Climate Change Data

Environmental Metrics

ESG Focus Areas

• Climate change
• Diversity, Equity, and Inclusion (DEI)
• Community resilience
• Economic opportunity

Environmental Achievements

• 23% reduction in overall operations emissions (Scope 1, 2, and 3) from 2019 baseline
• Procured Renewable Energy Guarantee of Origin (REGO) certificates for nearly 100% of UK and Ireland electricity consumption
• Reduced corporate air travel by 44% from baseline

Social Achievements

• 70% of Canadian customers who had a transaction were advocates
• 90% of North American brokers intend to continue doing business
• Named a Best Employer in Canada and the US by Kincentric
• 42% women and 13% Black and People of Colour (BPOC) in North America at Vice President and higher positions
• Donated over $12.5 million globally to more than 2,000 organizations
• Employees volunteered over 14,778 hours

Governance Achievements

• Established a Governance and Sustainability Committee to oversee ESG framework
• Linked executive compensation to ESG performance, including DEI, social impact, and net-zero goals
• Implemented a comprehensive risk management framework for ESG risks

Climate Goals & Targets

Environmental Challenges

• Increasing frequency and severity of weather-related claims
• Transition to net-zero requiring changes to underwriting and investment practices
• Potential for climate-related litigation
• Maintaining customer advocacy and broker relationships during challenging economic times

Mitigation Strategies

• Enhanced risk models incorporating climate change projections
• Rate changes reflecting severe weather trends
• Reinsurance programs to limit losses
• Engagement with investees on transition plans
• Investment in climate adaptation initiatives
• Improved digital tools and customer service

Supply Chain Management

Supplier Audits: 64% of in-scope RSA suppliers are members of the FSQS system

Responsible Procurement

• UK&I Supplier Code of Conduct
• FSQS subscription

Climate-Related Risks & Opportunities

Physical Risks

• Increased frequency and severity of weather-related claims

Transition Risks

• Shifting market demand
• Shifting cost of claims
• Shifting asset valuations

Opportunities

• Leveraging AI capabilities
• Increased demand for home restoration services
• Increased demand for insurance coverage
• Supporting new technologies and industries
• Shaping customer and investee behavior
• Optimizing supply chain

Reporting Standards

Frameworks Used: SASB, TCFD

Sustainable Products & Innovation

• Usage-Based Insurance 4.0
• First notice of loss (FNOL) property tool

Awards & Recognition

• Kincentric Best Employer awards

Environmental Metrics

ESG Focus Areas

• Customer advocacy
• Employee engagement
• Building resilient communities
• Climate change
• Diversity, Equity, and Inclusion (DEI)
• Cyber security and data privacy
• Business ethics

Environmental Achievements

• 16% reduction in overall operations emissions from a 2019 baseline (market-based)
• 26% of global fleet is now comprised of hybrid, plug-in or full battery-electric vehicles
• Reduced office space by a global average of 17%
• Reduced emissions from global corporate travel by an average of 14% compared to 2019 baseline

Social Achievements

• 71% of customers in Canada are advocates
• 81% of brokers in Canada value specialized expertise
• Named a Best Employer in Canada for the 8th consecutive year and in the U.S. for the 5th consecutive year
• 40% of VP+ roles globally are held by women
• Opened a partner-operated Service Centre in Fort William First Nation
• Implemented a new integrated platform for Employee Assistance Plan and telemedicine services
• Launched menopause awareness day and workplace menopause guide
• Expanded vacation entitlement policy (starting January 2024)

Governance Achievements

• Refreshed approach to stakeholder engagement
• ESG performance embedded in strategy and reviewed annually
• Executive compensation linked to ESG performance through Short-Term Incentive Plan (STIP)
• ESG risk management embedded in enterprise risk management framework (ERM)
• Signatory to the UN Principles for Sustainable Insurance (PSI) since July 2018
• No cases of modern slavery reported through formal channels

Climate Goals & Targets

Environmental Challenges

• Supporting customers impacted by natural disasters due to climate change
• Increasing frequency and severity of weather-related events
• Transition to a net-zero economy
• Data limitations in ESG reporting

Mitigation Strategies

• Reshaped products to succeed despite changing weather patterns
• Invested in technology (drones, satellite imagery) to assess claims
• Expanded claims team
• Developed climate strategy with five key intentions
• Improved data collection methodologies
• Developed and implemented ESG policies and programs

Supply Chain Management

Supplier Audits: 470 RSA suppliers (58% of in-scope supplier base) are members of the FSQS system

Responsible Procurement

• U.K.&I Supplier Code of Conduct
• Subscription to Financial Services Qualification System (FSQS)

Climate-Related Risks & Opportunities

Physical Risks

• Increased frequency and severity of weather-related claims

Transition Risks

• Shifting market demand
• Shifting cost of claims
• Shifting asset valuations
• Climate-related litigation

Opportunities

• Leveraging AI capabilities
• Building resilient communities
• Increased demand for restoration services
• Increased demand for insurance coverage

Reporting Standards

Frameworks Used: TCFD, SASB, UN Principles for Sustainable Insurance (PSI)

Sustainable Products & Innovation

• Enhanced water damage product
• Usage Based Insurance (UBI) with eco-driving feature

Awards & Recognition

• Kincentric Best Employer (Canada and US)
• RSA U.K. recognized at Insurance Business U.K. “5 Star Best Diversity, Equity & Inclusion in the Workplace”

Environmental Metrics

ESG Focus Areas

• Climate Change
• Social Impact
• Diversity, Equity and Inclusion

Environmental Achievements

• 16% reduction towards our target of halving operations emissions by 2050 against 2019 (Scope 1, 2, and 3)
• 35% reduction in Investment Emissions intensity from 2019

Social Achievements

• $26.41 million committed in funding climate adaptation since 2010
• $11.71 million donated by Intact to 3,000 organizations
• 71% of customers in Canada, 64% in the UK, and 67% in Ireland are advocates
• 86% of specialty lines brokers in Canada value Intact's specialized expertise
• 84% of U.K. commercial lines brokers value Intact's specialized expertise
• 90% of U.S. brokers intend to continue doing business with Intact

Governance Achievements

• 77% of manager and above vacancies were filled internally
• 14% of VP+ positions in North America are held by women
• 16% of VP+ positions globally are held by BPOC

Climate Goals & Targets

Environmental Challenges

• Not disclosed

Mitigation Strategies

• Not disclosed

Supply Chain Management

Supplier Audits: Not disclosed

Responsible Procurement

• Not disclosed

Climate-Related Risks & Opportunities

Physical Risks

• Major earthquake, climate change, climate-related litigation or activism, catastrophe

Transition Risks

• Regulatory changes, market shifts

Opportunities

• Not disclosed

Reporting Standards

Frameworks Used: Null

Certifications: Null

Third-party Assurance: Not disclosed

UN Sustainable Development Goals

• Not disclosed

Not disclosed

Sustainable Products & Innovation

• Not disclosed

Awards & Recognition

• Not disclosed

Environmental Metrics

ESG Focus Areas

• Climate Change
• Diversity, Equity, and Inclusion
• Community Investment
• Employee Well-being

Environmental Achievements

• 23% reduction in overall operations emissions from 2019 (including Scope 1, 2, and 3 business travel)

Social Achievements

• 70% of Canadian customers who had a transaction are advocates
• 90% of North American brokers intend to continue doing business
• Rolled out employee engagement survey across UK&I operations
• Instituted new HR policies to support employee health and wellbeing (mental health support, Menopause Accredited Employer (UK), Domestic Abuse Leave Policy (UK))
• 6,400 employees participated in DEI week (Canada)
• $3M commitment to Breakfast Club of Canada
• $300,000 committed to Indigenous Works
• $1.25M renewed partnership with Dallaire Institute
• $10M invested in Intact Centre on Climate Adaptation
• $8M to the Nature Conservancy of Canada
• $2M focused on creating opportunities for children and families living in poverty with United Way

Governance Achievements

• 46% of women on IFC Board of Directors
• 53% of women in global managerial positions
• 13% of VP+ positions held by BPOC (IFC North America)

Climate Goals & Targets

Environmental Challenges

• Climate change impacts (extreme weather, flooding)
• Regulatory changes
• Market shifts
• Social risks
• Regulatory risks

Mitigation Strategies

• Climate adaptation initiatives (partnerships in Canada and UK)
• Investment in climate adaptation and resilience
• Education and incentives to help customers adapt to physical climate risks
• Actions to manage non-climate risks (not specified in detail)

Supply Chain Management

Climate-Related Risks & Opportunities

Physical Risks

• Extreme weather
• Flooding

Transition Risks

• Regulatory changes
• Market shifts

Awards & Recognition

• Kincentric Best Employer (Canada for 7 consecutive years, US for 4 consecutive years)