO2 emissions.
• Reduced CO2 emissions by 40% in 5 years.

Social Achievements

• Increased employee satisfaction score (Great Place To Work® index) to 63% from 59%.
• Launched a major company-wide initiative to consider the purpose of Worldline’s business and our long-term value creation for all our stakeholders.
• Signed the United Nations’ Standards of Conduct for Business and the L’autre Cercle Charter to protect the rights of LGBT+ people.

Governance Achievements

• Became a fully independent pure player in digital payments and transactional services after deconsolidation from Atos.
• Completed the acquisition of the 36.4% minority stake in equensWorldline.
• Created a Social and Environmental Responsibility Committee to support the Board of Directors.

Climate Goals & Targets

Environmental Challenges

• Customer relationship management
• Sustainable innovation
• Data protection
• System security, reliability & continuity
• Employee well-being at work
• Talent attraction & retention
• Training & human capital development
• Compliance with laws and regulations
• Responsible procurement & due diligence in the value chain
• Bribery and corruption
• Climate change
• Circular economy

Mitigation Strategies

• Reinforced security processes and governance structures.
• Extended policies to ensure compliance with the Payment Card Industry Data Security Standard (PCI-DSS).
• Launched an anti-phishing awareness campaign.
• Developed and rolled out its own management systems relating to security, quality and data management.
• Developed its own procurement management platform to improve suppliers’ CSR performance.
• Adopted the use of Standard Contractual Clauses for the processing of data transfers between EU and non-EU countries.
• Launched initiatives to save electricity by monitoring room temperatures and using Free Cooling and new chiller technology for its strategic data centres.
• Initiated a wide-ranging eco-efficiency programme for all offices and buildings.
• Set out validated Science-Based Targets to align its objectives with global requirements.

Supply Chain Management

Supplier Audits: 45.2% of strategic suppliers evaluated by EcoVadis

Responsible Procurement

• Sustainable procurement programme
• Business partner’s commitment to integrity charter

Climate-Related Risks & Opportunities

Reporting Standards

Frameworks Used: GRI Standards: Comprehensive option, UN Global Compact, AA1000 AP

Certifications: ISO 27001, PCI-DSS

Third-party Assurance: Deloitte & Associés

UN Sustainable Development Goals

• Goal 9
• Goal 8
• Goal 13
• Goal 17

Worldline’s offerings contribute to economic growth, decent work, climate action, and partnerships for the goals.

Sustainable Products & Innovation

• Carbon-neutral payment terminals
• E-Ticketing
• Digital solutions for public administration

Awards & Recognition

• A- rating from CDP
• Invitation to join the Dow Jones Sustainability Index
• Red Dot 2019 award for YUMI's design

Environmental Metrics

ESG Focus Areas

• Governance
• Social
• Environment

Environmental Achievements

• Reached Platinum level in EcoVadis assessment (74/100), exceeding the objective of maintaining Gold level.
• Recycling solutions available for 89% of terminals sold in the last 3 years.
• 87% of European data centers use electricity from renewable sources.
• 27% improvement in terminal energy efficiency (Desk3200 compared to iCT220).

Social Achievements

• Launched a network of CSR ambassadors to increase employee awareness of CSR issues.
• Improved employee engagement with an eNPS of +2 (10.6 points increase from 2019).
• Increased the representation of women in the workforce to 32.5%.
• Collected €320.6M in charity donations through 25 million transactions.

Governance Achievements

• Published annual Global Compact report at GC Advanced level.
• Code of Ethics recognized by 97% of employees and 68% of high and severe-risk component suppliers.
• Implemented an Ethics Committee to strengthen compliance action.

Climate Goals & Targets

Environmental Challenges

• Risks linked to the environmental and social practices of suppliers and subcontractors.
• Risks linked to climate change (energy consumption and greenhouse gas emissions).
• Risks linked to human resources (inadequate skills, employee turnover, loss of knowledge).
• Risks related to the use of products sold and their end of life.
• Risks of unethical conduct.
• Risks related to intellectual property.
• Risks related to information security.
• Risks related to personal data protection.
• Risks related to customer satisfaction.

Mitigation Strategies

• Requires suppliers and subcontractors to respect commitments detailed in CSR Agreement.
• Sets CO2 emission reduction targets and uses renewable energy sources.
• Implements Ingenico University, LinkedIn Learning, and training programs to support skills development and talent retention.
• Implements quality control procedures for terminals and collection systems for end-of-life terminals.
• Implements Code of Ethics, anti-corruption policy, conflict of interest policy, and whistle-blowing system.
• Monitors patent claims and uses specialist firms for intellectual property.
• Complies with PCI SSC security standards and conducts regular intrusion and backup testing.
• Raises employee awareness of personal data protection and complies with GDPR obligations.
• Conducts customer satisfaction surveys and implements action plans.

Supply Chain Management

Supplier Audits: Dozens per year (reduced in 2020 due to travel restrictions). EcoVadis assessment of 53 strategic suppliers.

Responsible Procurement

• CSR Agreement with component suppliers.
• Responsible Purchasing Charter.
• Code of Ethics for suppliers.
• Traceability of conflict minerals.

Climate-Related Risks & Opportunities

Physical Risks

• Not disclosed

Transition Risks

• Not disclosed

Opportunities

• Development of energy-efficient products.

Reporting Standards

Frameworks Used: GRI, UN Global Compact

Certifications: ISO 14001

Third-party Assurance: KPMG S.A.

UN Sustainable Development Goals

• SDG 1
• SDG 5
• SDG 7
• SDG 8
• SDG 9
• SDG 10
• SDG 12
• SDG 13
• SDG 16
• SDG 17

Ingenico contributes to these SDGs through various initiatives detailed throughout the report.

Sustainable Products & Innovation

• Eco-designed payment terminals
• Solutions for paperless receipts.

Awards & Recognition

• EcoVadis Platinum medal
• Label Transparence Bronze

Environmental Metrics

ESG Focus Areas

• Climate Change
• Diversity & Inclusion
• Governance
• Data Protection
• Ethical Business Practices
• Employee Well-being
• Community Engagement
• Sustainable Procurement

Environmental Achievements

• Received an 'A' score from CDP for climate change performance.
• Achieved 91% renewable energy in data centers & offices.
• Reduced CO2 emissions by 49% compared to 2019 baseline (excluding TSS).

Social Achievements

• Named a European Top Employer in 9 countries.
• Named a Great Place to Work® in 13 countries.
• Launched TRUST 2025 program with commitments to reduce carbon emissions and increase employee training.
• Increased volume of collected donations to €310.8 million.

Governance Achievements

• Maintained an EcoVadis score of 86/100.
• Zero significant fines for non-compliance.

Climate Goals & Targets

Environmental Challenges

• Cyber-crime
• Data protection
• Meeting customer expectations for quality and security
• Supply chain disruptions
• Talent attraction and retention
• Climate change
• Ethical and compliance issues
• Community engagement

Mitigation Strategies

• Implemented comprehensive data protection approach and GDPR compliance.
• Developed robust security policies and ISO 27001 certifications.
• Continuous service improvement and customer success management.
• New supplier onboarding process with CSR due diligence.
• TRUST 2025 program with initiatives for employee well-being, training, and diversity.
• Carbon reduction strategy with renewable energy targets.
• Code of Ethics and anti-corruption training.
• Community engagement initiatives and sponsorships.

Supply Chain Management

Supplier Audits: 74% of strategic suppliers evaluated by EcoVadis

Responsible Procurement

• Charter for responsible procurement
• EcoVadis supplier assessment
• New supplier onboarding process with CSR due diligence

Climate-Related Risks & Opportunities

Reporting Standards

Frameworks Used: GRI Standards (Comprehensive option), SASB Standard, TCFD Standard

Certifications: ISO 27001 (security), ISO 14001 (environmental management), ISO 9001 (quality management)

UN Sustainable Development Goals

• SDG 3
• SDG 4
• SDG 5
• SDG 7
• SDG 8
• SDG 12
• SDG 13
• SDG 16

Worldline's initiatives contribute to these goals through sustainable offerings, employee well-being programs, diversity and inclusion initiatives, renewable energy use, responsible procurement, and ethical business practices.

Awards & Recognition

• CDP A List
• EcoVadis Platinum Medal

Environmental Metrics

ESG Focus Areas

• Climate Change
• Diversity & Inclusion
• Governance
• Employee Well-being
• Sustainable Procurement
• Ethical Business Practices
• Community Engagement

Environmental Achievements

• Reduced global carbon footprint by 59% in intensity per euro revenue on scopes 1, 2 and 3a in five years
• Reduced CO2 emissions (scopes 1 & 2) by 48% compared to 2019 baseline.
• 94% renewable energy in data centers & offices.
• 100% of CO2 offset for scopes 1, 2, and 3a.

Social Achievements

• Launched ‘One Culture’ programme for smooth integration of Ingenico
• Increased employee satisfaction (Great Place to Work survey) to 64%
• 21 countries certified as a “best place to work”
• Average of 20.78 training hours per employee in 2022
• Increased percentage of women in management positions to 25%
• Increased percentage of women in EXCOM and Business Management Committees to 23%
• Helped raise over €9m in microdonations on POS terminals.
• Launched sustainable banking solution

Governance Achievements

• Linked short-term variable compensation of senior management to yearly progress towards Trust 2025 KPIs
• Established a European Works Council
• No significant fines for non-compliance with laws and regulations

Climate Goals & Targets

Environmental Challenges

• Supply chain disruptions
• High inflation and increasing interest rates
• Geopolitical risks (war in Ukraine)
• Energy crisis
• Cybersecurity threats
• Data privacy challenges
• Meeting customer expectations for innovative and sustainable solutions

Mitigation Strategies

• Implemented energy saving plan
• Strengthened security organization (Cyber Defence Centre, ISO 27001 certification)
• Comprehensive data protection approach (GDPR compliance)
• Business continuity procedures
• Customer satisfaction surveys and improvement action plans
• Strategic acquisitions and partnerships
• Trust 2025 program

Supply Chain Management

Supplier Audits: 86.7% of total expenses assessed by EcoVadis out of strategic suppliers expenses

Responsible Procurement

• EcoVadis rating for strategic suppliers
• CSR criteria integrated into sourcing process
• Supplier due diligence

Climate-Related Risks & Opportunities

Opportunities

• Eco-efficient products and recycling opportunities
• Green AI

Reporting Standards

Frameworks Used: GRI Standards, SASB Software & IT Services framework, TCFD Standard

Certifications: ISO 14001, ISO 27001, ISO 22301 (some scopes), PCI DSS

UN Sustainable Development Goals

• SDG 3
• SDG 4
• SDG 5
• SDG 7
• SDG 8
• SDG 9
• SDG 11
• SDG 12
• SDG 13
• SDG 16
• SDG 17

Detailed explanation of Worldline's contribution to each SDG is provided in the report.

Sustainable Products & Innovation

• Green AI
• Energy-efficient software
• Sustainable banking solution

Awards & Recognition

• CDP Europe A List
• EcoVadis Platinum rating
• European Top Employer
• FTSE4Good Index Series constituent
• V.E. Euronext CAC 40® ESG Index constituent
• Europe’s Climate Leaders 2022

Environmental Metrics

ESG Focus Areas

• Climate change
• Diversity & Inclusion
• Governance
• Data protection
• Sustainable procurement
• Business ethics

Environmental Achievements

• CO2 emissions reduction (scope 1, 2) by 43% compared to 2019 baseline
• 93% renewable energy in data centers & offices
• 15 ISO 14001 certified sites

Social Achievements

• Launched Trust 2025 CSR transformation initiative
• EcoVadis Platinum recognition (top 1% of most sustainable companies)
• Average of 21.28 training hours per employee per year
• 64% employee satisfaction
• 26% women in management positions
• Increased gender mix of hires (38%)
• Empow’HER’ment global program launched

Governance Achievements

• Established Social and Environmental Responsibility Committee
• No significant fines for non-compliance
• Implementation of a Vigilance Plan
• 97.4% of employees trained in Code of Ethics
• 93% of management and exposed functions trained in anti-corruption

Climate Goals & Targets

Environmental Challenges

• Economic slowdown in Europe impacting consumption and Merchant Services
• Increased regulatory requirements leading to merchant terminations
• Cybersecurity threats
• Data protection challenges
• Supply chain disruptions
• ESG-related risks throughout the value chain

Mitigation Strategies

• Power24 transformation program to streamline organization and increase efficiency
• Comprehensive data protection approach with dedicated DPOs
• Supplier due diligence and risk assessments
• Robust cybersecurity strategy and incident response team
• Investment in sustainable procurement practices
• Implementation of a Vigilance Plan

Supply Chain Management

Supplier Audits: 91% of strategic suppliers evaluated by EcoVadis

Responsible Procurement

• Supplier due diligence and risk assessments
• Integration of CSR criteria in sourcing process
• Supplier onboarding process

Climate-Related Risks & Opportunities

Physical Risks

• Adapting to climate change

Opportunities

• Eco-design of services and terminals

Reporting Standards

Frameworks Used: GRI Standards, SASB Software & IT Services framework

Certifications: ISO 27001, ISO 14001, PCI DSS

UN Sustainable Development Goals

• SDG 3
• SDG 4
• SDG 5
• SDG 7
• SDG 8
• SDG 12
• SDG 13
• SDG 16

Worldline's initiatives contribute to these goals through various programs and actions related to employee well-being, training, gender equality, renewable energy, sustainable procurement, climate change mitigation, and anti-corruption measures.

Sustainable Products & Innovation

• Tap on Mobile (SoftPOS)
• Vertical-specific solutions for EV charging, mobility, and food services
• Buland Bharat digital payments suite

Awards & Recognition

• EcoVadis Platinum medal
• Europe’s Climate Leaders 2023

Environmental Metrics

ESG Focus Areas

• Environmental
• Social
• Governance
• Compliance (including anti-bribery, anti-corruption)

Environmental Achievements

• Not disclosed

Social Achievements

• Not disclosed

Governance Achievements

• Established a Sustainable Procurement Board with quarterly meetings between the Chief Procurement Officer and the CSR Officer.
• Implemented a Business Partner’s Commitment to Integrity charter, requiring adherence to UN Global Compact principles.

Climate Goals & Targets

Environmental Challenges

• ESG risks associated with the supply chain.
• Ensuring compliance with regulations and ethical standards across the global supply chain.
• Managing the carbon footprint of purchased goods and services (approximately 70% of Scope 3 emissions).

Mitigation Strategies

• Two-level risk assessment (supplier entity level and order/engagement level).
• Implementation of EcoVadis platform for ESG performance monitoring of strategic suppliers.
• Development of a supplier carbon footprint reduction plan, including data collection and target setting.
• Implementation of corrective action plans for suppliers with low EcoVadis scores.
• Onboarding process for all suppliers including entity risk assessment related to CSR and compliance risks.
• Regular CSR training for procurement employees.
• Integration of ESG criteria in supplier sourcing and selection (at least 10% weighting in RFPs).

Supply Chain Management

Supplier Audits: On-site audits as part of escalation plan for high-risk suppliers.

Responsible Procurement

• Supplier risk assessment (compliance and financial screening, questionnaires, risk mapping)
• Integration of ESG criteria in RFPs
• Business Partner’s Commitment to Integrity charter
• CSR clause in supplier contracts
• Conflict minerals policy

Climate-Related Risks & Opportunities

Physical Risks

• Not disclosed

Transition Risks

• Not disclosed

Opportunities

• Not disclosed

Reporting Standards

Frameworks Used: ISO 20400

Certifications: Null

Third-party Assurance: Not disclosed

UN Sustainable Development Goals

• Not disclosed

Not disclosed

Sustainable Products & Innovation

• Not disclosed

Awards & Recognition

• Not disclosed