MOS FOOD SERVICES, INC.
Climate Impact & Sustainability Data (2019-04 to 2020-03, 2022-04 to 2023-03, 2023-04 to 2024-03)
Reporting Period: 2019-04 to 2020-03
Environmental Metrics
Total Carbon Emissions:100,796 t-CO2 (2018)
ESG Focus Areas
- Provision of Food That Contributes to Health
- Community-Oriented Store Operation
- Workstyle Reforms
- Reduction of Environmental Impact
Environmental Achievements
- All domestic MOS BURGER and MOS CAFE stores received Eco Mark certification in October 2017.
- Reduced CO2 emissions by 21% compared to the 2013 standard.
Social Achievements
- Launched MOS PLANT-BASED GREEN BURGER.
- Established MOS SHINE, INC. in 2017 to expand the recruitment of people with disabilities.
- Implemented work from home for all employees following the national state of emergency declaration.
- MOS Group head office was recognized under the 2020 Certified Health & Productivity Management Outstanding Organizations Recognition Program.
Governance Achievements
- Established a whistleblower system (MOS Helpline).
- Established the Risk Management and Compliance Committee.
Climate Goals & Targets
Long-term Goals:
- Increase the percentage of environment-friendly products to 100%.
Medium-term Goals:
- Reduce CO2 emissions by 26% by fiscal 2030 (compared with fiscal 2013).
- Increase the percentage of environment-friendly products to 70% by fiscal 2030.
Environmental Challenges
- Decreasing operating profit due to increasing cost rates and personnel expenses.
- COVID-19 pandemic impacting business operations and financial results.
- Labor shortages and rising labor costs.
- Declining regional vitality in Japan.
Mitigation Strategies
- Improving the profitability of the MOS BURGER business (domestic).
- Establishing frameworks to accelerate growth in overseas markets.
- Investing proactively in new businesses.
- Implementing workstyle reforms and leveraging digital technologies.
- Strengthening delivery and takeout services.
- Revising store operations and leveraging IT.
- Supporting franchisees during the COVID-19 pandemic.
- Promoting the broad horizontal expansion of successful examples of employees going into business for themselves.
Supply Chain Management
Supplier Audits: Yearly visits to production regions to confirm farm management conditions.
Responsible Procurement
- Using vegetables grown at approximately 2,700 farms under methods relying as little as possible on agrichemicals and chemical fertilizer.
- Adopting the Good Agricultural Practice (GAP) approach.
Climate-Related Risks & Opportunities
Sustainable Products & Innovation
- MOS PLANT-BASED GREEN BURGER
- Products using local ingredients
Awards & Recognition
- Eco of the Year at Eco Mark Awards 2018
- Three stars in the Nikkei Smart Work Management Survey
- Two stars in the Nikkei SDGs Management Survey
Reporting Period: 2022-04 to 2023-03
Environmental Metrics
ESG Focus Areas
- Food and Health
- Stores and Local Communities
- Human Resource Cultivation and Support
- The Environment
- Governance
Environmental Achievements
- Reduced CO2 emissions by 35.7% compared to fiscal 2013 (Scopes 1+2)
- All domestic MOS BURGER stores awarded Eco Mark (restaurant) certification in all six evaluation categories
Social Achievements
- Launched MOS BURGER’s Shokuiku Program for dietary education
- Obtained 3 stars in the “Eruboshi” certification for promoting women’s active participation in the workplace
- Launched “Vietnam Kazoku” program to recruit and cultivate human resources from Vietnam
Governance Achievements
- Established Sustainability Committee to monitor material issues and deliberate company-wide policies related to sustainability
- Published skill matrix of each director for the first time
Climate Goals & Targets
Long-term Goals:
- Become the most respected chain in the world
Medium-term Goals:
- Reduce Scope 1 and 2 emissions by 46% by fiscal 2030 (compared with fiscal 2013)
- Achieve carbon neutrality by fiscal 2050
- Raise the percentage of environment-friendly products among the disposable products provided to customers to 100% by fiscal 2030
- Increase employee engagement to top 20%
- 30% rate of female officers by 2030
Short-term Goals:
- Open 50 stores during fiscal year 2023
Environmental Challenges
- Sharp rise in purchasing costs
- Rise in SG&A ratio
- Delayed recovery from the impact of COVID-19 on the Overseas Business
- Decreasing birthrate and aging population in Japan
- Shortage of labor
- Sharp rise in ingredient prices
- Climate change
- Food waste
- Plastic waste
- Recycling
- Geopolitical risks
- Fragmentation of the supply chain
Mitigation Strategies
- Securing of gross income through the optimization of selling prices and wholesale prices
- Curtailment of SG&A expenses
- Reviewing the use of expenses in the entire Company
- Improving the cost-effectiveness of promotional activities
- Promoting DX
- Identifying unprofitable stores and focusing management on growth markets
- Dispersion and diversification of producing areas
- Use of domestic foodstuffs as an alternative to imported goods
- Digitalization in kitchen operations and administrative tasks
- Introduction of self-service checkouts
- Expansion of payment methods
- Introduction of renewable power at directly managed stores
- Installation of CFC-free kitchen equipment
- Increase the percentage of environment-friendly products among the disposable products provided to customers
Supply Chain Management
Responsible Procurement
- Collaboration with producers from 112 producing regions and 7 MOS Farms across Japan
- Promotion of multiple supply routes
- Ensuring several months’ worth of inventory for some key food ingredients
Climate-Related Risks & Opportunities
Physical Risks
- Increase in the frequency and severity of abnormal weather
Transition Risks
- Increase in the prices of ingredients due to the introduction of carbon taxes
- Increase in costs due to a switch to plastic alternatives
- Changes in consumer behavior
Opportunities
- Increase in sales of plant-based products with expansion of market for meat alternatives
Reporting Standards
Frameworks Used: International Integrated Reporting Framework, Guidance for Collaborative Value Creation
Certifications: Eruboshi (3 stars), Eco Mark (restaurant) certification
Sustainable Products & Innovation
- Soy Patty series
- GREEN BURGER
- RiceResin® spoons and forks
Awards & Recognition
- Certified Health & Productivity Management Outstanding Organizations (4 years in a row)
- Nikkei SDGs Management Survey (3-star rating)
- NIKKEI Smart Work Management Survey (3-star rating)
Reporting Period: 2023-04 to 2024-03
Environmental Metrics
Total Carbon Emissions:13,285 tCO2e (Scope 1 and 2)
ESG Focus Areas
- Food and Health
- Stores and Local Communities
- Human Resource Cultivation and Support
- The Environment
- Governance
Environmental Achievements
- Reduced Scope 1 and 2 emissions by 35.7% compared to fiscal 2013.
- Increased the ratio of eco-friendly disposable products to 83.1%.
- Introduced RiceResin® biomass plastic cutlery using 25% domestic non-edible rice.
- Started using lettuce with over 5% reduced greenhouse gas emissions in Hiroshima stores.
Social Achievements
- Achieved 100% return-to-work rate for employees on childcare leave.
- Implemented community engagement activities in all 20 branches of the MOS BURGER Kyoei-Kai.
- Launched MOS RECORDS, a music label supporting store members' dreams.
- Received a 3-star rating in the Nikkei SDGs Management Survey and a 3-star rating in the 7th Nikkei Smart Work Management Survey.
Governance Achievements
- Linked CO2 emission reduction to executive compensation.
- Established a Sustainability Committee with four meetings per year.
- Improved management supervision and strategy discussions at Board of Directors meetings.
- Implemented a long-term shareholder benefits program.
Climate Goals & Targets
Long-term Goals:
- Achieve carbon neutrality by 2050.
Medium-term Goals:
- Reduce Scope 1 and 2 emissions by 46% by fiscal 2030 (compared with fiscal 2013).
- Achieve 30% female managers and female executive officers by 2030.
- Increase the ratio of eco-friendly disposable products to 100% by fiscal 2030.
Short-term Goals:
- Increase customer engagement by introducing new regular and limited-time products.
Environmental Challenges
- Staff shortages due to population decline and rising prices.
- Rising raw material, logistics, and energy costs.
- Increased competition for labor and property.
- Slower recovery of the Overseas Business after the pandemic.
- Climate change risks (increased ingredient prices, costs of plastic alternatives, changing consumer behavior, and more frequent extreme weather events).
Mitigation Strategies
- Upgrading store operations to improve customer service and efficiency.
- Implementing a two-pronged price and product strategy to address consumer polarization.
- Accelerating digital transformation (DX) with self-service kiosks and table ordering systems.
- Improving logistics efficiency with early morning unattended deliveries.
- Enhancing recruitment competitiveness through salary increases and improved work conditions.
- Closing unprofitable stores and controlling management costs in overseas markets.
- Diversifying supply routes and optimizing logistics to enhance supply chain resilience.
Supply Chain Management
Responsible Procurement
- Sourcing fresh vegetables from farmers committed to reducing agrochemicals and chemical fertilizers.
- Using FSC®-certified paper for packaging.
Climate-Related Risks & Opportunities
Physical Risks
- Increased frequency and severity of abnormal weather events.
Transition Risks
- Introduction of carbon taxes, increasing ingredient and logistics costs.
- Increased costs due to switching to plastic alternatives.
Opportunities
- Promotion of resource recycling to decrease costs.
Reporting Standards
Frameworks Used: Value Reporting Foundation (VRF): The International
Certifications: Eco Mark (restaurant), Eruboshi (3 stars)
UN Sustainable Development Goals
- 1
- 2
- 3
- 4
- 5
- 6
- 7
- 8
- 9
- 10
- 11
- 12
- 13
- 14
- 15
- 16
- 17
Initiatives align with various SDGs, as detailed in the report.
Sustainable Products & Innovation
- GREEN BURGER
- Soy patties
- RiceResin® biomass plastic cutlery
Awards & Recognition
- 24th Green Purchasing Awards (outstanding performance)
- Nikkei xTREND’s customer happiness survey (first place)