United Services Automobile Association (USAA)

Climate Impact & Sustainability Data (2023)

Water Consumption:31 million gallons saved since 2019

Waste Generated:More than 3 million pounds of paper, glass, plastic and other materials recycled

Reduced freshwater consumption by 31% since 2019, saving over 31 million gallons.
More than 50% of all waste in offices sent to recycling facilities.
Largest purchaser of wind power in San Antonio, Texas.
Phoenix campus operates a 1.2-megawatt solar installation that generated 1.9M kilowatt hours in 2023.

Returned almost $1.9 billion to members through distributions, dividends, and bank rebates and rewards.
Launched Face the Fight™ initiative to address the veteran suicide epidemic, committing $50 million and inspiring $34 million in additional commitments.
Supported numerous nonprofits that help individuals gain the skills and tools to improve their financial opportunity.
Provided emergency financial assistance and counseling to 20,000 families through TAPS.
USAA employees logged more than 267,000 volunteer hours and contributed more than $7 million to nonprofits (a total of $13 million with USAA matching) in 2023.

Maintained strong capital and liquidity, enabling the company to withstand economic pressures.
Implemented robust cybersecurity measures, blocking more than 700 million attacks per month and 3,200 phishing websites.
Regularly evaluates the effectiveness of its cybersecurity program through assessments, simulations, and testing.
Complies with applicable data security laws, regulatory guidance, and industry frameworks.

Raised rates in both auto and homeowners’ insurance.
Reduced operating expenses.
Created no-interest loans for members potentially impacted by government shutdowns.
Disciplined expense management.
Proactively mitigated financial risk and actively managed capital and liquidity.