Climate Change Data

Environmental Metrics

ESG Focus Areas

• Environmental Compliance
• Carbon Emissions/Climate Change
• Energy Use
• Waste
• Customer Service
• Customer Safety & Security
• Community Support & Engagement
• Supply Chain Management
• Employee Satisfaction & Safety
• Labor Relations
• Financial Performance

Environmental Achievements

• Reduced net aviation CO2 emissions by 13.3 percent since 2005.
• Achieved carbon-neutral growth compared to a 2012 baseline from 2013-2016.
• Saved 9 million gallons of fuel in 2016 through various measures.
• Offset more than 3,200 metric tons of carbon emissions.

Social Achievements

• Increased total Minority- and Women-Owned Business Enterprise spend by 8 percent over 2015.
• Improved Global Injury Rate by 4.03 percent, exceeding the goal.
• Achieved 89 percent employee satisfaction.
• Shared more than $1 billion in profits with employees.
• Completed performance management reviews for 96 percent of employees.
• Completed 520,660 volunteer hours and gave $38 million to community organizations.

Governance Achievements

• Returned $3.1 billion to shareholders.
• Maintained a strong safety record, exceeding OSHA standards.
• Achieved second overall in the JD Power North American Airline Satisfaction Study.

Climate Goals & Targets

Environmental Challenges

• High fuel costs
• Supply chain disruptions
• Increased non-hazardous waste due to expanded operations and construction projects
• Challenges in measuring in-flight recycling diversion rates
• International flight regulations limiting in-flight recycling
• Climate change risks including potential additional regulation and taxation

Mitigation Strategies

• Replacing older aircraft with newer, more fuel-efficient models
• Implementing fuel-saving procedures
• Purchasing carbon offsets
• Investing in facility upgrades to improve energy efficiency
• Developing alternative sourcing strategies
• Working with partners to upcycle materials
• Engaging with ICAO and IATA on emissions reduction goals

Supply Chain Management

Supplier Audits: 73 key suppliers participating in Supplier Performance Management program (2016)

Responsible Procurement

• Supplier Code of Conduct
• Supplier Sustainability Guidelines
• ESG guidelines and protocols during assessments

Climate-Related Risks & Opportunities

Physical Risks

• Extreme weather

Transition Risks

• Regulatory changes
• Market shifts

Opportunities

• Development of energy-efficient products

Reporting Standards

Frameworks Used: GRI G4

Third-party Assurance: SCS Global Services

Awards & Recognition

• FORTUNE World’s Most Admired Companies
• FORTUNE 50 Best Companies for Diversity
• FORTUNE America’s Most Desired Employers
• NEWSWEEK Greenest Companies in the World
• FORTUNE 100 Best Companies to Work For
• EQUITREND Full Service Airline Brand of the Year
• HUMAN RIGHTS CAMPAIGN Best Place to Work for LGBT Equality
• BUSINESS TRAVEL NEWS Annual Airline Survey #1 Airline
• GLASS DOOR & DISABILITY EQUALITY INDEX 2016 Best Place to Work
• COMPANIES THAT CARE 2016 Honor Roll
• FORTUNE Top 10 Best Companies for African-Americans
• DOW JONES SUSTAINABILITY INDEX North America Index 2016

Environmental Metrics

ESG Focus Areas

• Talent & Culture
• Safety
• Customer Satisfaction
• Environmental Stewardship
• Community

Environmental Achievements

• Reduced absolute emissions by 13.3 percent since 2005
• Achieved carbon-neutral growth for five consecutive years
• Voluntarily purchased and retired nearly 2.5 million offsets in 2017
• Improved fuel efficiency by 2.3 percent from 2016 to 2017

Social Achievements

• Achieved 87 percent employee satisfaction
• Reduced global employee injury rate
• Provided more than $4 million in Red Cross relief efforts
• Drove diversity and inclusion through training programs and CEO Action for Diversity & Inclusion
• Launched Delta’s flagship onboard experience with the A350 and announced the addition of the Airbus A220-100

Governance Achievements

• Received FAA approval of the airline's enterprisewide Safety Management System
• Executive compensation linked to ESG factors including fuel savings initiatives
• Achieved complete pay parity for men and women in administrative and front-line jobs

Climate Goals & Targets

Environmental Challenges

• Annual variability of spills due to growth in operational events and variations in fueling, fleet type, deicing events, and maintenance activities
• Increase in hazardous waste generation due to expanded maintenance operations and improved service offerings
• Challenges in capturing and reporting progress on in-flight recycling due to materials handling and infrastructure issues and international flight regulations
• Lack of regulation in health and training screening for service and support animals

Mitigation Strategies

• Improved tools to determine root causes and solutions for incidents (TapRooT and HFACS)
• Launched RiskNet to maintain safety risk assessments
• Completed several Safety Workouts to generate solutions for safety issues
• Established athletic trainers at multiple locations to address pain or discomfort before it becomes a serious problem
• Implemented improved tools to determine root causes and solutions, including the TapRooT and Human Factors Analysis and Classification System (HFACS) investigation tools.
• Implemented a new Service Animal Support Desk to verify required documentation and confirm reservations before arrival at the airport
• Proactively purchased PED overheat containment kits to limit risks posed by lithium-ion battery fires

Supply Chain Management

Supplier Audits: 100% of key suppliers assessed using Supplier Code of Conduct and Supplier Sustainability Guidelines; 66 key suppliers participated in Supplier Performance Management program

Responsible Procurement

• Supplier Code of Conduct
• Supplier Sustainability Guidelines
• Supplier Performance Management program

Climate-Related Risks & Opportunities

Physical Risks

• Weather risks to airports, passenger safety, turbulence, and irregular operations

Transition Risks

• EU ETS, CORSIA, and other potential environmental and emissions reduction schemes

Opportunities

• Fuel efficiency improvements, alternative fuels

Reporting Standards

Frameworks Used: GRI Standards (Core application level)

Third-party Assurance: SCS Global Services (carbon emissions verification)

Awards & Recognition

• J.D. Power Contact Center Certification (four years in a row)
• OAG Punctuality League 2017 Most On-Time Airline
• U.S. News Best Travel Rewards Business Airline of the Year
• American Red Cross Biomedical Partnership Award

Environmental Metrics

ESG Focus Areas

• Safety
• People
• Environment
• Climate Lobbying
• Community
• Governance

Environmental Achievements

• Reduced onboard single-use plastic consumption by approximately 4.9 million pounds per year.
• Electrified 25% of eligible core ground equipment fleet.
• Improved carbon emissions intensity by 0.56% compared to 2019 on a revenue ton kilometer basis and by 12.7% from 2021 to 2022.
• Saved over 10 million gallons of fuel through enhanced winglet installations, weight reduction, and flight optimization.

Social Achievements

• Paid $563 million in profit-sharing checks to employees.
• Launched a financial education and literacy program with incentives.
• Increased the percentage of Black officers and director-level employees to 10.5% from 5.8% in 2020.
• Increased the percentage of women in Vice President and above roles from 30.0% to 34.3% from 2021 to 2022.
• Increased diverse suppliers within the supply chain network by 24% to 1,400 suppliers.

Governance Achievements

• Appointed Greg Creed and Leslie Hale to the Board of Directors.
• Updated Board Committee Charters to clarify ESG oversight.

Climate Goals & Targets

Environmental Challenges

• Supply chain disruptions due to extreme weather events.
• Lack of sufficient and cost-effective sustainable aviation fuel (SAF).
• Climate-related risks such as extreme weather and rising sea levels impacting airport infrastructure (particularly LGA).

Mitigation Strategies

• Investing $1 billion through 2030 in decarbonization efforts.
• Establishing offtake agreements for 200 million gallons of SAF annually by 2030.
• Working with airport authorities to mitigate flooding and sea level rise risks.
• Implementing operational improvements to reduce fuel consumption (Carbon Council initiatives).
• Diversifying fuel supply sources.

Supply Chain Management

Supplier Audits: Over 50% of top 200 suppliers integrated into EcoVadis ESG ratings platform.

Responsible Procurement

• Supplier Code of Conduct
• EcoVadis assessment

Climate-Related Risks & Opportunities

Physical Risks

• Flooding
• Extreme weather events
• Rising sea levels

Transition Risks

• Carbon pricing
• SAF mandates
• Regulatory changes
• Market shifts
• Technological challenges
• Reputational risks

Opportunities

• Fleet renewal
• SAF adoption
• Operational improvements
• Technological innovation

Reporting Standards

Frameworks Used: SASB, TCFD

Third-party Assurance: Internat Energy Solutions Canada

Sustainable Products & Innovation

• Bamboo cutlery
• Biodegradable dishware
• Recycled polyester bedding
• Sustainable amenity kits

Awards & Recognition

• Fortune World’s Most Admired Airline
• Wall Street Journal's Most Reliable Airline
• Civic 50 honoree
• American Red Cross's #1 corporate blood drive sponsor

Environmental Metrics

ESG Focus Areas

• Customer Safety and Satisfaction
• Employee Wellness and Safety
• Carbon Dioxide and GHG Emissions
• Climate Change
• Ethical Business Conduct
• Diversity, Equity and Inclusion
• Air Quality
• Waste Management
• Responsible Partners and Products
• Ecological Impacts
• Community Engagement

Environmental Achievements

• 21M gallons of cumulative annual fuel savings compared to 2019 through initiatives like enhanced routing for selected flights and reductions to catering service weight and potable water on board
• 3.5M gallons of sustainable aviation fuel (SAF) delivered, more than double the amount in 2022
• 31% of our critical ground service equipment (GSE) fleet is electrified, thanks to our deployment of 1,647 new electric units since 2020
• 3.2% Reduction in our jet fuel-related GHG emissions per revenue ton kilometer in 2023 (relative to our 2019 baseline)

Social Achievements

• Industry-leading profit sharing of $1.4B paid to employees from 2023 profits
• Launched the Delta Emergency Savings Program, contributing up to $1,000 to eligible employees who complete financial coaching, education and savings requirements
• Increased starting rate to at least $19 per hour for domestic roles
• 82% of all job openings filled externally in 2023 did not require a college degree
• 35% of corporate and management openings in 2023 were filled with talent in frontline roles (exceeding our long-term goal of 25%)
• 50% of the top 600 leaders at Delta (officers and directors) were women or racially/ethnically diverse
• Provided $60M in charitable giving, exceeding our goal to contribute at least 1% of the company’s profits to communities worldwide
• Raised $18M by Delta employees and customers for major fundraisers in 2023

Governance Achievements

• 58% of Board members are diverse by race, gender and/or ethnicity
• Best-in-class governance practices reflected in our Board structure and allocation of oversight responsibilities among Board committees on issues including safety, cybersecurity, environmental sustainability and enterprise risk management
• Maintain strong shareholder rights and engagement practices

Climate Goals & Targets

Environmental Challenges

• Addressing barriers to increase the availability and affordability of SAF
• Understanding and reducing environmental impacts associated with the goods and services we purchase to run our business
• Climate-related physical risks (extreme weather, flooding, sea-level rise)
• Climate-related transition risks (uncertainty of future supply of fossil jet fuel, uncertainty of future SAF availability and cost-competitiveness, policy/legal risks associated with carbon pricing, policies and regulations to mitigate climate change, behavioral changes and development of alternative transportation modes, lack of technology advancements)

Mitigation Strategies

• Creating demand signals to attract capital, advocate for incentives and ensure support of all ecosystem stakeholders required to scale SAF
• Creating transparency and accountability in our supply chain
• Implementing operational initiatives that reduce fuel consumption and lower emissions intensity (enhanced routing, weight reduction, cutting-edge operational processes and fleet enhancements)
• Transitioning to electrified ground support equipment (eGSE)
• Working with airport partners to purchase and install ground power units (GPUs) and preconditioned air (PCA) units
• Engaging with our industry, supply chain, investors, policymakers and other stakeholders to help support technological development and scale the SAF market
• Making forward supply commitments, forming coalitions such as the Minnesota SAF Hub and advocating for supportive policies
• Continuously monitoring emerging policies and regulations to understand potential risks and opportunities and prepare our business accordingly
• Engaging proactively with policymakers and regulators through both direct lobbying and involvement in industry trade associations
• Focusing on early-stage technology development to help commercialize new innovations to power the future of flight

Supply Chain Management

Supplier Audits: 496 suppliers representing 52% of our supply chain by spend (EcoVadis)

Responsible Procurement

• Supplier Code of Conduct
• Supplier Diversity Playbook
• EcoVadis sustainability assessment

Climate-Related Risks & Opportunities

Physical Risks

• extreme weather events
• acute flooding
• increased temperature (extreme heat)
• sea-level rise

Transition Risks

• uncertainty of future supply of fossil jet fuel
• uncertainty of future SAF availability and cost-competitiveness
• policy/legal risks associated with carbon pricing and other regulatory requirements that increase operating costs
• policies and regulations to mitigate climate change
• behavioral changes and development of alternative transportation modes lead to reduced demand in air travel
• lack of technology advancements to meet the need for revolutionary fleet

Opportunities

• development of energy-efficient products
• transition to SAF
• fleet renewal

Reporting Standards

Frameworks Used: SASB, TCFD

Third-party Assurance: Dillon Consulting Limited

UN Sustainable Development Goals

• Goal 7 (Affordable and Clean Energy)
• Goal 13 (Climate Action)

Initiatives to transition to a more fuel-efficient fleet, increase the use of sustainable aviation fuel (SAF), and reduce fuel use and emissions; support for UN Sustainable Development Goals

Sustainable Products & Innovation

• paper cups
• bamboo cutlery
• biodegradable dishware

Awards & Recognition

• Fortune World’s Most Admired Companies (ranked 11)
• TIME World’s Best Companies (ranked 12)
• Air Transport World Airline of the Year
• Business Travel News #1 Airline (13th year in a row)
• The Civic 50 (ranked #1 in Integration dimension)
• Airline Passenger Experience 2024 Innovation Award