Climate Change Data

Environmental Metrics

ESG Focus Areas

• Sustainability/ESG
• Employee engagement
• Environmental footprint
• Diversity, equity and inclusion

Environmental Achievements

• Provided all customer-facing IT operations in a centralized infrastructure concept hosted in several energy-efficient data centres powered by green renewable hydro-powered energy
• Limited paper consumption through the introduction of web- and mobile-based solutions for customers for viewing of pay slips and reports, thus reducing paper printing
• Implemented printer systems where documents are not printed unless the user logs in to pick up the printed document
• Developed an app (launched in early 2022) as part of People-Hub, to help track and visualize CO2 footprint from commuting and business travel

Social Achievements

• Employee engagement continues to be at an all-time high
• Women are well represented in all the Group’s companies and units, comprising 60% of the workforce
• No incidents of injury or accidents in the workplace were reported during 2021
• Absence due to sick leave averaged 2.7%

Governance Achievements

• Zalaris complies with the Norwegian Code of Practice for Corporate Governance
• Established a group function reporting to the CEO, responsible for Sustainability/ESG in Zalaris
• Created our first analytics and reporting solution for internal use that we will start marketing to customers in 2022

Climate Goals & Targets

Environmental Challenges

• Negative impacts from the full-year effect of Covid-19, which resulted in lower transaction volumes (e.g. travel controls) and less change orders and project revenue from existing customers within Managed Services, as well as less new business generation within Professional Services
• A large share of the revenues come from a relatively low number of major customers
• Increasing exposure to cyber security-related risks

Mitigation Strategies

• Established numerous countermeasures both of a technical and organizational nature, including a dedicated Cyber Security Operations Centre (CSOC)
• Consolidation of ba.se service and consulting GmbH from August 2021
• Continuously monitoring the situation and maintaining business continuity plans

Supply Chain Management

Climate-Related Risks & Opportunities

Sustainable Products & Innovation

• PeopleHub app to track and visualize CO2 footprint
• Analytics and reporting solution for internal use (to be marketed to customers in 2022)

Environmental Metrics

ESG Focus Areas

• Climate Action
• Gender Equality
• Industry, Innovation, and Infrastructure
• Responsible Consumption and Production
• Good Health and Well-being
• Partnerships for the Goals

Environmental Achievements

• Committed to Net Zero by 2040, with targets for 100% renewable Scope 2 power in 2025 and a 40% reduction in business travel emissions by 2030.
• Launched three ESG-related products: My Carbon Footprint, CO2 calculation feature in PeopleHub, and a dashboard for ESG reporting.

Social Achievements

• Achieved 60% female representation in the workforce.
• No workplace injuries or accidents reported in 2022.
• Provided an average of 36 hours of training per employee.

Governance Achievements

• Became a member of the UN Global Compact.
• Achieved EcoVadis Silver Status.
• Implemented a Code of Conduct and a whistleblowing channel.

Climate Goals & Targets

Environmental Challenges

• Difficulty in obtaining data on power consumption from data center suppliers.
• Travel emissions being a significant contributor to the carbon footprint.
• Ongoing work to fully engage all stakeholders in sustainability initiatives.

Mitigation Strategies

• Working towards 100% renewable Scope 2 power by 2025 and reducing business travel emissions by 40% by 2030.
• Developing tools to automate CO2 footprint calculations and improve data collection.
• Continuous stakeholder engagement and improvement of material topic identification.

Supply Chain Management

Responsible Procurement

• Established principles for supplier conduct

Climate-Related Risks & Opportunities

Physical Risks

• Flooding, heat waves, and wind

Reporting Standards

Frameworks Used: GRI

Third-party Assurance: EY (No sustainability report assurance for 2022)

UN Sustainable Development Goals

• Goal 3
• Goal 5
• Goal 9
• Goal 12
• Goal 13
• Goal 17

Zalaris supports all 17 SDGs, with a focus on the listed goals through various initiatives and partnerships.

Sustainable Products & Innovation

• My Carbon Footprint
• CO2 tracker in Travel & Expense Solution
• ESG reporting dashboard

Awards & Recognition

• EcoVadis Silver Status

Environmental Metrics

ESG Focus Areas

• Climate Change
• Gender Equality
• Industry, Innovation, and Infrastructure
• Responsible Consumption and Production
• Human Rights
• Governance

Environmental Achievements

• 50% progress towards using 100% renewable energy for offices by 2025
• Aiming for a 40% reduction in business travel emissions by 2030
• Development of ESG solutions for clients to track and lower environmental impact (My Carbon Footprint, CO2 calculation feature in PeopleHub, Reporting Dashboard)

Social Achievements

• Increased workforce to 1379 employees in ten countries (from 1036 in 2022), with women making up 54% of the workforce.
• Average training hours per employee: 38 hours
• No documented workplace accidents or injuries in 2023
• Initiatives to support employee well-being (flexible working hours, health insurance, wellness programs)

Governance Achievements

• Implementation of a Code of Conduct
• Establishment of a whistleblowing channel
• Commitment to combating modern slavery
• Board of directors composed of 40% women

Climate Goals & Targets

Environmental Challenges

• High carbon emissions from business travel (increased by 58% in 2023 compared to 2022)
• Challenges in consistently comparing CO2 emissions from electricity generation across different locations due to varying factors
• Data center emissions (Scope 3) requiring further data acquisition

Mitigation Strategies

• Promoting online meetings to reduce business travel frequency
• Transitioning to renewable energy sources for offices (aiming for 100% by 2025)
• Working with data center operators to improve their alignment with EU Taxonomy criteria
• Implementing 100% recycling policy for office equipment by 2030

Supply Chain Management

Responsible Procurement

• Principles for supplier conduct
• Due diligence in supplier selection

Climate-Related Risks & Opportunities

Physical Risks

• Heat, wind, and deluge

Reporting Standards

Frameworks Used: GRI

Certifications: ISO 9001:2015, ISO/IEC 27001

UN Sustainable Development Goals

• Goal 3
• Goal 5
• Goal 9
• Goal 12
• Goal 13
• Goal 17

Zalaris supports these SDGs through various initiatives related to employee well-being, gender equality, digitalization, responsible consumption and production, climate action, and partnerships.

Sustainable Products & Innovation

• My Carbon Footprint
• CO2 calculation feature in PeopleHub
• Reporting Dashboard