LOLC Holdings PLC
Climate Impact & Sustainability Data (2018-03 to 2019-03, 2019-04 to 2020-03, 2020-04 to 2021-03, 2023-03 to 2024-03)
Reporting Period: 2018-03 to 2019-03
Environmental Metrics
ESG Focus Areas
- Financial Inclusion
- Environmental Sustainability
- Social Responsibility
- Governance
Environmental Achievements
- Implemented LOLC Green Programme including reforestation and solar power initiatives.
- Minimising usage of non-degradable materials at Browns Hotels & Resorts.
- Wastewater treatment plants at Browns Hospitals and some resorts.
- Recycling of lead batteries at Browns Battery division.
Social Achievements
- LOLC Care initiative supporting orphaned boys.
- Browns Shakthi CSR program.
- SAPSA Sisu Nena Pahana and Govi Nena Pahana programs for agricultural education.
- Social upliftment initiatives for plantation worker communities.
- Community support initiatives at Gal Oya Plantations (water purification plant).
- Financial education training programs in Cambodia.
- Construction of classrooms and a theatre at a primary school near Eden Resort & Spa.
Governance Achievements
- Strong corporate governance framework in compliance with CSE listing rules (with some exceptions noted in the report).
- Establishment of various board sub-committees (Audit, Remuneration, Related Party Transactions, Risk Management, Corporate Governance).
- Anti-Money Laundering training program for all employees.
- Grievance Redress Policy in place.
Climate Goals & Targets
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- Expand into new markets (Malaysia, India, Africa, Vietnam, South America).
- Expand income from asset-backed lending/leasing in Cambodia.
- Develop new products and services in Cambodia (ATM card, mobile banking, housing loans).
- Expand to 30 branches in Indonesia by 2019.
- Open 50 branches in Philippines by 2020.
- Refurbish some properties to enhance tourism offering.
Environmental Challenges
- Challenging macroeconomic conditions in Sri Lanka (slow economic growth, political instability).
- Impact of Easter Sunday attacks on tourism sector.
- Debt relief program impacting microfinance sector.
- Increasing NPLs in the microfinance sector.
- Competition in the financial services sector.
- Adverse weather conditions affecting agriculture and plantations.
- Exchange losses affecting Browns Tyre division.
- Downturn in the construction industry.
- Government policies impacting fertilizer and tea industries.
Mitigation Strategies
- Prudent stance towards managing lending book, focusing on good quality loans.
- Focus on collections and recoveries.
- Strengthening credit underwriting processes.
- Diversification of investments into international markets.
- Restructuring of leisure operations.
- Crop diversification in plantations.
- Introduction of new products and services.
- Investment in technology and digitalization.
- Strengthening of internal controls and risk management.
Supply Chain Management
Responsible Procurement
- Sustainable procurement guidelines for recycled content materials.
Climate-Related Risks & Opportunities
Physical Risks
- Floods and droughts
Opportunities
- Renewable energy generation
Reporting Standards
Frameworks Used: UN Global Compact
Certifications: Client Protection Principles (for microfinance), ISO 14001 (for Sierra Construction), ISO 9001 (for Sierra Construction), OHSAS 18001 (for Sierra Construction)
UN Sustainable Development Goals
- Goal 8: Decent Work and Economic Growth
- Goal 13: Climate Action
Microfinance initiatives contribute to economic growth and poverty reduction; reforestation and renewable energy initiatives contribute to climate action.
Sustainable Products & Innovation
- iPay online payment platform
Awards & Recognition
- Financial Service Provider of the Year (SLIM-Nielsen People’s Awards)
- Best Islamic Bank in Sri Lanka (IFN Awards)
- Best Islamic Leasing Provider (IFN Awards)
- Trip Advisor Awards for Excellence (for several resorts)
- CNCI Achiever Award (for Eden Resort & Spa)
- National Business Excellence Award (for Eden Resort & Spa)
- Presidential Environment (Green) Award (for Eden Resort & Spa)
- GIIRS Platinum Impact Company Rating (for LOLC Myanmar)
Reporting Period: 2019-04 to 2020-03
Environmental Metrics
ESG Focus Areas
- Financial Inclusion
- Women's Empowerment
- Environmental Responsibility
- Community Development
- Sustainable Development
Environmental Achievements
- Reduced carbon emissions by 11,000 tons through Saga Solar plant
- Planted fruit-bearing trees across 300 schools
- Generated 70% of total annual energy requirement through solar power
- Implemented energy-saving measures in various locations
- Reduced paper consumption through digital platforms
Social Achievements
- Financial inclusion initiatives benefiting many people and communities
- Empowering micro entrepreneurs to SME status
- Launched LOLC Care for underprivileged children
- Renovated Thodamaduwa Vidyalaya school
- Implemented various community development projects across Sri Lanka and overseas
Governance Achievements
- Maintained compliance with all applicable laws and regulations
- Implemented strong corporate governance framework
- Established various board sub-committees for effective oversight
- Implemented robust risk management practices
- SMART Campaign Client Protection Principles Certification for LOLC Micro Credit Limited
Climate Goals & Targets
- Not disclosed
- Not disclosed
- Reach 100% self-sufficiency in energy through solar power by 2025
Environmental Challenges
- Adverse economic conditions in Sri Lanka
- Easter Sunday attacks and their impact on tourism and other sectors
- COVID-19 pandemic and its impact on global and local economies
- Debt waiver in 2018 impacting microfinance sector
- Rising Non-Performing Loans (NPLs)
Mitigation Strategies
- Diversification into overseas markets
- Focus on collections and improving credit quality
- Implementation of fintech solutions
- Strengthened recovery operations
- Cost management strategies
- Government relief measures for tourism sector
- Digitalisation of businesses and expansion of digital platforms
Supply Chain Management
Responsible Procurement
- Partnering with environmentally conscious suppliers
Climate-Related Risks & Opportunities
Physical Risks
- Adverse weather conditions impacting agriculture
Opportunities
- Renewable energy investments
Reporting Standards
Frameworks Used: UNGC
Certifications: Rainforest Alliance Certificate, ETP Certificate, SMART Campaign Client Protection Principles Certification
UN Sustainable Development Goals
- Goal 7 (Affordable and Clean Energy)
- Goal 8 (Decent Work and Economic Growth)
- Goal 13 (Climate Action)
LOLC's initiatives contribute to these goals through renewable energy investments, financial inclusion, and community development projects.
Sustainable Products & Innovation
- Graphene-applied lead-acid battery technology
- Natural tea-waste-based dye
- Nanotech-based DNA extraction kit
Awards & Recognition
- Financial Service Provider of the Year
- One of Sri Lanka’s Most Admired Companies
- Mahaweli Entrepreneurship Presidential Award
Reporting Period: 2020-04 to 2021-03
Environmental Metrics
ESG Focus Areas
- Sustainability
- Financial Inclusion
- Women's Empowerment
- Environmental Responsibility
- Community Development
- Renewable Energy
- Green Operations
Environmental Achievements
- 76% of electricity consumed in Sri Lanka was generated by renewable energy
- Sri Lanka’s first utility scale Solar Farm (Sagasolar Power)
- Rooftop solar panels on many LOLC buildings in Sri Lanka and Myanmar branches powered entirely by solar energy
- Tree planting across 300 schools island-wide (LOLC Green initiative)
- Significant progress in converting Group properties into solar power generation buildings
Social Achievements
- Largest multi-currency, multi-geography MSME platform in the world
- Financial inclusion initiatives empowering marginalized communities
- Construction of ‘Madiwela Special Education and Home for Boys’
- Refurbishment of Thodamaduwa Vidyalaya in Galenbindunuwewa (Browns Shakthi initiative)
- CLC Diwibala Technical Assistance Programme for microfinance clients
- Various CSR projects in Pakistan, Indonesia, and Cambodia
- COVID-19 relief efforts including donations and support for affected families and communities
- No retrenchment or pay cuts for employees during the pandemic
- Investment in employee training and development
Governance Achievements
- Compliance with regulatory mandates
- Effective corporate governance framework
- Board sub-committees for oversight of financial reporting, risk management, and related party transactions
- Annual self-assessment scheme for board performance appraisal
- Signatory to the United Nations Global Compact
Climate Goals & Targets
- Not disclosed
- Expand global presence in financial services and other sectors
- Further develop digital financial services
- Continue branch expansion and product diversification
- Reach 100% renewable energy self-sufficiency in 2025
Environmental Challenges
- COVID-19 pandemic impacting operations globally
- Economic downturn affecting various sectors
- Supply chain disruptions
- Exchange rate depreciation
- Import ban on spare parts
- Increased competition
- Regulatory changes
- Climate change impacts on agriculture
- Political upheaval in Myanmar
Mitigation Strategies
- Risk mitigation strategies including increased secured lending, reduced unsecured lending, and loan restructuring
- Digital platforms for seamless service delivery
- Concessions, moratoriums, and loan rescheduling for borrowers
- Conservative provisioning for bad and doubtful debts
- Operating properties as repatriation hotels
- Investment in technology and digitalization
- Cost management initiatives
- Strong collection efforts
- Maintaining staff salaries and benefits
- Branch expansion and product diversification
- Strategic partnerships
- Focus on asset-backed lending
- Development of organic fertilizer and alternative sourcing strategies
Supply Chain Management
Responsible Procurement
- Partnering with environmentally conscious suppliers
- Ensuring high standards in environmental protection and product quality
Climate-Related Risks & Opportunities
Physical Risks
- Climate change impacts on agriculture
Opportunities
- Renewable energy initiatives
- Development of energy-efficient products
Reporting Standards
Frameworks Used: UNGC
Certifications: ISO 9001:2015, ISO 27001:2013, ISO 20000:2018, Sri Lanka Standards certification
Third-party Assurance: Ernst & Young
UN Sustainable Development Goals
- Goal 7 (Affordable and Clean Energy)
- Goal 8 (Decent Work and Economic Growth)
- Goal 13 (Climate Action)
Initiatives contribute to these goals through renewable energy projects, financial inclusion, women's empowerment, and community development programs.
Sustainable Products & Innovation
- Graphene-enhanced lead acid batteries
- Organic fertilizers
- Fortified rice
Awards & Recognition
- Mahaweli Entrepreneurship Presidential Award (Sagasolar)
- IFN Best Islamic Leasing Provider 2020 (LOLC Al-Falaah)
- SLIBFI Islamic Leasing Company 2020 Gold Award (LOLC Al-Falaah)
- IFFSA Islamic Leasing Company of the year 2020 Gold Award (LOLC Al-Falaah)
- IFFSA Islamic Banking Window/Unit of the year 2020 Bronze Award (LOLC Al-Falaah)
- Financial Service Provider of the year award at the SLIM-Nielsen People’s Awards 2021 (LOLC)
- Top spot in the LMD 100 ranking as the Most Profitable Listed Company in 2019/20 (LOLC)
- One of Sri Lanka’s Most Admired Companies for 2020 (LOLC)
- No. 1 Bank in Customer Service for 2020 (Seylan Bank)
Reporting Period: 2023-03 to 2024-03
Environmental Metrics
ESG Focus Areas
- Education
- Conservation
- Sustainable Financing
- Community Development
- Women's Empowerment
Environmental Achievements
- Installed a 300.44 kWp Solar Photovoltaic system at Thaala Bentota, saving approximately 440 tons of CO2 emissions annually.
- Implemented zero waste project at Gal Oya, converting solid waste into fertilizer.
- Recycled 7.3 tonnes of waste at Radisson Blu Mauritius.
- Released over 20,000 turtles back into the ocean at Reveal the Collection.
- Planted 100 trees at Radisson Blu Mauritius.
Social Achievements
- Launched ‘Divi Saviya’ project, providing school materials to over 300,000 students in 4,100 schools.
- Empowered over 1,100 female insurance agents at LOLC Life Assurance.
- Supported local communities in Mauritius through donations to SOS Children’s Village and Association des Malades et Handicapés.
- Provided food, shelter, and improved futures for at-risk children in Mauritius.
- Organized Naturalist Training Programme at Hotel Sigiriya, engaging 12 local participants.
Governance Achievements
- Completed four major mergers at LOLC Finance PLC.
- Implemented a warranty tracking system and paperless E-Warranty at Browns Battery SBU.
- Maintained all capital ratios well above regulatory requirements at SDB Bank.
- Achieved A+ (lka) stable outlook rating from Fitch for three consecutive years at Sierra Cables.
- Complied with the Listing Rules of the Colombo Stock Exchange (with some transitional provisions).
Climate Goals & Targets
- Continued focus on expanding Financial Services operations in Asian and African markets.
- Exploration of high-growth sectors to strengthen portfolio.
- Achieve previous profitability levels at Gal Oya.
- Opening of theme park by December 2025.
- Launch of merchant ecosystem for iPay in 2024.
- Opening of high-end Ayurveda wellness spa in summer 2024.
- Completion of new factory at Gal Oya by end December 2024.
- Completion of Nasandhura project in Male by December 2024.
Environmental Challenges
- Challenging economic environment in Sri Lanka marked by negative growth, political instability, inflation, volatile exchange rates, and high interest rates.
- High interest rates and high inflation, significant currency fluctuations in some operating countries.
- High cost of borrowing impacting businesses and consumers.
- Significant depreciation of the Sri Lankan rupee.
- High fertilizer costs and irregular weather patterns impacting tea production.
Mitigation Strategies
- Maintained a strategic focus across all business verticals.
- Increased efficiency at LOLC Finance through technological advancements and improved processes.
- Consolidated overseas Financial Services operations.
- Implemented robust plantation management practices.
- Implemented robust risk management practices to mitigate risks arising from new geographies.
Supply Chain Management
Responsible Procurement
- Sourcing from reputable suppliers for Browns Agri Solutions.
- Maintaining international relationships that support ethical supply chain management in Browns Marine SBU.
Climate-Related Risks & Opportunities
UN Sustainable Development Goals
- Goal 4 (Quality Education)
- Goal 13 (Climate Action)
- Goal 8 (Decent Work and Economic Growth)
- Goal 1 (No Poverty)
- Goal 5 (Gender Equality)
Divi Saviya contributes to Goal 4; renewable energy initiatives and carbon emission reduction contribute to Goal 13; financial inclusion and job creation contribute to Goal 8; poverty alleviation through various initiatives contributes to Goal 1; women's empowerment initiatives contribute to Goal 5.
Sustainable Products & Innovation
- Green Concept air conditioning systems
- Hydrogel fertilizer
- Graphene applications
Awards & Recognition
- Financial Service Provider of the Year (7 consecutive years)
- Most Valuable Consumer Brand
- Most Loved Brand in the Financial Services Sector
- Gold award for Islamic Finance Non-Banking Financial Institute of the Year (4 consecutive years)
- South Asia’s Brand of the Year Gold award (3 consecutive years)
- South Asia’s Islamic NBFI of the Year (3 consecutive years)
- Excellence Award 2023 at the Yanmar Agribusiness Global Conference
- Best-displayed stall at Construct Exhibition
- Gold Award in the Electronic and Electrical products sector (3 consecutive years)
- Gold Award in the large-scale Electrical, Electronics, and Allied Sector
- Best Cable Manufacturer of the Year
- Merit Award at the Sri Lanka National Quality Awards
- Best Managed Innovative Project (Gold Award)