Zendesk, Inc.
Climate Impact & Sustainability Data (2023)
Reporting Period: 2023
Environmental Metrics
Total Carbon Emissions:60,287 tCO2e/year
Scope 1 Emissions:243 tCO2e/year
Scope 2 Emissions:0 tCO2e/year
Scope 3 Emissions:60,287 tCO2e/year
Renewable Energy Share:100% of total energy use
Total Energy Consumption:4,109 MWh/year
ESG Focus Areas
- Environmental Sustainability
- Social Impact
- Governance
Environmental Achievements
- Maintained carbon neutrality for product operations and employee travel
- Achieved 100% renewable energy usage in offices
- Emissions reduction goals validated by the Science-Based Targets initiative
- Recognized as one of America’s Top 10 Climate Leaders by USA Today
- Carbon intensity decreased by 18% from 2020 to 2023
Social Achievements
- Over $2 million given in 2023 by the Zendesk Foundation
- 60 nonprofit organizations receiving Zendesk Foundation grants
- Nearly 700,000 support tickets resolved through Tech for Good program
- Zendesk-certified graduates generated an estimated $1.7 million in new wages
- Agents of Change upskilling initiative helped 175 new agents certified
Governance Achievements
- Updated Code of Conduct
- Refreshed corporate policies (Global Anti-Bribery and Corruption Policy, Whistleblower Policy, Global Trade and Sanctions Policy)
- Refreshed AI governance approach
- Mandatory compliance training modules for all employees
- Proactively published salary ranges for all positions globally
Climate Goals & Targets
Long-term Goals:
- Net zero emissions
Medium-term Goals:
- 68.4% of our suppliers by emissions, covering purchased goods and services, and capital goods, will have science-based targets by 2027
Short-term Goals:
- Reduce absolute Scope 1 and 2 GHG emissions from our offices by 84.2% by 2030 from a 2019 base year
Environmental Challenges
- Climate change risks (physical and transition)
- Supply chain sustainability challenges
Mitigation Strategies
- Climate risk assessment to identify and manage physical and transition risks
- Supply chain sustainability strategy including embedding sustainability into sourcing, enabling suppliers to set targets, and enhancing data transparency
- Sustainable travel guidelines integrated into Travel & Expenses policy
- Migration of workloads to AWS Graviton processors to optimize infrastructure costs and enhance efficiency while reducing carbon emissions
Supply Chain Management
Responsible Procurement
- Supplier Code of Conduct
- Factoring Science-Based Targets (SBT) into RFP activities
Climate-Related Risks & Opportunities
Physical Risks
- Extreme weather
Transition Risks
- Regulatory changes
- Market shifts
Opportunities
- Development of energy-efficient products
Reporting Standards
Frameworks Used: GRI Standards, SASB Software and Services Standard, UN Global Compact (UNGC)
Awards & Recognition
- USA Today’s Top 10 Climate Leaders