Credit Bureau Asia Limited
Climate Impact & Sustainability Data (2021, 2022, 2023)
Reporting Period: 2021
Environmental Metrics
ESG Focus Areas
- Economic Performance
- Employment
- Training and Education
- Community Engagement
- Protection of Confidential Information
- Compliance with Laws and Regulations
Social Achievements
- Zero Complaint from Whistle Blowing channel
- Participation in CSR activities
- Zero Breach of Confidential Information and Data
- Zero Breach of Laws and Regulations
- Collaboration with Credit Counselling Singapore to raise awareness of debt management and financial literacy
- Launched "CBS Cares", a community project supporting primary school students and single-parent families
Governance Achievements
- Established a whistle-blower policy
- Implemented HR practices promoting diversity and equal opportunity in hiring
Climate Goals & Targets
Short-term Goals:
- Keep turnover below 30%
- Maintain at least an average of 3.80 hours of training per employee
- Maintain zero breach of customer privacy or leak or loss of customer data
- Maintain zero breach of the relevant laws and regulations
- Participate in one significant CSR event
Environmental Challenges
- Maintaining data security and protection against hacking attempts
- Ensuring compliance with evolving laws and regulations across different jurisdictions
- Managing employee turnover
Mitigation Strategies
- Regular review of IT security network, processes, and procedures
- Continuous update and internal audit of IT risk management and data security policies
- Regular external audits of internal control procedures
- Implementing HR practices to attract and retain talent
- Setting targets for employee turnover reduction
Supply Chain Management
Climate-Related Risks & Opportunities
Reporting Standards
Frameworks Used: GRI Standards “Core” option
Reporting Period: 2022
Environmental Metrics
Total Carbon Emissions:Not disclosed
Scope 1 Emissions:Not disclosed
Scope 2 Emissions:Not disclosed
Scope 3 Emissions:Not disclosed
Renewable Energy Share:Not disclosed
Total Energy Consumption:Not disclosed
Water Consumption:Not disclosed
Waste Generated:Not disclosed
Carbon Intensity:Not disclosed
ESG Focus Areas
- Economic Performance
- Employment
- Training and Education
- Community Engagement
- Protection of Confidential Information
- Compliance with Laws and Regulations
Social Achievements
- Zero Complaint from Whistle Blowing channel
- Participation in CSR activities
- Zero Breach of Confidential Information and Data
- Zero Breach of Laws and Regulations
Governance Achievements
- Implemented a whistle blower policy
- Adopted corporate governance principles and practices in line with the Code of Corporate Governance 2018 issued by the Monetary Authority of Singapore
Climate Goals & Targets
Long-term Goals:
- Not disclosed
Medium-term Goals:
- Maintain at least an average of 3.80 hours of training per employee
Short-term Goals:
- Keep turnover below 30% for FY2023
Environmental Challenges
- Missed target of keeping employee turnover below 30%
Mitigation Strategies
- Will maintain target of keeping turnover below 30% for FY2023 and longer term
Supply Chain Management
Supplier Audits: Not disclosed
Climate-Related Risks & Opportunities
Reporting Standards
Frameworks Used: GRI Standards “Core” option
Third-party Assurance: KPMG Services Pte Ltd (outsourced internal auditor)
Reporting Period: 2023
Environmental Metrics
Total Carbon Emissions:145.5 tCO2e/year (Scope 2)
Scope 2 Emissions:145.5 tCO2e/year
Total Energy Consumption:313910 kWh/year
Carbon Intensity:2.69 tCO2e/S$M revenue
ESG Focus Areas
- Economic Performance
- Employment
- Training and Education
- Community Engagement
- Protection of Confidential Information
- Compliance with Laws and Regulations
Social Achievements
- Collaborated with Credit Association Singapore to support Cerebral Palsy Alliance of Singapore (CPAS), running a carnival for CPAS clients and caregivers.
- Organized an overseas CSR trip to Ho Chi Minh for selected staff to interact with disadvantaged children at Thao Dan Children Social Protection Center and made a donation to the Center.
- Improved employee turnover rate from 35% in FY2022 to 33% in FY2023.
Governance Achievements
- Zero breach of confidential information and data.
- Zero breach of laws and regulations.
- Zero complaints from the whistle-blowing channel.
Climate Goals & Targets
Short-term Goals:
- Maintain Scope 2 GHG emissions below 150 tCO2e/year
- Keep employee turnover below 30%
Environmental Challenges
- FY2023 turnover rate of 33% slightly above the target of below 30%, mainly attributed to higher attrition of new hires from Malaysia operations.
Mitigation Strategies
- Maintaining the target of keeping turnover below 30% for FY2024 and longer term.
Supply Chain Management
Climate-Related Risks & Opportunities
Reporting Standards
Frameworks Used: GRI Standards
Third-party Assurance: KPMG Services Pte Ltd (outsourced internal auditor)