Climate Change Data

Environmental Metrics

ESG Focus Areas

• Corporate Governance
• Talent Management
• Social Responsibility (CSR)
• Environment

Environmental Achievements

• Initiatives to monitor and reduce energy consumption by incorporating energy-efficient building designs, implementing automated energy management solutions, reducing server rack space, using Lithium-ion batteries in UPS devices, and using ozone-friendly refrigerants for cooling.

Social Achievements

• Hired 106 employees (79 male, 27 female), with an annual attrition rate of 12%.
• Provided parental leave to 7 employees (5 female, 2 male), all of whom returned to work.
• Implemented a robust training program, although some were deferred due to the pandemic.

Governance Achievements

• Adjudged as the “Best Governed Company” in the (‘Emerging’ category, unlisted segment) at the 19th ICSI National Awards for Corporate Governance in January 2020.
• Established a Risk Management Committee.
• Implemented a Whistle-blower Policy and an Internal Complaints Committee (ICC) for sexual harassment.

Climate Goals & Targets

Environmental Challenges

• Pandemic-related challenges impacting training programs and business travel, leading to reduced data on Scope 3 emissions.
• General risks and opportunities related to climate change, though not directly linked to the company's operations.

Mitigation Strategies

• Implemented work-from-home policies and remote collaboration tools.
• Established a Risk Management Committee to address various operational risks, including cyber risks and data security.

Supply Chain Management

Climate-Related Risks & Opportunities

Reporting Standards

Frameworks Used: National Voluntary Guidelines on Social, Environmental and Economic Responsibilities of Business (NVG-SEE), Ten principles of the United Nations Global Compact (UNGC), Global Reporting Initiative (GRI)

Certifications: ISO 9001:2015, ISO/IEC 27001:2013

Awards & Recognition

• Best Governed Company (Emerging category)

Environmental Metrics

ESG Focus Areas

• Corporate Governance
• Environmental Footprint
• Talent Management
• Social Responsibility (CSR)
• Data Protection
• Digital Transformation & Innovation

Environmental Achievements

• Prioritized video/tele-conferencing, reducing business trips; switched to a renewable energy provider; implemented energy-saving measures in data centers; reduced total waste generated by over 60%.

Social Achievements

• CSR contributions focused on education, healthcare, and sports for underprivileged sections; provided food, clothes, and oxygen cylinders during COVID-19 crisis; no reportable safety breaches or incidents of injury.

Governance Achievements

• Received an overall ESG-RISK A rating; implemented robust anti-bribery and corruption policies; established a comprehensive company-wide privacy program; maintained effective disclosure controls and procedures.

Climate Goals & Targets

Environmental Challenges

• Reducing carbon footprint from indirect sources (Scope 3 emissions); managing the environmental impact of growing business activities; ensuring data protection in international data transfers; attracting and retaining key talent.

Mitigation Strategies

• Investing in carbon offsets; prioritizing energy efficiency and waste reduction; implementing leading-edge data security programs; developing employee career paths and providing training opportunities.

Supply Chain Management

Supplier Audits: Not disclosed

Responsible Procurement

• Supplier Code of Ethics covering labor, human rights, and environment; expectation of ethical behavior and open communication from suppliers.

Climate-Related Risks & Opportunities

Physical Risks

• Not disclosed

Transition Risks

• Not disclosed

Opportunities

• Not disclosed

Reporting Standards

Frameworks Used: GRI Standards: Core Option, UN Global Compact

Certifications: ISO 9001:2015, ISO/IEC 27001:2013, CMMI Level 5

Third-party Assurance: Paul Shantanu Engineering Pvt. Ltd. (Emissions related disclosures)

UN Sustainable Development Goals

• Goal 1: No Poverty
• Goal 2: Zero Hunger
• Goal 4: Quality Education
• Goal 9: Industry, Innovation and Infrastructure
• Goal 10: Reduced Inequalities

CSR programs focused on education, healthcare, and sports for underprivileged sections; commitment to sustainable business practices.

Sustainable Products & Innovation

• Not disclosed

Awards & Recognition

• ESG-RISK A rating

Environmental Metrics

ESG Focus Areas

• Environment
• People
• Ethics
• Society

Environmental Achievements

• Organized a tree plantation drive in August 2022 to contribute to reforestation efforts, mitigate climate change, and restore biodiversity.
• Leveraged AI and ML to optimize resource utilization and enhance operational efficiency.

Social Achievements

• Launched TruSense, a digital identity and security service.
• Introduced Roubot, a customizable no-code chatbot platform.

Governance Achievements

• Received the 22nd ICSI National Awards for Excellence in Corporate Governance.

Climate Goals & Targets

Environmental Challenges

• Increased total energy consumption in 2022 due to a return to offices and increased business travel after COVID-19 restrictions.
• Difficulties in consolidating global-level data on the ratio of basic salary and remuneration of women to men due to variations in subsidiary policies and local laws.

Mitigation Strategies

• Implementing measures to control electricity consumption (e.g., controlling HVAC temperatures, regular maintenance, energy-efficient lighting).
• Continuing to review and enhance data collection methodologies to improve data consolidation and reporting.

Supply Chain Management

Supplier Audits: Not disclosed

Responsible Procurement

• Supplier Code of Conduct addressing business integrity, labor practices, employee health and safety, diversity and inclusion, and environmental stewardship.

Climate-Related Risks & Opportunities

Physical Risks

• Extreme weather events (e.g., drought, water scarcity, heat waves, power shutoffs) potentially disrupting operations and increasing costs.

Transition Risks

• Regulatory changes, technological innovations, market shifts, lawsuits, reputational risks.

Opportunities

• Increased business opportunities from enterprises' digital adoption journey and the need for innovative technology to measure and manage carbon footprints.

Reporting Standards

Frameworks Used: GRI Standards: Core Option, UN Sustainable Development Goals (SDGs)

Certifications: ISO 27001

Third-party Assurance: Paul Shantanu Engineering Pvt. Ltd. (limited assurance for select indicators)

UN Sustainable Development Goals

• Goal 8: Decent Work and Economic Growth
• Goal 1: No Poverty
• Goal 2: Zero Hunger
• Goal 10: Reduced Inequalities
• Goal 3: Good Health and Well-being
• Goal 4: Quality Education

Route Mobile's initiatives align with these SDGs through various social and environmental programs.

Sustainable Products & Innovation

• TruSense, Roubot

Awards & Recognition

• 22nd ICSI National Awards for Excellence in Corporate Governance
• ET Ascent Awards for Constant Innovation in the CPaaS Segment
• Other awards listed in the report

Environmental Metrics

ESG Focus Areas

• Climate Change
• Diversity & Inclusion
• Corporate Governance
• Social Responsibility
• Supply Chain Sustainability

Environmental Achievements

• Reduced carbon footprint through increased reliance on digital collaboration and reduced business travel.
• Implemented a ban on plastic products in pan-India offices.
• Reused or recycled most e-waste.

Social Achievements

• Allocated over ₹8.46 million to various CSR initiatives, exceeding required spending.
• Implemented comprehensive inclusivity policy prohibiting harassment.
• Provided mandatory diversity, equity, and inclusion training for leaders.

Governance Achievements

• Maintained ISO 27001 Information Security Management Quality Standard certification.
• Implemented a robust whistle-blower policy.
• Complied with UK Bribery Act 2010 and US Foreign Corrupt Practices Act.

Climate Goals & Targets

Environmental Challenges

• Indirect emissions from Scope 3 sources (business travel, employee commuting).
• Data limitations in consolidating global remuneration data for gender pay gap analysis.
• Maintaining a sustainable supply chain with a large supplier portfolio and reputational risks.

Mitigation Strategies

• Promoting sustainable commuting options and limiting business travel.
• Implementing transparent salary structures and training on unconscious bias in compensation decisions.
• Regular monitoring of supplier compliance with code of conduct and environmental/social standards.

Supply Chain Management

Supplier Audits: Regular monitoring of supplier compliance with code of conduct.

Responsible Procurement

• Supplier Code of Conduct recommending compliance with applicable principles.
• Sustainable, long-term collaborations
• Clear and stable procurement policies
• Timely payments
• Sustainable procurement practices
• Equal and fair treatment to every supplier
• Transparent procurement process

Climate-Related Risks & Opportunities

Physical Risks

• Indirect exposure through suppliers (telecom operators).

Transition Risks

• New policy and legal requirements related to energy efficiency and emissions.

Opportunities

• Offering sustainable cloud communication solutions to help customers mitigate climate change.

Reporting Standards

Frameworks Used: GRI Standards: Core option, TCFD

Certifications: ISO 27001

Third-party Assurance: Paul Shantanu Engineering Pvt. Ltd. (limited assurance for select performance indicators)

UN Sustainable Development Goals

• Goal 1: No Poverty
• Goal 2: Zero Hunger
• Goal 3: Good Health and Well-being
• Goal 4: Quality Education
• Goal 9: Industry, Innovation and Infrastructure

CSR initiatives focused on education, healthcare, and poverty reduction; leveraging technology to drive innovation and inclusion.

Sustainable Products & Innovation

• OCEAN (Personalized Omnichannel Customer Experience Suite)
• Roubot (AI-powered chatbot solution)

Awards & Recognition

• Trailblazer CEO award at the Corporate Leadership Awards 2024
• 'Best Mobile Authentication Solution – Platinum Winner' by Juniper Research
• 'Enterprise Martech Vendor of the Year 2023'
• 'Best Governance’ in Mega category at India Family Business Awards 2023
• Bootstrapped Entrepreneurs of the Year 2023
• Future Digital Awards 2023 - Excellence in Telco Innovation by Juniper Research
• 'CEO of the Year' & 'Cloud Innovator of the Year 2023'