Climate Change Data

Greentown Service Group Co. Ltd.

Climate Impact & Sustainability Data (2023)

Reporting Period: 2023

Environmental Metrics

Total Carbon Emissions:589.10 tCO2e/year
Scope 1 Emissions:28.52 tCO2e/year
Scope 2 Emissions:560.58 tCO2e/year
Scope 3 Emissions:Not disclosed
Renewable Energy Share:Not disclosed
Total Energy Consumption:982.96 MWh/year
Water Consumption:46,595.00 m3/year
Waste Generated:Not disclosed
Carbon Intensity:0.03 tons of carbon dioxide equivalent/ revenue of RMB million

ESG Focus Areas

  • Sustainability management
  • Employee benefits and compensation package
  • Employment management and labour standards
  • Training and development
  • Occupational health and safety
  • High-Quality customer services
  • Information security and privacy protection
  • Customer health and safety
  • Intelligent property
  • Anti-corruption
  • Climate change
  • Community development and charity activities

Environmental Achievements

  • Implemented rainwater reuse or water reuse systems in 216 projects
  • Implemented solar power systems and solar water heating systems in 42 projects
  • 5 projects obtained green building certification and 7 awards

Social Achievements

  • Successfully concluded services for the Hangzhou Asian Games, supporting over 3,000 employees
  • China FG’s owner satisfaction survey score of 89, a 4-point increase from the previous year
  • 100% response rate to 27,565 valid customer complaints
  • Launched “Sunny Action”, “Breeze Action”, “Golden Action”, and “Overwintering Action” for seasonal environmental improvements
  • Launched the “Dolphin Program” and “Wooden Lotus Project” for children's safety education, reaching over 60,000 children
  • Recruited 1,946 volunteer leads to conduct 3,527 patrols of swimming pools
  • Helped about 100 farmer households sell agricultural products, increasing their per capita income by more than RMB2,000
  • Created employment opportunities in Sichuan Province, helping 54 people get employed and providing 900 working hours of temporary labor, increasing per capita income by more than RMB4,000

Governance Achievements

  • Established a robust ESG governance system led by the Board
  • Implemented various control measures to promote centralized management of corporate risk
  • Established a comprehensive and efficient reporting system integrating the Chairman Mailbox with the customer service hotline
  • Conducted anti-corruption training for all employees (61,288 person times)
  • Completed 139 projects through patrol inspections to identify and rectify deficiencies
  • Implemented the “Management System for the Protection of Trade Secrets”
  • Upgraded data security protection and developed a data security structure with well-defined responsibilities

Climate Goals & Targets

Long-term Goals:
  • Not disclosed
Medium-term Goals:
  • Regard satisfaction as a driver for product optimization and upgrade
Short-term Goals:
  • Improve insightfulness of customer satisfaction surveys
  • Focus on qualification rate of satisfaction surveys at the city level

Environmental Challenges

  • Complex and challenging property management for the Asian Games Village
  • Frequent SOS alarm activations during the Asian Para Games
  • Potential risks from climate change (extreme weather, policy changes, market shifts)
  • Maintaining high service quality while managing a large number of projects and customers
Mitigation Strategies
  • Developed a risk prevention and emergency plan for the Asian Games
  • Established a professional emergency support team and a multi-party collaboration mechanism
  • Implemented a TCFD-aligned approach to address climate-related risks
  • Regularly conducted customer satisfaction surveys and implemented improvements based on feedback
  • Implemented seasonal initiatives to improve the environment and address potential risks from extreme weather

Supply Chain Management

Supplier Audits: Not disclosed

Responsible Procurement
  • Supplier Code of Conduct
  • Supplier exclusion guidelines
  • Green Pact

Climate-Related Risks & Opportunities

Physical Risks
  • Typhoons
  • Rainstorms
  • High temperatures
  • Extreme weather events
Transition Risks
  • Policy and legal risks
  • Technology risks
  • Market risks
  • Reputation risks
Opportunities
  • Development of energy-efficient products and services
  • Providing professional consultation to property developers on disaster resilience

Reporting Standards

Frameworks Used: GRI Standards, CASS-ESG 5.0, UN Sustainable Development Goals (SDGs), TCFD, IFRS S1, IFRS S2

Certifications: GB/T24001-2016/ ISO14001: 2004, GB/T 23331-2009/ ISO50001: 2018, GB/T45001-2020/ ISO45001: 2018, ISO9001

Third-party Assurance: Not disclosed

UN Sustainable Development Goals

  • Goal 4
  • Goal 5
  • Goal 7
  • Goal 8
  • Goal 10
  • Goal 13
  • Goal 16
  • Goal 17

Various initiatives contribute to these goals through community engagement, employee wellbeing, environmental protection, sustainable practices, and ethical governance

Sustainable Products & Innovation

  • Energy management platform
  • Green building designs and practices

Awards & Recognition

  • Top 100 High-quality Service Property Management Companies in China
  • Top 10 Property Management Companies in China
  • Top 10 Companies of China in IFM-Facility Management
  • Top 100 Brand Property Influential Management Companies in China
  • Leading Property Service Quality Companies in China
  • Independent Operative Leading Companies of China in Property Service
  • Leading Companies of China in Residential Property Service
  • Best Strategic Partnership Award for School-Business Co-operation