Arqiva

Climate Impact & Sustainability Data (2018, 2022)

Reporting Period: 2018

Environmental Metrics

ESG Focus Areas

Environment
Health and safety
Information security
Employees
Modern Slavery
Taxation
Charitable donations
Community and social activities
Anti-Bribery and Anti-Corruption

Environmental Achievements

Launched a new energy policy to improve energy efficiency by reducing energy consumption, investing in energy-efficient technology, and monitoring carbon emissions.
Operates an environmental management system accredited to ISO 14001 and ISO 50001.
Investigates how emerging technologies can help it and its customers become more environmentally friendly.
Looks for environmentally-friendly ways to dispose of redundant hardware.

Social Achievements

Maintained high levels of service enjoyed by customers.
Improved customer and employee engagement.
Increased employee engagement scores for the fifth consecutive year.
Re-obtained Investors in People Gold award.
Supports the Give as you Earn scheme.
Supports the ‘Connected Communities’ programme for volunteering.
Invests in STEM through intern, apprentice and graduate schemes.
Supports the Armed Forces Covenant and Walking with the Wounded.
Published its first gender pay gap report.

Governance Achievements

Adopted a Code of Conduct for employees incorporating anti-corruption policies and procedures.
Maintains a transparent and constructive working relationship with HM Revenue & Customs and local tax authorities.
Total contribution to UK tax receipts (including business rates and NI) totalled £76.6m.

Climate Goals & Targets

Long-term Goals:

Not disclosed

Medium-term Goals:

Reinforce DTT’s long-term position as the most popular TV platform in the UK.
Establish Arqiva as the predominant UK provider of urban wireless telecom infrastructure.
Maximise DTT multiplex utilisation.
Continue to develop the digital DAB radio as an attractive medium for listeners.
Strengthen Arqiva’s position as the UK’s leading independent telecoms sites provider.
Grow the value of the M2M business.
Grow the Satellite data communications business.

Short-term Goals:

Continue to improve operational efficiency and service excellence within the Satellite and Media business unit.
Complete 700MHz clearance programme by 2020.
Complete Thames Water smart water metering network deployment by end of 2018.

Environmental Challenges

Bad publicity damaging reputation.
Untimely delivery on major projects.
Repeated unexpected service outages.
Security breach on networks.
Major network or equipment failure or obsolescence.
Changes in government plans, policy or priorities.
Developments in alternative broadcast technologies (e.g., internet connected TV).
Challenges in the Satellite and Media market (exiting low margin contracts, pricing pressure, rationalisation of services).
Cyber security threats.
Critical transmission structures or IT infrastructure failure.
Risk of incident causing death or serious injury during site works.
Scale and complexity of major programmes leading to unforeseen delays.

Mitigation Strategies

Careful engagement with customers to manage project milestones.
Continuous measurement of operational KPIs and addressing shortfalls.
Crisis management plan for public relations.
Investment in infrastructure (£150m+ per annum).
Training and rescue skills courses for field employees.
Investment in YouView TV Limited and Freeview Play.
Meeting contractual milestones on major programmes.
Maintaining ISO27001 certification for information security.
Maintaining compliance with OHSA518001 for safety management.
Robust oversight of major programmes.
Competitive annual bonus plan and long-term incentive plan for employees.
Formal retention and succession planning.
Implementation of detection and prevention solutions on networks.
Regular meetings to identify critical issues and ensure timely intervention.
Focus on products essential to MNOs' strategy.

Supply Chain Management

Supplier Audits: 99.4% of suppliers by spend in the last financial year are in the process of, or have completed, requalification process.

Responsible Procurement

Supplier Code of Conduct

Climate-Related Risks & Opportunities

Reporting Standards

Frameworks Used: ISO 31000, ISO 27000 series, ISO/IEC 27005, ISO 14001, ISO 50001, OHSAS 18001, ISO 27001, Cyber Security Essentials

Certifications: ISO 14001, ISO 50001, OHSAS 18001, ISO 27001, Cyber Security Essentials

Awards & Recognition

Investors in People Gold award

Reporting Period: 2022