Climate Change Data

Environmental Metrics

ESG Focus Areas

• Diversity and Inclusion
• Community Engagement
• Sustainability
• Associate Well-being
• Governance

Environmental Achievements

• Reduced real estate footprint by 1.6 million square feet
• Recycled 370 tons of paper, conserving 1,850 cubic yards of landfill space, saving 10 million gallons of water, and preserving 6,000 trees
• Diverted 258,000 pounds of e-waste through recycling and resale programs
• Decommissioned 2,100 devices from data centers, removing more than 1.2MW from the utility grid

Social Achievements

• Launched Back2Business program, investing $50 million (increased from initial $10 million) to support Black- and minority-owned businesses
• Launched Forward Together plan with four commitments to strengthen experiences for clients, people, and communities
• Increased associate awareness, education, and participation in diversity and inclusion programs
• Improved diversity across all levels of the organization
• Hosted seven transitioning military fellows, four of whom converted to full-time hires
• Partnered with organizations to provide technology training and full-time offers to transitioning service members
• Distributed more than $244,000 to almost 266 associates globally to provide hardship relief
• Provided digital gift cards to 4,200 FDNY EMS workers
• Donated $1 for every client and associate social media post to increase awareness for the American Red Cross
• Partnered with Feeding America to combat food insecurity
• Provided unrestricted funds to CARE to support front-line aid workers
• Associate donations along with Fiserv corporate matching and funding provided $6 million in philanthropic donations to support more than 130 community partnerships
• Fiserv associates volunteered more than 16,000 hours

Governance Achievements

• Amended governance guidelines to require diverse candidates for new independent director or outside CEO positions
• Implemented a centrally managed data encryption program, active database monitoring, and a risk-based scoring model for data security
• Established and monitored standards, policies, and operational processes for data privacy, controls, and practices

Climate Goals & Targets

Environmental Challenges

• Pandemic impact on minority-owned businesses
• Need to improve diversity at all levels
• Evolving cybersecurity threats

Mitigation Strategies

• Back2Business program to support minority-owned businesses
• Inclusive Leadership program and other diversity initiatives
• Data-centric security model and dedicated cybersecurity and privacy teams

Supply Chain Management

Responsible Procurement

• Supplier Diversity Policy (U.S. entities)

Climate-Related Risks & Opportunities

Awards & Recognition

• Top 5 on Military Times’ “Best for Vets: Employers” (2017-2020)
• Listed on the Bloomberg Gender-Equality Index (2017-2020)
• Named to the “Best Places to Work for Disability Inclusion” by Disability:IN (2019-2020)
• Scored 100 percent on the Human Rights Campaign’s 2021 Corporate Equality Index

Environmental Metrics

ESG Focus Areas

• Climate Change
• Energy and Emissions
• Innovation for Sustainability
• Waste Management
• Water Stewardship
• Community Investment and Social Innovation
• Diversity, Equity and Inclusion
• Health, Safety and Wellness
• Human Rights
• Talent and Future Workforce
• Access to Finance
• Assisting Small Businesses
• Cybersecurity
• Ethics and Compliance
• Governance and Accountability
• Privacy and Data Security
• Responsible Sourcing

Environmental Achievements

• Consolidated 14 data centers
• Created the Fiserv Environmental Policy
• Formed the Energy and Sustainability team
• Updated our GHG emissions baseline
• Reduced landfill space by 1,294,315 cubic yards
• Preserved 4,343,721 trees
• Saved 7,095,693 gallons of water
• Saved 585,030,380 kWh of energy
• Recycled 250,000 short tons of paper
• Repaired over 127,000 units of point of service equipment (20% increase over 2020)

Social Achievements

• Increased diversity year over year in intern and analyst classes
• Launched Step IT Up America partnership
• Associates completed over 450,000 hours of professional development learning
• Held over 170 ERG events
• Implemented a new Leading Talent program to accelerate the growth of top diverse talent
• Provided over $10 million in Back2Business grants
• Engaged with 75 community partners
• Provided more than 170 Back2Business grants in the U.K.
• Made over $6 million in philanthropic donations
• Increased internal mobility by 20% year-over-year

Governance Achievements

• Amended the nominating and corporate governance committee charter to include oversight of ESG program
• Enhanced management oversight of ESG by creating a CSR committee and Supplier Diversity committee
• Implemented a global data ethics framework
• Publicly disclosed EEO-1 Report
• Updated nominating and governance committee charter to include ESG oversight

Climate Goals & Targets

Environmental Challenges

• Supply chain disruptions
• Impacts from price of carbon
• Operational impacts from climate change
• COVID-19 pandemic

Mitigation Strategies

• Developed alternative sourcing strategies
• Consolidated data centers and offices
• Provided pay increases to essential workers (made permanent)
• Created a Return-to-Office Playbook
• Hosted vaccine clinics
• Implemented on-site COVID-19 testing program
• Provided additional paid time off for COVID-19 illness

Supply Chain Management

Supplier Audits: Not disclosed

Responsible Procurement

• Supplier diversity program
• Risk assessment of supplier policies and business practices
• Review of ethical sourcing programs

Climate-Related Risks & Opportunities

Physical Risks

• Increased severity and frequency of extreme weather events

Transition Risks

• Shifts in consumer preferences
• Changing customer behavior

Opportunities

• Substitution of existing products and services with lower emissions options
• Development and/or expansion of low-emission goods and services
• Resource substitutes and diversification
• Moving to more efficient buildings

Reporting Standards

Frameworks Used: GRI, SASB, UNGC, TCFD (planned for 2022)

Certifications: LEED (pursued for new and renovated offices), WELL Health-Safety (pilot in NY and NJ)

Third-party Assurance: Not disclosed

UN Sustainable Development Goals

• Goal 7 (Affordable and Clean Energy)
• Goal 8 (Decent Work and Economic Growth)
• Goal 9 (Industry, Innovation and Infrastructure)
• Goal 10 (Reduced Inequalities)
• Goal 11 (Sustainable Cities and Communities)
• Goal 12 (Responsible Consumption and Production)
• Goal 13 (Climate Action)
• Goal 17 (Partnerships for the Goals)

Various initiatives and programs throughout the report are linked to these SDGs.

Sustainable Products & Innovation

• Clover POS system (supports small businesses)
• Digital payment solutions (reduce paper waste)

Awards & Recognition

• Forbes America’s Best Employers for Diversity
• Bloomberg Gender-Equality Index
• Best Place to Work for LGBTQ+ Equality
• Military Times Best for Vets Employer List
• VETS Indexes 5 Star Employer
• NBMBAA Silver Torch award

Environmental Metrics

ESG Focus Areas

• Empower People
• Advance Communities and Society
• Champion Responsible Business Practices
• Invest in Sustainable Systems

Environmental Achievements

• Eliminated 7 data centers
• Attained LEED Gold certification for our 1 Broadway office in New York City
• Applied for LEED Platinum certification for our new Berkeley Heights, NJ, Innovation Center
• Applied for LEED Gold certification for our new Dublin, Ireland office
• Reduced approximately 25,000 pounds of PVC waste in Nashville, TN Output facility
• Reduced paper waste by almost 1 ton of paper every day in Omaha, NE Output facility
• Sent more than 355 short tons of paper to third-party document storage providers to be shredded and recycled
• Diverted more than 380,000 pounds of e-waste via recycling and resell, recovering more than 280,000 pounds of materials

Social Achievements

• More than 6,500 associates were members of at least one of our 8 Employee Resource Groups
• 90% participation in our most recent employee engagement survey
• Added Juneteenth as a paid holiday for U.S. Fiserv associates
• Did not raise associate healthcare costs
• Granted more than 1,600 Back2Business grants in the U.S. and U.K.
• Made more than $10 million in global corporate community investments
• 45% of exempt open roles were filled through internal moves in 2022
• Launched a “Cyber Savvy” campaign for associates to enhance cybersecurity awareness
• Improved data privacy framework to address responsible use of AI and machine learning

Governance Achievements

• Aligned information provided in this report to the Task Force on Climate-Related Financial Disclosures (TCFD) framework
• Expanded the scope of the board committee focused on risk by converting our technology risk committee to a risk committee

Climate Goals & Targets

Environmental Challenges

• Climate change impacts on business operations and supply chain
• Evolving regulatory landscape related to climate change
• Shifting consumer preferences and stakeholder focus on sustainability
• Data security and privacy risks

Mitigation Strategies

• Enterprise risk management (ERM) program with climate-related risk assessments
• Government relations team monitoring legislative and regulatory proposals
• Real estate consolidation strategy and green building design principles
• Global cybersecurity services team addressing emerging cyber threats
• Robust data privacy program and data ethics framework

Supply Chain Management

Responsible Procurement

• Supplier diversity program
• Third-party risk management program including modern slavery and human trafficking due diligence

Climate-Related Risks & Opportunities

Physical Risks

• Increased severity and frequency of weather events

Transition Risks

• Changing regulatory landscape
• Market risk (energy costs)
• Reputational risk (stakeholder focus on sustainability)

Opportunities

• Development of energy-efficient products and services
• Data center consolidation and cloud migration

Reporting Standards

Frameworks Used: GRI, SASB, TCFD

Certifications: LEED Gold (1 Broadway, NYC), ISO 14001 (Basildon office)

UN Sustainable Development Goals

• Goal 1
• Goal 2
• Goal 3
• Goal 4
• Goal 5
• Goal 8
• Goal 9
• Goal 10
• Goal 11
• Goal 12
• Goal 13
• Goal 14
• Goal 15
• Goal 16
• Goal 17

Various Fiserv initiatives and programs contribute to these goals as detailed in the Appendix.

Sustainable Products & Innovation

• Recycled PVC credit cards
• Ocean-bound plastic credit cards
• Bio-sourced plastic credit cards
• Digital billing and payment solutions

Awards & Recognition

• Bloomberg Gender-Equality Index
• American Opportunity Index
• Disability Equality Index
• Human Rights Campaign Corporate Equality Index
• Military Times’ Best for Vets
• VETS Indexes 5-Star Employer
• FORTUNE World’s Most Admired Company

Environmental Metrics

ESG Focus Areas

• Empower People
• Advance Communities and Society
• Champion Responsible Business Practices
• Invest in Sustainable Systems

Environmental Achievements

• 14% reduction in scope 1 and scope 2 GHG emissions from 2019 baseline (133,999 MT CO2e in 2023)
• Over 500,000 square feet of LEED-certified office space
• LEED Platinum certification for Innovation Center @ The Park in Berkeley Heights, NJ
• Planned LEED certification for new global headquarters in Milwaukee, WI
• Over 70,000 assets avoided landfill; over 500,000 pounds of materials recycled, resold, or recovered.
• Reduced PVC scrap by close to 40,000 pounds in 2023 at Nashville facility.
• Reduced paper usage by an estimated 100 million sheets annually and reduced printer run time by 30% at Omaha facility.

Social Achievements

• Increased ERG membership by nearly 1,500 (8,000 members in 2023)
• Reduced voluntary attrition rate to 13% (from 21% in 2022)
• 46% of exempt open roles filled internally
• Back2Business program provided nearly $18 million in grants to 1,800 small, diverse-owned businesses
• Launched Fiserv Minority Depository Institution (MDI) Advisory Council
• Increased diverse supplier spend by over $50 million compared to 2022
• FIN Future Techies program launched with over 100 students
• 92% participation in associate engagement survey; trust was the highest-ranked dimension.

Governance Achievements

• Added three new independent directors to the board
• 60% of director nominees at the 2024 annual meeting are diverse (30% women, 40% diverse in race or ethnicity)
• Enhanced third-party vendor agreements to include digital accessibility considerations
• Drafted a Third-Party Code of Conduct
• Expanded enterprise data oversight to include AI governance protocol.

Climate Goals & Targets

Environmental Challenges

• Scope 3 GHG emissions represent approximately 89% of total GHG emissions
• Potential impacts of climate change on business operations and value chain
• Managing climate-related risks across global operations
• Data limitations in quantifying all waste and recycling streams

Mitigation Strategies

• Setting a 50% reduction goal by 2030 for scope 1 and scope 2 GHG emissions
• Interim scope 3 target of having 25% of vendor spend provide GHG emissions data by 2030
• Real estate consolidation strategy and green building design principles
• Transitioning to cloud environments and engaging with cloud providers on sustainability
• Engaging with co-location providers to reduce GHG emissions
• Developing programs to improve waste and recycling data collection

Supply Chain Management

Responsible Procurement

• Supplier diversity initiatives
• Third-party risk management program
• Third-Party Code of Conduct (planned for 2024)

Climate-Related Risks & Opportunities

Physical Risks

• Increased severity and frequency of weather events impacting operations and value chain

Transition Risks

• Changing regulatory landscape
• Market risks related to energy and raw material costs
• Shift in consumer preferences and increased stakeholder expectations

Opportunities

• Development of energy-efficient products and services
• Data center consolidation and cloud transition

Reporting Standards

Frameworks Used: GRI, SASB, TCFD

Certifications: LEED, ISO 14001 (Basildon office)

UN Sustainable Development Goals

• Goal 4 (Quality Education)
• Goal 5 (Gender Equality)
• Goal 8 (Decent Work and Economic Growth)
• Goal 9 (Industry, Innovation and Infrastructure)
• Goal 10 (Reduced Inequalities)
• Goal 12 (Responsible Consumption and Production)
• Goal 13 (Climate Action)

Fiserv's initiatives contribute to these goals through education programs, women's empowerment initiatives, support for small businesses, sustainable operations, and climate action.

Sustainable Products & Innovation

• Clover with post-consumer recycled plastic
• Recycled plastic offerings for credit card production

Awards & Recognition

• Bloomberg Gender-Equality Index (8 consecutive years)
• American Opportunity Index
• Disability Equality Index
• Human Rights Campaign Corporate Equality Index
• Military Times’ Best for Vets
• 5-Star Employer by VETS Indexes
• Fortune World’s Most Admired Company (9 of last 10 years)
• Institutional Investor top ESG performer in Payments, Processing and IT Services sector
• New Jersey Catalyst of Education Award (FIN Future Techies)