Climate Change Data

Environmental Metrics

ESG Focus Areas

• Not disclosed

Environmental Achievements

• Not disclosed

Social Achievements

• Awarded ‘India’s Most Ethical Company in Visa Outsourcing’
• Awarded ‘Best Workplace Practices’ in Singapore

Governance Achievements

• Listed on NSE and BSE
• Strong corporate governance standards
• All BLS offices worldwide are audited through the network of HLB International UK

Climate Goals & Targets

Environmental Challenges

• Not disclosed

Mitigation Strategies

• Not disclosed

Supply Chain Management

Supplier Audits: Not disclosed

Responsible Procurement

• Not disclosed

Climate-Related Risks & Opportunities

Physical Risks

• Not disclosed

Transition Risks

• Not disclosed

Opportunities

• Not disclosed

Reporting Standards

Frameworks Used: Null

Certifications: ISO 9001, ISO 23026, ISO 27001, ISO 14001, ISO 18001 and ISO 26000

Third-party Assurance: HLB International UK

UN Sustainable Development Goals

• Not disclosed

Not disclosed

Sustainable Products & Innovation

• Not disclosed

Awards & Recognition

• Best Visa Service Provider Award 2017 (New Delhi, Dubai)
• Recognised by Today’s Traveller Award
• Recognised by The Middle East Travel and Tourism Leadership Awards 2017
• Recognised by Gulf Cooperation Council Africa Leadership Excellence
• Most Ethical Company in Visa Outsourcing Award 2017
• Best Workplace Practices Award 2017

Environmental Metrics

ESG Focus Areas

• Women empowerment through education
• Financial inclusion

Social Achievements

• Partnered with Sum Drishti Education Society to increase financial literacy among women
• Imparted trainings to women to enhance their education, skills and talent

Governance Achievements

• Improved credit rating to A/Stable by CRISIL

Climate Goals & Targets

Environmental Challenges

• Pandemic impact on visa processing services in 2020
• Geopolitical risks
• Currency volatility

Mitigation Strategies

• Diversification into digital services
• Broad-based business revenue mix and diversification across geographies and business verticals
• Currency hedging policy

Supply Chain Management

Responsible Procurement

• Code of Conduct for Business Partners

Climate-Related Risks & Opportunities

Awards & Recognition

• ET Global Indian Leaders 2022-23 award to Mr. Shikhar Aggarwal

Environmental Metrics

ESG Focus Areas

• Sustainable Economic Growth
• Empowering Colleagues
• Protecting the Environment
• Supporting Communities

Environmental Achievements

• 25% reduction in combined Scope 1 and Scope 2 emissions compared to 2021 baseline
• 25% of electricity consumption from renewable energy sources in 2023-2024
• 3005 kgs of IT waste recycled globally in 2023-2024
• 85000 trees planted in 2023-2024
• 20% reduction in packaging material consumption

Social Achievements

• 17% increase in investment in CSR activities, with emphasis on women’s empowerment
• Implemented over 150 initiatives benefiting more than 15,000 individuals globally
• 95% customer satisfaction rate (3% improvement from previous year)
• 96% Client Government Satisfaction rate (2% increase from previous year)
• Women constitute 54% of the workforce

Governance Achievements

• ISO 14001:2015 for Environmental Management
• ISO 27001:2013 for Information Security
• ISO 9001:2015 for Quality Management
• CMMI DEV ML5 V2.0 & SVC ML5 V2.0
• 100% compliance with Anti-Bribery & Corruption Procedure

Climate Goals & Targets

Environmental Challenges

• Scope 3 emissions increased due to post-pandemic revival of global operations
• Currency volatility impacting revenue, profitability, and collections
• High employee attrition
• Increasing competition in the visa processing industry
• Regulatory risks in various countries

Mitigation Strategies

• Identifying key areas for reductions in Scope 3 emissions
• Currency hedging policy
• Reward and recognition program, exit interviews, regular training, ESOP
• Maintaining global presence and excellent services
• Ensuring compliance with local laws through Finance and Legal teams and external advisors

Supply Chain Management

Supplier Audits: 100% coverage

Responsible Procurement

• Supplier Code of Conduct integrating ESG, HSE, labor rights, and compliance standards
• Green Purchasing Policy (GPP)
• Local sourcing (85% of procurement spend)

Climate-Related Risks & Opportunities

Physical Risks

• Extreme weather events

Transition Risks

• Regulatory changes

Opportunities

• Development of energy-efficient products

Reporting Standards

Frameworks Used: GRI Standards, UN Sustainable Development Goals, UN Global Compact, SASB guidelines for the Professional and Commercial Services Sector, GHG Protocol Corporate Standard

Certifications: ISO 14001:2015, ISO 27001:2013, ISO 9001:2015, CMMI DEV ML5 V2.0 & SVC ML5 V2.0, ISO 50001:2018, ISO/IEC 45001:2018, ISO 23026:2023-2024, ISO/IEC 28000:2022, ISO 31000:2018, ISO 27701:2019, ISO 22301:2019, ISO 37001:2016

Third-party Assurance: Not disclosed

UN Sustainable Development Goals

• SDG 4
• SDG 5
• SDG 8
• SDG 13

Not disclosed

Sustainable Products & Innovation

• Not disclosed

Awards & Recognition

• BRICS-CCI ANNUAL RECOGNITION AWARDS 2024
• BEST SERVICE AWARD (U-TOUR WORLD, CHINA) 2023-24
• TIMES 40 UNDER 40 AWARDS 2023
• NEXBRAND’S BRAND VISION SUMMIT 2022
• ELITE 100 BY DALAL STREET INVESTMENT JOURNAL (2021)
• FORTUNE INDIA’S ‘THE NEXT 500 COMPANIES’ LIST 2020
• INDIA’S MOST TRUSTED COMPANIES 2019
• BEST OPERATIONAL PROCESS IN VISA OUTSOURCING AWARD 2019 (MUMBAI)
• TIMES NETWORK NATIONAL AWARDS FOR MARKETING EXCELLENCE IN TRAVEL & TOURISM
• YOUNG ACHIEVER AWARD OF THE YEAR (TIMES NETWORK)