Climate Change Data

MOS FOOD SERVICES, INC.

Climate Impact & Sustainability Data (2019-04 to 2020-03, 2022-04 to 2023-03, 2023-04 to 2024-03)

Reporting Period: 2019-04 to 2020-03

Environmental Metrics

Total Carbon Emissions:100,796 t-CO2 (2018)

ESG Focus Areas

  • Provision of Food That Contributes to Health
  • Community-Oriented Store Operation
  • Workstyle Reforms
  • Reduction of Environmental Impact

Environmental Achievements

  • All domestic MOS BURGER and MOS CAFE stores received Eco Mark certification in October 2017.
  • Reduced CO2 emissions by 21% compared to the 2013 standard.

Social Achievements

  • Launched MOS PLANT-BASED GREEN BURGER.
  • Established MOS SHINE, INC. in 2017 to expand the recruitment of people with disabilities.
  • Implemented work from home for all employees following the national state of emergency declaration.
  • MOS Group head office was recognized under the 2020 Certified Health & Productivity Management Outstanding Organizations Recognition Program.

Governance Achievements

  • Established a whistleblower system (MOS Helpline).
  • Established the Risk Management and Compliance Committee.

Climate Goals & Targets

Long-term Goals:
  • Increase the percentage of environment-friendly products to 100%.
Medium-term Goals:
  • Reduce CO2 emissions by 26% by fiscal 2030 (compared with fiscal 2013).
  • Increase the percentage of environment-friendly products to 70% by fiscal 2030.

Environmental Challenges

  • Decreasing operating profit due to increasing cost rates and personnel expenses.
  • COVID-19 pandemic impacting business operations and financial results.
  • Labor shortages and rising labor costs.
  • Declining regional vitality in Japan.
Mitigation Strategies
  • Improving the profitability of the MOS BURGER business (domestic).
  • Establishing frameworks to accelerate growth in overseas markets.
  • Investing proactively in new businesses.
  • Implementing workstyle reforms and leveraging digital technologies.
  • Strengthening delivery and takeout services.
  • Revising store operations and leveraging IT.
  • Supporting franchisees during the COVID-19 pandemic.
  • Promoting the broad horizontal expansion of successful examples of employees going into business for themselves.

Supply Chain Management

Supplier Audits: Yearly visits to production regions to confirm farm management conditions.

Responsible Procurement
  • Using vegetables grown at approximately 2,700 farms under methods relying as little as possible on agrichemicals and chemical fertilizer.
  • Adopting the Good Agricultural Practice (GAP) approach.

Climate-Related Risks & Opportunities

Sustainable Products & Innovation

  • MOS PLANT-BASED GREEN BURGER
  • Products using local ingredients

Awards & Recognition

  • Eco of the Year at Eco Mark Awards 2018
  • Three stars in the Nikkei Smart Work Management Survey
  • Two stars in the Nikkei SDGs Management Survey

Reporting Period: 2022-04 to 2023-03

Environmental Metrics

ESG Focus Areas

  • Food and Health
  • Stores and Local Communities
  • Human Resource Cultivation and Support
  • The Environment
  • Governance

Environmental Achievements

  • Reduced CO2 emissions by 35.7% compared to fiscal 2013 (Scopes 1+2)
  • All domestic MOS BURGER stores awarded Eco Mark (restaurant) certification in all six evaluation categories

Social Achievements

  • Launched MOS BURGER’s Shokuiku Program for dietary education
  • Obtained 3 stars in the “Eruboshi” certification for promoting women’s active participation in the workplace
  • Launched “Vietnam Kazoku” program to recruit and cultivate human resources from Vietnam

Governance Achievements

  • Established Sustainability Committee to monitor material issues and deliberate company-wide policies related to sustainability
  • Published skill matrix of each director for the first time

Climate Goals & Targets

Long-term Goals:
  • Become the most respected chain in the world
Medium-term Goals:
  • Reduce Scope 1 and 2 emissions by 46% by fiscal 2030 (compared with fiscal 2013)
  • Achieve carbon neutrality by fiscal 2050
  • Raise the percentage of environment-friendly products among the disposable products provided to customers to 100% by fiscal 2030
  • Increase employee engagement to top 20%
  • 30% rate of female officers by 2030
Short-term Goals:
  • Open 50 stores during fiscal year 2023

Environmental Challenges

  • Sharp rise in purchasing costs
  • Rise in SG&A ratio
  • Delayed recovery from the impact of COVID-19 on the Overseas Business
  • Decreasing birthrate and aging population in Japan
  • Shortage of labor
  • Sharp rise in ingredient prices
  • Climate change
  • Food waste
  • Plastic waste
  • Recycling
  • Geopolitical risks
  • Fragmentation of the supply chain
Mitigation Strategies
  • Securing of gross income through the optimization of selling prices and wholesale prices
  • Curtailment of SG&A expenses
  • Reviewing the use of expenses in the entire Company
  • Improving the cost-effectiveness of promotional activities
  • Promoting DX
  • Identifying unprofitable stores and focusing management on growth markets
  • Dispersion and diversification of producing areas
  • Use of domestic foodstuffs as an alternative to imported goods
  • Digitalization in kitchen operations and administrative tasks
  • Introduction of self-service checkouts
  • Expansion of payment methods
  • Introduction of renewable power at directly managed stores
  • Installation of CFC-free kitchen equipment
  • Increase the percentage of environment-friendly products among the disposable products provided to customers

Supply Chain Management

Responsible Procurement
  • Collaboration with producers from 112 producing regions and 7 MOS Farms across Japan
  • Promotion of multiple supply routes
  • Ensuring several months’ worth of inventory for some key food ingredients

Climate-Related Risks & Opportunities

Physical Risks
  • Increase in the frequency and severity of abnormal weather
Transition Risks
  • Increase in the prices of ingredients due to the introduction of carbon taxes
  • Increase in costs due to a switch to plastic alternatives
  • Changes in consumer behavior
Opportunities
  • Increase in sales of plant-based products with expansion of market for meat alternatives

Reporting Standards

Frameworks Used: International Integrated Reporting Framework, Guidance for Collaborative Value Creation

Certifications: Eruboshi (3 stars), Eco Mark (restaurant) certification

Sustainable Products & Innovation

  • Soy Patty series
  • GREEN BURGER
  • RiceResin® spoons and forks

Awards & Recognition

  • Certified Health & Productivity Management Outstanding Organizations (4 years in a row)
  • Nikkei SDGs Management Survey (3-star rating)
  • NIKKEI Smart Work Management Survey (3-star rating)

Reporting Period: 2023-04 to 2024-03

Environmental Metrics

Total Carbon Emissions:13,285 tCO2e (Scope 1 and 2)

ESG Focus Areas

  • Food and Health
  • Stores and Local Communities
  • Human Resource Cultivation and Support
  • The Environment
  • Governance

Environmental Achievements

  • Reduced Scope 1 and 2 emissions by 35.7% compared to fiscal 2013.
  • Increased the ratio of eco-friendly disposable products to 83.1%.
  • Introduced RiceResin® biomass plastic cutlery using 25% domestic non-edible rice.
  • Started using lettuce with over 5% reduced greenhouse gas emissions in Hiroshima stores.

Social Achievements

  • Achieved 100% return-to-work rate for employees on childcare leave.
  • Implemented community engagement activities in all 20 branches of the MOS BURGER Kyoei-Kai.
  • Launched MOS RECORDS, a music label supporting store members' dreams.
  • Received a 3-star rating in the Nikkei SDGs Management Survey and a 3-star rating in the 7th Nikkei Smart Work Management Survey.

Governance Achievements

  • Linked CO2 emission reduction to executive compensation.
  • Established a Sustainability Committee with four meetings per year.
  • Improved management supervision and strategy discussions at Board of Directors meetings.
  • Implemented a long-term shareholder benefits program.

Climate Goals & Targets

Long-term Goals:
  • Achieve carbon neutrality by 2050.
Medium-term Goals:
  • Reduce Scope 1 and 2 emissions by 46% by fiscal 2030 (compared with fiscal 2013).
  • Achieve 30% female managers and female executive officers by 2030.
  • Increase the ratio of eco-friendly disposable products to 100% by fiscal 2030.
Short-term Goals:
  • Increase customer engagement by introducing new regular and limited-time products.

Environmental Challenges

  • Staff shortages due to population decline and rising prices.
  • Rising raw material, logistics, and energy costs.
  • Increased competition for labor and property.
  • Slower recovery of the Overseas Business after the pandemic.
  • Climate change risks (increased ingredient prices, costs of plastic alternatives, changing consumer behavior, and more frequent extreme weather events).
Mitigation Strategies
  • Upgrading store operations to improve customer service and efficiency.
  • Implementing a two-pronged price and product strategy to address consumer polarization.
  • Accelerating digital transformation (DX) with self-service kiosks and table ordering systems.
  • Improving logistics efficiency with early morning unattended deliveries.
  • Enhancing recruitment competitiveness through salary increases and improved work conditions.
  • Closing unprofitable stores and controlling management costs in overseas markets.
  • Diversifying supply routes and optimizing logistics to enhance supply chain resilience.

Supply Chain Management

Responsible Procurement
  • Sourcing fresh vegetables from farmers committed to reducing agrochemicals and chemical fertilizers.
  • Using FSC®-certified paper for packaging.

Climate-Related Risks & Opportunities

Physical Risks
  • Increased frequency and severity of abnormal weather events.
Transition Risks
  • Introduction of carbon taxes, increasing ingredient and logistics costs.
  • Increased costs due to switching to plastic alternatives.
Opportunities
  • Promotion of resource recycling to decrease costs.

Reporting Standards

Frameworks Used: Value Reporting Foundation (VRF): The International Framework, Guidance for Collaborative Value Creation (Ministry of Economy, Trade and Industry), TCFD

Certifications: Eco Mark (restaurant), Eruboshi (3 stars)

UN Sustainable Development Goals

  • 1
  • 2
  • 3
  • 4
  • 5
  • 6
  • 7
  • 8
  • 9
  • 10
  • 11
  • 12
  • 13
  • 14
  • 15
  • 16
  • 17

Initiatives align with various SDGs, as detailed in the report.

Sustainable Products & Innovation

  • GREEN BURGER
  • Soy patties
  • RiceResin® biomass plastic cutlery

Awards & Recognition

  • 24th Green Purchasing Awards (outstanding performance)
  • Nikkei xTREND’s customer happiness survey (first place)