Climate Change Data

Environmental Metrics

ESG Focus Areas

• Corporate Social Responsibility

Social Achievements

• Award for Corporate Social Responsibility 2013
• ASTD Best Award for Innovative Learning Initiatives
• WNS South Africa Captures Four BPeSA Awards - 2012
• Stevie Gold for Best New Product or Service of the Year ProGenie

Climate Goals & Targets

Supply Chain Management

Climate-Related Risks & Opportunities

Awards & Recognition

• Award for Corporate Social Responsibility 2013
• ASTD Best Award for Innovative Learning Initiatives
• WNS South Africa Captures Four BPeSA Awards - 2012
• Stevie Gold for Best New Product SM or Service of the Year ProGenie
• Shared Services & Outsourcing Network (SSON) Excellence Award 2014 for Talent Management & Leadership Development
• Winner of Golden Peacock Global Technology and Quality Leadership
• Winner of Golden Peacock Global Business Excellence Award - 2013
• The CIO100 Infrastructure Evolution Futurist Award, 2013
• EMC Transformers Award 2013
• Golden Peacock Global Business Excellence Award, 2013
• WNS Inducted into the Medici Hall of Fame for Innovation, 2013

Environmental Metrics

ESG Focus Areas

• Diversity and Inclusion
• Employee Well-being
• Digital Transformation
• Responsible Supply Chain
• Environmental Sustainability

Environmental Achievements

• Achieved Energy STAR ratings for multiple facilities in India and the Philippines.
• Reduced cumulative per FTE emissions for Scope 1 and 2 to 0.60 tCO2 in FY2020-21.
• 22.25% of water recycled for use in bathrooms and gardens.

Social Achievements

• Listed on the 2021 Bloomberg Gender-Equality Index.
• Launched CyberSmart, a gamified cybersecurity learning platform, impacting over 333,163 users.
• WNS Cares Foundation (WCF) impacted 597,150 unique beneficiaries through various programs.
• 44.7% of total employees were female as of March 31, 2021.

Governance Achievements

• Implemented a robust compliance framework aligned with UNGC principles.
• Established a comprehensive risk management program.
• Developed a Respectful Workplace Program promoting inclusivity and ethical conduct.

Climate Goals & Targets

Environmental Challenges

• COVID-19 pandemic and its impact on operations and community engagement.
• Regulatory hurdles in different geographies for implementing WFH solutions.
• Ensuring data security and client privacy during remote work.

Mitigation Strategies

• Developed and implemented a Pandemic Response Plan, including WFH solutions.
• Petitioned for regulatory relaxations to enable WFH compliance.
• Created customized secure WFH solutions for clients, addressing residual risks.
• Implemented a robust remote working security governance strategy, including third-party digital risk protection solutions and rigorous awareness campaigns.

Supply Chain Management

Responsible Procurement

• WNS Supplier Code of Conduct

Climate-Related Risks & Opportunities

Reporting Standards

Frameworks Used: GRI Standards: Core option, UNGC principles

Certifications: ISO 14001:2015, ISO 45001:2018, ISO 27001, PCI DSS Level 1 Service Provider

UN Sustainable Development Goals

• Goal 4: Quality Education

WCF programs focus on education, empowerment, and enrichment for underprivileged children and youth.

Awards & Recognition

• Bloomberg Gender-Equality Index 2021
• Numerous BPM industry awards
• Stevie Awards
• Brandon Hall Awards
• ATD Awards
• Golden Peacock Awards
• India CSR Awards
• National Energy Conservation Award 2020
• Energy And Environment Foundation Global Clean India Award 2021

Environmental Metrics

ESG Focus Areas

• People
• Partnership
• Planet
• Governance

Environmental Achievements

• Switched to green power in 14 offices in India and Costa Rica, accounting for 76% of power usage in India and 99.3% in Costa Rica.
• Reduced energy consumption by consolidating operational sites and implementing focused actions.
• Planted 6,608 trees in the Philippines and India, with estimated carbon absorption of 4,727 tCO2e.

Social Achievements

• Positively impacted 3.4 million+ beneficiaries through community outreach programs.
• Included in the Bloomberg Gender Equality Index for the third consecutive year.
• Inclusion in Forbes’ 2022 List of World’s Best Employers.
• 5 million+ hours of training by WNS employees.
• 45.6% proportion of women employees as of March 31, 2023.
• 33.3% of Board of Directors are women as of April 1, 2023.
• Launched Centurion program to groom high-potential female employees for leadership roles.
• Implemented various initiatives to enhance inclusivity, including gender-neutral restrooms.

Governance Achievements

• Implemented robust ethics, integrity, and compliance framework.
• Developed several digital tools to strengthen compliance monitoring and reporting.
• Launched Trade Compliance Program in June 2023.
• Achieved B-BBEE Level 1 rating in South Africa.

Climate Goals & Targets

Environmental Challenges

• Supply chain disruptions due to geopolitical instability (e.g., Sri Lanka crisis, Ukraine-Russia conflict).
• Climate change impacts on operations (extreme weather, power outages).
• Maintaining data security and privacy in a hybrid work environment.

Mitigation Strategies

• Implemented backup solutions (laptops, Wi-Fi dongles) in Poland and Romania to address power outages.
• Developed strategies to prevent service disruptions in Sri Lanka (work from home, transport facilities, etc.).
• Enhanced security monitoring and adopted AI/ML-based user behavior analysis to detect anomalies.
• Implemented robust incident response methodology for cyber threats.

Supply Chain Management

Responsible Procurement

• Know Your Business Partner (KYBP) program
• Supplier governance program (mandatory training, annual self-certification)
• Supplier Diversity Program (SDP)
• Supplier Code of Conduct

Climate-Related Risks & Opportunities

Physical Risks

• Droughts
• Floods
• Extreme temperatures

Transition Risks

• Regulatory changes
• Market shifts

Reporting Standards

Frameworks Used: GRI Standards, SASB Framework, UNGC Principles, UNSDGs, SBTi

Certifications: ISO 14001:2015, ISO 45001:2018, ISO 27001, PCI DSS Level 1

Third-party Assurance: Price Waterhouse Chartered Accountants LLP (recommendations on materiality assessment and reporting disclosures)

UN Sustainable Development Goals

• Goal 3 (Good Health and Well-being)
• Goal 4 (Quality Education)
• Goal 5 (Gender Equality)
• Goal 6 (Clean Water and Sanitation)
• Goal 8 (Decent Work and Economic Growth)
• Goal 9 (Industry, Innovation and Infrastructure)
• Goal 10 (Reduced Inequalities)
• Goal 12 (Responsible Consumption and Production)
• Goal 16 (Peace, Justice and Strong Institutions)

Initiatives contributing to SDGs are detailed in the report.

Sustainable Products & Innovation

• WNS Malkom (end-to-end process automation platform)
• WNS EXPIRIUS (digital customer experience model)
• ESGHall (ESG management solution)

Awards & Recognition

• Bloomberg Gender-Equality Index (GEI) inclusion (3 consecutive years)
• Forbes World’s Best Employers 2022
• Numerous other awards listed in the report

Environmental Metrics

ESG Focus Areas

• Climate Change
• Diversity, Equity and Inclusion
• Governance
• Human Capital
• Community Engagement
• Supply Chain Management

Environmental Achievements

• 73% increase in Renewable energy compared to FY 2022-23
• 15% reduction in E-waste generation compared to FY 2022-23
• 21 offices running on green power
• Expansion of Electric Vehicle (EV) fleet
• Best Net-Zero Project of the Year award for efforts toward carbon Net-Zero

Social Achievements

• 46% women in workforce
• 100% Employees received performance feedback
• Formalized DEI Council
• 63% locations are ISO 45001:2018 certified
• Ranked among the ‘Top 25 Safest Workplaces in India’ at the Kelp HR PoSH Awards 2023
• Won the prestigious Association for Talent Development (ATD) BEST Award 2024 for talent development efforts
• CSR spend of $1,696,756, impacting 1,878,146 beneficiaries

Governance Achievements

• 44% of Board of Directors are women
• 8 out of 9 Directors on Board are Independent
• ISO 27001 Certified
• No proven incidents of discrimination during FY 2023-24 and previous two financial years
• No significant instances of non-compliance leading to monetary fines and non-monetary sanctions in FY 2023-24
• No cases of anti-competitive behavior, anti-trust and monopoly practices leading to fines or penalties in FY 2023-24

Climate Goals & Targets

Environmental Challenges

• Climate change impacts on operations, assets, supply chain, and stakeholders
• Rising sea levels on coastal delivery locations
• Evolving climate-related policies, regulations, and disclosure requirements
• Increased energy and fuel costs
• Potential impact of rising sea levels on coastal delivery locations
• Uncertainties associated with climate change

Mitigation Strategies

• Comprehensive Climate Risk Assessment for offices in India, Philippines, South Africa, Sri Lanka, and Romania
• Proactive measures to ensure employee safety and business continuity during Cyclone ‘Michaung’ and South Africa Taxi Strike
• Hybrid service delivery model incorporating work-from-home and office solutions
• Risk mitigation measures including cloud-based virtual desktop environments, patch management, and anti-malware systems
• Comprehensive Business Continuity Management (BCM) procedures
• Implementation of an Environment Management System to reduce the negative impact on energy, water and other environmental aspects
• Various value improvement projects for energy optimization, GHG emission, water consumption reduction and waste reduction
• A top-down approach at the organizational level is in place to have a focused approach toward Net-Zero and meeting the organization’s commitment to SBTi
• Use of EVs / Green power
• Conducting energy audits
• Using online tools for tracking and measurement of performance
• Onboarding external subject matter experts

Supply Chain Management

Supplier Audits: Not disclosed

Responsible Procurement

• Supplier Code of Conduct
• Supplier Portal
• Supplier Due Diligence
• Supplier Evaluation
• Supplier Diversity Program
• Supplier Assurance
• Supplier Governance
• Supplier Contracts
• Supplier Awareness
• Benchmarking with industry standards

Climate-Related Risks & Opportunities

Physical Risks

• Extreme ambient temperatures
• Water availability
• Supply chain disruptions
• Volatile weather events

Transition Risks

• Evolving climate-related policies, regulations, and disclosure requirements
• Carbon tax policies
• Increasing energy and fuel costs

Opportunities

• Development of energy-efficient products and services

Reporting Standards

Frameworks Used: GRI Standards, SASB Framework, UNGC Principles, UNSDGs

Certifications: ISO 14001:2015, ISO 45001:2018, ISO 27001

Third-party Assurance: Price Waterhouse Chartered Accountants LLP

UN Sustainable Development Goals

• Goal 7
• Goal 8
• Goal 10
• Goal 13

Not disclosed

Sustainable Products & Innovation

• Malkom.ai
• Travel Buddy
• InfoTurf.ai
• Adverse Media Screener
• Digital Workbench
• Amplifi PRO
• Pharmacovigilance
• PIA+
• AuditIQ
• KnowRA+
• Medical Coding
• DataTurf.ai
• Smart Risk
• TApp
• Q+
• AR-AP Analytics
• TRAC
• TrackPoint Pro
• WNS Triange's Unified Analytics Platform (UAP)
• WNS SKENSE
• ESGHall
• TrustHall

Awards & Recognition

• TIME’s World’s Best Companies 2023
• Brandon Hall HCM Excellence Awards 2023
• Global Diamond Business Excellence Recognition 2023
• Tata Institute of Social Sciences LeapVault CLO Awards 2023
• Foundry CIO100 Awards 2023
• KelpHR PoSH Awards 2023
• CIO Power List by CORE Media
• Stevie Awards for Great Employers 2023
• Great Place to Work
• NetApp - CNBC TV18 Innovation Award 2023
• WNS Cares Foundation SABERA 2023
• Mahatma Award 2023
• CapeBPO Award 2023
• CSR Times Award 2023
• MSMECCII CFONEXT100 Awards 2023
• GSA UK Awards 2023
• Stevie International Business Awards 2023
• CII Digital Transformation 2023 Award
• Information Services Group (ISG) Paragon Awards EMEA 2023
• Net-Zero Efficiency Summit & Awards by UBS Forums