Climate Change Data

Environmental Metrics

ESG Focus Areas

• Governance
• Customer centricity
• Fair and responsible business competition
• Development of human capital
• Product and service innovation
• Data protection and leveraging
• Actions for adaptation to and mitigation of climate change
• Farsightedness in responsible capital and remuneration management
• Relations with the agency
• Sharing of a common corporate culture
• Contribution to sustainable development in the various spheres of influence
• Development of partnerships with public and private players
• Financial inclusion and financial education
• Diversity management

Environmental Achievements

• Overall reduction in CO2 emissions of 4.4% on a like-for-like basis compared with 2018
• 100% of electricity supplies in Italy from renewable sources since 2015
• UNA Group obtained certification as a 100% green company in terms of energy consumption

Social Achievements

• Increased penetration for products with a social and environmental impact in the overall insurance portfolio to 25.5%
• Improved customer satisfaction index (CSI) in the MV sector by +0.5 p.p. compared with market standard
• Increased number of insurance customers by 5% compared with 2018 to 16.1 million
• Implemented a new anti-fraud engine using AI and predictive learning
• Reduced number of IVASS complaints by 6% compared with the previous year

Governance Achievements

• Percentage of independent BoD members: 65%
• Percentage of women on BoD: 35%
• Updated Risk Management Policy to include ESG risks
• Implemented the SRI Investment Policy
• Established the ESG Task Force

Climate Goals & Targets

Environmental Challenges

• Increased technical risk due to the rise in frequency and severity of claims as a result of climate change
• Competition in the insurance market

Mitigation Strategies

• Launched a specific project ("Atmospheric Events") to equip the Group with tools to support product development and the underwriting process
• Adjusted the reinsurance strategy to account for emerging risks
• Streamlined and consolidated the agency network to optimize nationwide coverage
• Integrated ESG risks into the Underwriting Policies, Investment Policy, and Outsourcing and Supplier Selection Policy

Supply Chain Management

Supplier Audits: 38% of overall costs paid to suppliers enrolled in the Register

Responsible Procurement

• Supplier Code of Conduct
• ESG risk management system

Climate-Related Risks & Opportunities

Physical Risks

• Adverse atmospheric events

Opportunities

• Development of energy-efficient products and services
• Investment in renewable energy

Reporting Standards

Frameworks Used: GRI (GRI Referenced approach)

Certifications: ISO 50001, ISO 9001:2015 (UNICA), ISO 14001 (Marina di Loano)

UN Sustainable Development Goals

• Goal 3
• Goal 8
• Goal 11

The 2019-2021 Strategic Plan integrates the creation of shared value and the contribution to sustainable development, based on the conviction that the opportunities and well-being of customers and people are essential conditions for the Group’s capacity to develop the market and ensure sustainable success. The SDGs identified as priorities are Goal 3 “Good Health and Well-being”, Goal 8 “Decent Work and Economic Growth” and Goal 11 “Sustainable Cities and Communities”.

Sustainable Products & Innovation

• KM&Servizi (mileage-based pricing)
• Qshino By UnipolSai (child safety alert)
• Energia Sole (renewable energy insurance)
• Pronta Ripresa (disaster recovery)
• Third-Sector policy

Awards & Recognition

• CIONET award for use of ICT to support the agency network
• Best Agency Network award at the Insurance Year and Le Fonti Awards 2019
• Marina Excellence 24 Plus, “5 Timoni” and “50 Gold” certification from Rina (Marina di Loano)
• ISO 9001:2015 Quality Certification (UNICA)
• HRC Best Practice Awards – Digital Learning (UNICA)

Environmental Metrics

ESG Focus Areas

• Customer Protection
• Employee Development
• Community Engagement
• Climate Change Mitigation and Adaptation
• Sustainable Investments

Environmental Achievements

• Reduced CO2 emissions per employee (location based) to 3.2 tons from 3.94 tons in 2019.
• 100% of electricity supply in Italy from renewable sources since 2015.
• Reduced electricity consumption to power and cool IT equipment by roughly 36,663 MWh/Year, avoiding around 11,825 tonnes of CO2.
• Achieved BREEAM IN USE Excellent certification for three Group properties in Milan.

Social Achievements

• Launched COVID-19 Telemedicine Service, providing 24/7 free service to health insurance policyholders.
• Opened a new surgical diagnostics center under the DYADEA brand.
• Launched #UnMesePerTe initiative, providing customers with a one-month premium discount.
• Extended premium payment deadlines for Non-Life and Life policies.
• Offered free COVID-19 healthcare coverage to 10 million customers (#UniSalutePerTe).

Governance Achievements

• Updated Sustainability Policy in early 2021, formalizing commitment to integrating social and environmental needs into strategic planning.
• Integrated ESG risks into Underwriting Policies, Investment Policy, and Supplier Selection Policy.
• Improved RepTrak® reputational index to 73.62 (from 73.62 in 2019).

Climate Goals & Targets

Environmental Challenges

• COVID-19 pandemic significantly impacted commercial activity and claims.
• Climate change-related risks, including increased frequency and severity of claims from atmospheric events.
• Need to further reduce climate impacts of the investment portfolio.

Mitigation Strategies

• Implemented various initiatives to support customers during the pandemic (e.g., premium discounts, extended payment deadlines).
• Developed predictive climate risk models for companies to boost resilience.
• Launched the “Atmospheric Events” Project to equip the Group with tools to manage climate change-related risks.
• Increased investments in sustainable initiatives and engagement with investees to achieve climate neutrality in the portfolio by 2030.

Supply Chain Management

Supplier Audits: 18.3% of total costs paid to suppliers enrolled in the Supplier Register.

Responsible Procurement

• Supplier Code of Conduct
• ESG risk assessment for suppliers
• #unamanoaifornitori campaign for prompt payments to SMEs

Climate-Related Risks & Opportunities

Physical Risks

• Extreme weather events

Transition Risks

• Regulatory changes
• Market shifts

Opportunities

• Development of energy-efficient products and services
• Investment in renewable energy

Reporting Standards

Frameworks Used: GRI G4

Certifications: ISO 50001, ISO 14001 (Marina di Loano), ISO 27001 (AdES service)

UN Sustainable Development Goals

• Goal 3: Good health and well-being
• Goal 8: Decent work and economic growth
• Goal 11: Sustainable cities and communities

Initiatives contribute to these goals through various programs and investments in health, employee well-being, sustainable mobility, and community development.

Sustainable Products & Innovation

• UnipolSai TCM KeyPlayer insurance product
• UnipolSai Salute&Prevenzione healthcare product
• KM&Servizi product with mileage-based pricing
• Energia Sole product for businesses generating renewable energy

Awards & Recognition

• UnipolSai app ranked best in the insurance market by the Financial Observatory
• UniSalute recognized for “Best COVID-19 insurance programme”
• Marina di Loano awarded Marina Excellence 24 Plus, “5 Timoni”, and “50 Gold” certifications from Rina.

Environmental Metrics

ESG Focus Areas

• Governance
• Climate Change
• Biodiversity
• Social
• Environmental

Environmental Achievements

• Reduced CO2 emissions per employee by 7% (location-based criterion)
• 100% of electricity supplied in Italy from renewable sources since 2015
• 13% reduction in total annual energy consumption in ISO 50001 certified properties

Social Achievements

• Launched #UnMesePerTe initiative, providing discounts to customers
• Distributed over 829,000 SiSalute Cards providing access to healthcare services
• Developed Family Welfare Specialists network to support agencies on welfare insurance

Governance Achievements

• Updated Diversity Policy for Board of Directors and Statutory Auditors
• Implemented an antitrust compliance program in Linear
• Improved ESG risk management by establishing a due diligence approach

Climate Goals & Targets

Environmental Challenges

• Climate change impacts on insurance business (increased claims from weather events)
• Decreased MV TPL premium impacting profitability
• Covid-19 pandemic affecting operations and customer interactions

Mitigation Strategies

• Strengthened conservative measurement policy for financial statement claims provisions
• Developed tools for climate risk analysis and prevention (Lorentz, SAM, Metropolis, E3CI)
• Adapted and supplemented actions and initiatives from 2020 to address ongoing pandemic impacts

Supply Chain Management

Supplier Audits: Not disclosed

Responsible Procurement

• Supplier Code of Conduct
• ESG risk mapping and controls
• Green procurement initiatives

Climate-Related Risks & Opportunities

Physical Risks

• Increased frequency and severity of claims related to climate events
• Damage to Group property and assets

Transition Risks

• Decrease in value of investment portfolio due to insufficient transition to low-carbon economy
• Negative impact on reputation

Opportunities

• Development of energy-efficient products and services
• Growth in demand for climate-related insurance products

Reporting Standards

Frameworks Used: GRI

Certifications: ISO 50001, ISO 27001, ISO 22301 (DDOR Novi Sad), ISO 14001 (Marina di Loano), ISO 45001 (Marina di Loano)

Third-party Assurance: Not disclosed

UN Sustainable Development Goals

• Goal 3
• Goal 8
• Goal 11
• Goal 13
• Goal 15

Initiatives contributing to good health and well-being, decent work and economic growth, sustainable cities and communities, climate action, and life on land.

Sustainable Products & Innovation

• Unibox Safe electronic device
• Linear Drive&Save App
• Products promoting social and environmental value (€2,712 million in premiums)

Awards & Recognition

• UniSalute's Covid-19 program honored at Health & Medmal Insurance Awards
• ACuore and Ingegno win Future Bancassurance Awards
• Unibox Safe awarded in MF Innovation Award 2021
• Milano Verticale | UNA Esperienze awarded Best business hotel for business travellers

Environmental Metrics

ESG Focus Areas

• Governance
• Environmental
• Social

Environmental Achievements

• Reduced Scope 1 and 2 emissions by -46.3% compared to 2019 baseline (market-based approach).
• Increased penetration of products with social and environmental impact to 27.1% of total direct premiums.

Social Achievements

• Launched Genitori & Figli (Parents & Children) package of services.
• Launched BeReBel Motor Vehicles product with CO2 offsetting option.
• Increased accessibility of care opportunities with UniSalute Over65 policy.

Governance Achievements

• Established Appointments, Governance and Sustainability Committee.
• Implemented Antitrust Compliance Programme.
• Updated Organisation and Management Model (OMM).

Climate Goals & Targets

Environmental Challenges

• Increased technical and credit risk due to climate change impacts.
• Supply chain disruptions.
• Cyber risk due to increasing digitalisation.

Mitigation Strategies

• Unipol Group strategy on climate change.
• Risk management policy.
• Information security policy.
• Group Policy on data governance.

Supply Chain Management

Supplier Audits: 57% of expenditure on registered suppliers with Supplier Code of Conduct.

Responsible Procurement

• Supplier Code of Conduct
• ESG performance assessment

Climate-Related Risks & Opportunities

Physical Risks

• Increased frequency and severity of claims related to climate events (floods, storms).
• Damage to Group property and assets.

Transition Risks

• Decrease in value of investment portfolio due to companies not meeting transition targets.
• Increased underwriting risk related to policyholders in carbon-intensive sectors.

Opportunities

• Development of climate change adaptation products and services.

Reporting Standards

Frameworks Used: GRI Standards (GRI-Referenced approach), TCFD Recommendations

UN Sustainable Development Goals

• Goal 3
• Goal 8
• Goal 11
• Goal 12
• Goal 13

Initiatives aligned with SDGs 3 (Good health and well-being), 8 (Decent work and economic growth), 11 (Sustainable cities and communities), 12 (Responsible consumption and production), and 13 (Climate action).

Sustainable Products & Innovation

• UnipolSai Energia
• BeReBel Motor Vehicles
• UnipolSai Scudo Cyber