Climate Change Data

Medallia, Inc.

Climate Impact & Sustainability Data (2022-02 to 2023-01, 2024)

Reporting Period: 2022-02 to 2023-01

Environmental Metrics

Total Carbon Emissions:33,792 tCO2e/year
Scope 1 Emissions:207 tCO2e/year
Scope 2 Emissions:2,443 tCO2e/year
Scope 3 Emissions:31,142 tCO2e/year
Renewable Energy Share:69% (Data Centers)

ESG Focus Areas

  • Environmental Impact
  • Social Impact
  • Governance

Environmental Achievements

  • Measured carbon footprint for the first time, with baseline emissions of 33,792 tCO2e
  • 69% of emissions from data centers are from renewable energy sources

Social Achievements

  • Increased employee volunteerism by 60% and fundraising by 111% since September 2021
  • Donated over $1.1M to support 50+ nonprofits globally
  • Achieved Fair Pay Workplace Certification, with no statistically significant pay differences based on gender, race, or their intersection
  • Surpassed Supplier Diversity goals by achieving 18.4% of addressable spend with certified diverse suppliers

Governance Achievements

  • Earned a perfect score on the Human Rights Campaign Foundation’s Corporate Equality Index for the fifth consecutive year
  • Implemented an organization-specific approach to ESG rooted in corporate strategy and company performance

Climate Goals & Targets

Medium-term Goals:
  • Developing a robust climate strategy, evaluating levers such as clean power, supplier engagement, and corporate travel.
Short-term Goals:
  • Measure fiscal year 2024 emissions

Environmental Challenges

  • Did not reach the goal of 13% Black employees in the US in 2023 due to hiring plan, attrition, and acquisitions.
Mitigation Strategies
  • Learning from the missed goal and will continue to do so as we set new goals. Instituted slating goals for talent acquisition and invest in talent partnerships to connect with talent from all backgrounds.

Supply Chain Management

Supplier Audits: All material vendors are reviewed and audited on a regular basis, at least once a year.

Responsible Procurement
  • Supplier Diversity Policy; Goal to reach 15% of addressable spend with certified diverse suppliers (achieved 18.4% in FY2023)

Climate-Related Risks & Opportunities

Reporting Standards

Frameworks Used: SASB Software & IT Services Sector Standard, version 2018-10

Certifications: ISO 27001, ISO 27017, ISO 27018, ISO 27701, HITRUST, FSQS, FedRAMP High authorization, HIPAA compliant

Awards & Recognition

  • Fair Pay Workplace Certification
  • Human Rights Campaign Foundation’s Corporate Equality Index (perfect score)

Reporting Period: 2024

Environmental Metrics

Total Carbon Emissions:32,200 tCO2e
Scope 1 Emissions:121 tCO2e
Scope 2 Emissions:2,009 tCO2e
Scope 3 Emissions:30,069 tCO2e
Renewable Energy Share:71% of emissions from data centers are from renewable energy sources

ESG Focus Areas

  • Environmental
  • Social
  • Governance

Environmental Achievements

  • Obtained the Committed Badge from EcoVadis, scoring 12.5% higher than 2023.
  • Invested in Wind Power to avoid 6,000 tCO2e.
  • Committed to Net-zero by 2040.

Social Achievements

  • 78% Engagement Survey response rate
  • 72% of employees agree with “Medallia is a great place to work”
  • 17.8% of Medallians in the US are under-represented minorities.
  • Obtained 100% on the Corporate Equality Index for our 6th year.
  • Achieved Fair Pay Workplace Certification for the 2nd year.
  • Donated approximately $600k in volunteer hours and funding to support over 50 nonprofits globally.

Governance Achievements

  • Established Board Governance for further accountability.
  • Instituted AI Governance for responsible usage of AI product innovation.
  • Embedded Product Accessibility across the entire product lifecycle.

Climate Goals & Targets

Long-term Goals:
  • Achieving net-zero greenhouse gas (GHG) emissions by 2040
Short-term Goals:
  • Developing our near-term reduction targets for validation by the Science Based Targets initiative.

Environmental Challenges

  • Unstable economy
  • Uncertainty about the future
  • Generative AI creating business problems
Mitigation Strategies
  • Launched an AI Moderation Council to ensure ethical, responsible, safe, and inclusive use of AI.
  • Formed an AI Advisory Board with customer and partner members to create open space for the exchange of learnings, challenges, and best practices.

Supply Chain Management

Supplier Audits: All tier 1 vendors are assessed annually.

Responsible Procurement
  • Code of Business Conduct and Ethics for Partners and Suppliers

Climate-Related Risks & Opportunities

Reporting Standards

Frameworks Used: SASB

Awards & Recognition

  • Best Places to Work for LGBTQ Equality
  • America’s Greatest Workplaces for Diversity 2023