Climate Change Data

Environmental Metrics

ESG Focus Areas

• Governance
• Environment
• Social

Environmental Achievements

• Planted 40 million+ trees
• Reduced paper waste by 33%, organics by 25%, and overall waste by 41%
• Invested in electrifying equipment in modular solutions businesses to lower carbon footprint
• Successfully diverted most building material through reuse or recycling programs
• Implemented water conservation programs in workforce accommodation business

Social Achievements

• 21st year of Outland Youth Employment Program (OYEP) with 620 graduates
• Engaged with 100+ Indigenous communities
• Manufactured 1600 affordable homes
• Maintained ISO and COR Certifications and became SAFE certified
• Implemented a new diversity and inclusion policy and became an Employer Partner with the Canadian Centre for Diversity and Inclusion (CCDI)

Governance Achievements

• Updated Diversity & Inclusion Policy
• Implemented a new document control process, enhancing our integrated management system
• Introduced new values – Accountability, Diversity, Trust and Partnership
• Successfully maintained ISO 9001:2015, ISO 14001:2015, and ISO 45001:2018 certifications

Climate Goals & Targets

Environmental Challenges

• COVID-19 pandemic
• Management turnover (7% vs target of 5%)
• Overall Total Recordable Injury Rate of 0.96 (below target of 1.00)

Mitigation Strategies

• Implemented bespoke pandemic plans for each area of operation
• Shared pandemic plans with stakeholders; some clients adopted them as models
• Leadership and teams worked to ensure employee and customer health and safety while continuing service
• Implemented new and innovative infection control and prevention measures

Supply Chain Management

Responsible Procurement

• Emphasis on supplier diversity, fair employment, and environmental attributes

Climate-Related Risks & Opportunities

Awards & Recognition

• BOMA Earth Award (Toronto FSCC account)

Environmental Metrics

ESG Focus Areas

• Sustainability

Social Achievements

• Named Canada’s Safest Employer in the Services Sector
• Lee-Anne Lyon-Bartley named one of the 100 Accomplished Black Canadian Women

Climate Goals & Targets

Environmental Challenges

• COVID-19 pandemic and its impact on business restrictions
• Supply chain disruptions
• Hiring and retaining talent
• Project delays in rapid affordable housing (Ontario) and site access delays (British Columbia due to flooding)
• Increased food costs, labor shortages, and strained supply chains in WAFES business unit

Mitigation Strategies

• Investing in resources for the future
• Actively managing human capital resources
• Working closely with municipalities to predict project timing and diversifying customer base in Modular Solutions
• Focusing on managing costs and improving utilization in WAFES

Supply Chain Management

Climate-Related Risks & Opportunities

Awards & Recognition

• Canada’s Safest Employer in the Services Sector

Environmental Metrics

ESG Focus Areas

• Environment
• Social
• Governance

Environmental Achievements

• Planted 37 million trees
• Diverted 1 million+ pounds of construction waste
• Implemented 5+ new energy and waste reduction initiatives
• Reduced energy consumption at client sites (Site A: 1.70%, Site B: 5.46%, Portfolio: 4.06%)
• Reduced water consumption at client sites (Site A: 0.39%, Site B: 2.65%, Portfolio: 1.53%)
• Implemented a condensate recovery system at Site A, recovering 38% of evaporated water
• Repurposed 76 LED light fixtures, reducing energy consumption by 14,385 kWh annually
• Partnered with Ice River Green Bottle Co. for sustainably sourced water, resulting in significant energy, emission, and waste reductions
• Eliminated 24,215 single-use water bottles annually
• Reduced food waste by 140% through a pilot program with Winnow
• Substantial reductions in waste to landfill in Modular Solutions (e.g., 96% reduction in metal waste)

Social Achievements

• Established Equity, Diversity, and Inclusion Employee Resource Group (EDI ERG)
• Progressed key initiatives including combatting hiring bias, Women in Leadership Network, and diversity and inclusion education
• Maintained more than 80 vital business partnerships with Indigenous communities, businesses, and suppliers
• Created 490 suites of affordable housing
• Launched the Women in Leadership Network
• Provided diversity and inclusion education to senior leaders and employees
• Implemented inclusive interview best practices
• Launched a referral program for diverse candidates
• Implemented employee performance feedback process
• Launched internal campaigns (Earth Day, Don’t Walk By Week, Bell Let’s Talk Day)
• Supported employee engagement through webinars and presentations
• Outland Youth Employment Program (OYEP) graduated 130 youth, with 168 high school credits earned and 839 total certifications earned

Governance Achievements

• Expanded the number of COR certified sites
• Successfully obtained re-certification to ISO 9001, 14001, and 45001 standards
• IFM business unit obtained CIMS Green Cleaning Standard certification
• Reduced Total Recordable Incident Rate (TRIR) by 18% from 2021
• Reduced serious and potentially fatal incidents by 52%
• Reduced motor vehicle incidents by 50%

Climate Goals & Targets

Environmental Challenges

• Increased energy consumption at Site A due to COVID protocols
• Market conditions impacting plastic recycling programs
• Driving remains a high health and safety risk

Mitigation Strategies

• Implementing energy reduction projects at Site A (e.g., LED upgrades, controls optimization)
• Seeking alternative diversion programs for plastics in 2023
• Enhancing driver safety program through Drive 4 Safety campaign

Supply Chain Management

Responsible Procurement

• Partnering with sustainable suppliers

Climate-Related Risks & Opportunities

Reporting Standards

Frameworks Used: GRI, UN Sustainable Development Goals (SDGs)

Certifications: ISO 14001, ISO 9001, ISO 45001, COR, CIMS Green Cleaning Standard

Awards & Recognition

• 2022 Safety Innovation of the Year Award (SafeCare BC)
• Leader of the Year (Canadian Occupational Safety)
• Two excellence awards (Canada’s Safest Employer)
• Canadian HR Team of the Year award
• Two Canadian Occupational Safety’s Top Women in Safety
• The Leadership Agency Award for HR Leader of the Year

Environmental Metrics

ESG Focus Areas

• Modern Slavery
• Human Rights
• Supply Chain Ethics

Social Achievements

• Updated Supply Chain Policy Statement and Code of Business Conduct and Ethics to include commitment to eradicate forced and child labor.
• Reached out to main preferred suppliers to request attestation of compliance with modern slavery requirements.
• Plans to implement a process for annual attestations for key suppliers.
• Company-wide communication to employees about the Act and forced/child labor issues.
• Provided training for Supply Chain and Executive Leadership teams on modern slavery.

Governance Achievements

• Regular supply chain working group meetings to assess risks, review policies, and recommend updates.
• Periodic preferred supplier site visits.
• Implementation of a quarterly management attestation process regarding awareness of forced/child labor.

Climate Goals & Targets

Environmental Challenges

• Potential risks of forced and child labor within the supply chain, although assessed as low.

Mitigation Strategies

• Utilizing an online supplier risk management verification system.
• Adding modern slavery attestations to the verification system.
• Periodic review of policies and business practices.
• Whistleblower Hotline.
• Supplier master service agreements with audit rights and compliance clauses.

Supply Chain Management

Supplier Audits: Periodic site visits

Responsible Procurement

• Code of Business Conduct and Ethics
• Supply Chain Policy Statement
• Master service agreements with audit rights and compliance clauses

Climate-Related Risks & Opportunities