Climate Change Data

Environmental Metrics

ESG Focus Areas

• Data Protection
• Social and Economic Benefit
• Consumer Empowerment
• Employment Practices
• Environmental Impact
• Community Engagement

Environmental Achievements

• Reduced CO2 emissions by 10% between 2006 and 2007 (excluding air transport) in UK, US, and French operations. Nottingham sites switched to renewable energy, saving 5,000 tonnes of CO2 per year.
• Reduced landfill waste by an average of 25 tonnes at each Nottingham site (20-35% reduction).

Social Achievements

• Launched consumer education programs in the US and UK, reaching millions of consumers.
• Developed products to help consumers understand and manage their credit scores (ScoreRight).
• Provided a free service to help victims of fraud.
• Supported various charities and community groups through financial donations, employee volunteering, and gifts in kind.
• Improved employee health and well-being through programs like HealthMatters (US) and EAP (UK).

Governance Achievements

• Established a clear accountability structure for Corporate Responsibility, with a Head of CR and management champions across business units.
• Implemented a global information security policy and 'Operation Safeguard' initiative.
• Undertook an independent review of the Corporate Responsibility Report by Acona Ltd.

Climate Goals & Targets

Environmental Challenges

• Over-indebtedness among consumers.
• Balancing the commercial benefits of data use with consumer privacy concerns.
• Addressing financial exclusion and sub-prime lending issues.

Mitigation Strategies

• Developed systems to identify and manage over-indebtedness risks.
• Actively participated in debates on data protection and privacy, advocating for responsible data use.
• Worked with Credit Builders Alliance and PlaNet Finance to improve access to credit for low-income consumers and microfinance institutions.

Supply Chain Management

Responsible Procurement

• Global Information Security policy covering third-party suppliers.

Climate-Related Risks & Opportunities

Reporting Standards

Frameworks Used: FTSE4Good, BITC, Dow Jones Global Sustainability Index

Certifications: ISO 14001 (Nottingham sites)

Third-party Assurance: Acona Ltd

Sustainable Products & Innovation

• PriceGrabber eco-friendly shopping section

Environmental Metrics

ESG Focus Areas

• Safeguarding Privacy and Data
• Helping People Understand and Manage their Finances
• Engaging our People
• Managing our Environmental Footprint

Environmental Achievements

• Reduced CO2e per US$1,000 of revenue by 19% compared to 2012/13
• Total carbon footprint decreased by 17% to 57.9 thousand tonnes of CO2e
• Reduced energy use by 4.4% in the UK data center since 2013/14 through free cooling and efficient equipment
• Cut global travel emissions by 28%

Social Achievements

• Developed and scaled new Social Innovation products benefiting around 2.6 million people and generating US$2 million for the business
• More than 1.1 million debts repaid in Brazil (worth over US$1.6 billion) through the Recovery Portal
• Over 2.4 million people actively using the Recovery Portal to negotiate debt settlements
• Helped more than 515,000 people resolve at least one debt in 2014/15 through the Recovery Portal
• Expanded Real Dreams financial education program to support microentrepreneurs in São Paulo, Brazil, resulting in a 64% increase in income for 64% of participating entrepreneurs
• Reached more than 1 million people in the USA through financial education partnerships
• Supported 30,000 people through work with the Credit Builders Alliance (CBA)
• Supported more than 40,000 people in São Paulo through the Real Dreams program
• Expanded Real Dreams program to Bogotá, Colombia
• 14 schools in the UK became Centres of Excellence in financial education through partnership with pfeg
• Supported around 12,000 victims of fraud in the UK
• Helped 171,000 people in the USA through Fraud Resolution Agents

Governance Achievements

• Robust governance structure with three lines of defense for data protection and compliance
• Security policies based on the ISO27002 international standard
• Continuously assessing data security strategy to mitigate emerging threats

Climate Goals & Targets

Environmental Challenges

• Growing public concern about data privacy
• Identity theft remains one of the fastest-growing crimes
• Need to balance protecting personal privacy with gaining insights from data
• Unmanageable debt for many people
• Need for improved data quality from providers

Mitigation Strategies

• Investing heavily in security systems
• Working with data providers to improve data quality
• Advising people on steps to protect their data and guard against fraud
• Helping victims of identity theft
• Partnering with debt advisory charities
• Developing the Recovery Portal to help people manage debt
• Implementing energy-efficient technologies and optimizing operations to reduce carbon footprint
• Encouraging video conferencing to reduce business travel

Supply Chain Management

Supplier Audits: Not disclosed

Responsible Procurement

• Not disclosed

Climate-Related Risks & Opportunities

Physical Risks

• Not disclosed

Transition Risks

• Not disclosed

Opportunities

• Not disclosed

Reporting Standards

Frameworks Used: ISO 14001

Certifications: ISO 14001

Third-party Assurance: PwC

UN Sustainable Development Goals

• Not disclosed

Not disclosed

Sustainable Products & Innovation

• Not disclosed

Awards & Recognition

• Not disclosed

Environmental Metrics

ESG Focus Areas

• Financial Inclusion
• Data Privacy
• Employee Engagement
• Environmental Sustainability

Environmental Achievements

• Reduced total carbon footprint by 6% to 54,503 tonnes of CO2e
• Achieved 7% reduction in annual energy use across all buildings
• 19% reduction in CO2-equivalent (CO2e) emissions per US$1,000 of revenue over two years

Social Achievements

• Helped 5.4 million people access essential services since 2014 (achieving 2018 target two years early)
• Reached 15.2 million people through various products and services in 2016
• Partnered with organizations to improve financial education, reaching over 25,000 entrepreneurs in South Africa and 15,000 people in Brazil
• Supported over 45,000 victims of fraud in North America and the UK
• Provided financial education and debt advice to young people and families in the UK

Governance Achievements

• Maintained high levels of security based on ISO27001 standards
• Implemented robust governance structure with three lines of defense for compliance
• Established clear guidelines for managing and using data in compliance with relevant laws

Climate Goals & Targets

Environmental Challenges

• Data security threats and cyberattacks
• Balancing data privacy with the need to provide data for responsible lending and services
• Ensuring data quality and accuracy
• Addressing unmanageable debt and financial exclusion

Mitigation Strategies

• Investing heavily in safeguards to protect data
• Engaging with policymakers to support data privacy regulations
• Implementing rigorous controls to ensure data accuracy
• Providing financial education and debt advice, partnering with debt advisory charities

Supply Chain Management

Climate-Related Risks & Opportunities

Environmental Metrics

ESG Focus Areas

• Employee Diversity
• Employee Engagement
• Community Investment
• Social Innovation
• Health and Safety
• Carbon Emissions

Climate Goals & Targets

Environmental Challenges

• Data limitations and estimations in carbon emissions reporting due to practical and feasibility issues.
• Challenges in gathering accurate and reliable data from suppliers for Scope 3 emissions.

Mitigation Strategies

• Use of estimations with clear explanations and consistent methodologies for data comparison over time.
• Gradual increase in data collation for more robust carbon emissions reporting.
• Application of scaling factors to account for missing data in carbon emissions calculations.

Supply Chain Management

Climate-Related Risks & Opportunities

Reporting Standards

Frameworks Used: UK government’s Environmental Reporting guidelines (DEFRA), WRI/WBCSD Greenhouse Gas Protocol (GHG Protocol), Companies Act 2006 (Strategic Report and Directors’ Reports) Regulations 2013

Third-party Assurance: PricewaterhouseCoopers LLP (‘PwC’)

Environmental Metrics

ESG Focus Areas

• Improving financial health
• Inspiring and supporting our people
• Protecting the environment

Environmental Achievements

• Reduced Scope 1 and 2 (market-based) total CO2 emissions by 38% compared to the restated 2022 figures.
• 62% of electricity from renewable sources in 2022

Social Achievements

• Increased free access to credit scores to 168 million people globally.
• Improved employee engagement to 82% in 2023.
• Total community investment of US$17,639,000 in 2023.

Governance Achievements

• 73% of Board members are independent, with 45% being women in 2023.

Climate Goals & Targets

Environmental Challenges

• Supply chain emissions (Scope 3)
• Reducing overall carbon footprint

Mitigation Strategies

• Upgraded Scope 3 methodology to include actual supplier emissions data.
• Focus on renewable energy sources

Supply Chain Management

Climate-Related Risks & Opportunities

Reporting Standards

Frameworks Used: SASB

UN Sustainable Development Goals

• 1.4
• 8.10
• 9.3

Improving financial health for all contributes to these UN SDGs.

Environmental Metrics

ESG Focus Areas

• Improving financial health
• Inspiring and supporting our people
• Protecting the environment

Environmental Achievements

• Reduced Scope 1 and 2 (market-based) total CO2e emissions by 27% in 2024 compared to 2023.
• 75% of electricity consumed in FY24 was from renewable sources.

Social Achievements

• Employee engagement score of 83% in FY24 Great Place To Work survey.
• Total community investment of US$19,728,000 in 2024.

Governance Achievements

• 45% of Experian Board was female at 31 March 2024.
• No new findings or sanctions related to data breaches in FY24.

Climate Goals & Targets

Environmental Challenges

• Data limitations in Scope 3 emissions reporting for prior years.
• Challenges in achieving consistent reporting definitions across all regions.

Mitigation Strategies

• Upgraded Scope 3 methodology in 2023 to include actual supplier emissions data.
• Reviewed reporting definitions across all regions to apply a more consistent approach.

Supply Chain Management

Responsible Procurement

• 78% of suppliers by spend (Purchased Goods and Services, Upstream Leased Assets, Capital Goods, and Investments) have a science-based target by 2029.

Climate-Related Risks & Opportunities

Reporting Standards

Frameworks Used: SASB, TCFD, UNGC, OECD Guidelines for Multinational Enterprises

UN Sustainable Development Goals

• 1.4
• 8.10
• 9.3

Helping people improve their financial health enables them to get fairer access to credit and the essentials they need to transform their lives – from having a home or building their business, to paying for education and healthcare. This in turn drives social and economic development, and contributes to three of the United Nations Sustainable Development Goals (1.4, 8.10 and 9.3), including helping to lift people out of poverty.

Environmental Metrics

ESG Focus Areas

• Improving Financial Health
• Data Security, Accuracy, Fairness, Transparency, Inclusion
• Employee Well-being and Diversity
• Supply Chain Sustainability
• Environmental Sustainability (Net Zero)
• Corporate Governance

Environmental Achievements

• Reduced Scope 1 & 2 emissions by 75% since 2019 baseline
• 84% of electricity from renewable sources in H1 FY25
• 80% of Scope 1 & 2 emissions offset in FY24

Social Achievements

• Reached 195 million+ free consumer members
• Reached 146 million people and small businesses through United for Financial Health
• Improved Glassdoor score to 4.3
• Reduced voluntary employee attrition to 7.9%
• Launched Experian Go, helping 210,000 credit invisible consumers establish credit profiles
• Launched Experian Boost, helping millions improve credit scores

Governance Achievements

• Independent Board evaluation shows first-class corporate governance
• Board meets recommendations of FTSE Women Leaders Review and Parker Review on diversity
• 80% independent Board members, 50% women on Board

Climate Goals & Targets

Environmental Challenges

• Cyber threats
• Data accuracy issues
• Reducing Scope 3 emissions
• Ensuring fair and inclusive access to credit

Mitigation Strategies

• Multi-tiered security approach, Cyber Fusion Centre, DevSecOps
• Data accuracy program, consumer dispute processes
• Supplier engagement program, science-based targets for suppliers
• Development of innovative products like Experian Boost and Experian Go, alternative data sources

Supply Chain Management

Responsible Procurement

• Supplier Code of Conduct
• Experian Sustainability Commitment
• Supplier Diversity Programme

Climate-Related Risks & Opportunities

Physical Risks

• Extreme weather events

Transition Risks

• Regulatory changes
• Market shifts

Opportunities

• Development of climate-related products and services

Reporting Standards

Frameworks Used: SASB, TCFD, SFDR PAI, B4SI

Certifications: ISO 27001, ISO 14001:2015 (4 sites)

Third-party Assurance: KPMG LLP (limited assurance on Scope 1, 2, and some Scope 3 emissions)

UN Sustainable Development Goals

• Goal 1 (No Poverty)
• Goal 8 (Decent Work and Economic Growth)
• Goal 9 (Industry, Innovation and Infrastructure)
• Goal 4 (Quality Education)
• Goal 10 (Reduced Inequalities)
• Goal 13 (Climate Action)

Products and services improve access to credit, financial education, and support sustainable development

Sustainable Products & Innovation

• Experian Boost
• Experian Go
• Limpa Nome
• ESG Insights
• Meter Monitor
• Smart ESG platform

Awards & Recognition

• Great Place to Work
• Fortune's America's Most Innovative Companies
• Fast Company World Changing Ideas Award
• SABRE EMEA Awards
• IDC FinTech Rankings Top 100
• Fortune's Change the World list