Climate Change Data

Environmental Metrics

ESG Focus Areas

• Financial Sustainability
• Good Corporate Governance
• Risk Management
• Human Capital Development
• Consumer Protection
• Community Engagement

Social Achievements

• Implemented policies supporting government programs in preventing the spread of Covid-19 (work from home, adjusted office hours, social distancing, health protocols).
• Increased brand awareness through social media.
• Improved services to customers through electronic policy printing.
• Implemented various human capital development programs (campus recruitment, internet job postings, referral programs, internships, work-study scholarships).
• Incurred employee competency development and training costs of IDR1,496,696,221.

Governance Achievements

• Consistently implemented Good Corporate Governance (GCG) principles in accordance with OJK, BEI regulations, and internal policies.
• Established an Audit Committee and a Risk Monitoring Committee.
• Implemented risk-based supervision through risk management processes in each department.
• Established a Risk Management Committee in accordance with POJK No. 44/POJK.05/2020.
• Implemented a Violation Reporting System (Whistleblowing system).

Climate Goals & Targets

Environmental Challenges

• Weakening economic conditions due to the Covid-19 pandemic.
• Slowdown in premium payments due to the pandemic.

Mitigation Strategies

• Implemented communication strategies with customers using technology.
• Developed an electronic policy printing system.
• Focused on prudent underwriting while maintaining profit margins.
• Implemented intensive premium collection to address payment delays.
• Improved employee capabilities and quality through training and productivity assessments.
• Developed supporting applications to improve customer service.
• Implemented strict cash flow management.

Supply Chain Management

Climate-Related Risks & Opportunities

Awards & Recognition

• Platinum Trophy from Infobank Magazine for Excellent Financial Performance (2010-2019)
• MAIPARK Award 2019 for Best Cedant 2018 Winner III - Category C
• National Award Foundation's Most Innovative Business 2020

Environmental Metrics

ESG Focus Areas

• Not disclosed

Environmental Achievements

• Not disclosed

Social Achievements

• Not disclosed

Governance Achievements

• Implemented risk-based supervision through risk management processes in each work unit.
• Developed core system applications and infrastructure to implement IFRS 17 accounting system.
• Improved the implementation of Good Governance Principles through continuous improvements.
• Implemented risk-based supervision through risk management process in each work unit.
• Developed core system applications and infrastructure to implement IFRS 17 accounting system.

Climate Goals & Targets

Environmental Challenges

• Increased inflation and interest rates affecting public purchasing power.

Mitigation Strategies

• Implemented efficiency measures across all business lines.
• Increased investment returns by optimizing premium receivables to generate positive cash flow.

Supply Chain Management

Supplier Audits: Not disclosed

Responsible Procurement

• Not disclosed

Climate-Related Risks & Opportunities

Physical Risks

• Not disclosed

Transition Risks

• Not disclosed

Opportunities

• Not disclosed

Reporting Standards

Frameworks Used: Null

Certifications: Null

Third-party Assurance: Not disclosed

UN Sustainable Development Goals

• Not disclosed

Not disclosed

Sustainable Products & Innovation

• Not disclosed

Awards & Recognition

• Excellent predicate for 10 consecutive years (2012-2021) from Infobank Magazine
• Market Leaders Award 2022 from Media Asuransi Magazine
• Best Cedant 2022 Winner III – Category C at Maipark Award 2022

Environmental Metrics

ESG Focus Areas

• Sustainability
• Environmental
• Social
• Governance

Environmental Achievements

• Evaluated the implementation of environmentally friendly practices in operational activities (2023), prioritizing the development of systems and procedures for monitoring and reporting the implementation of sustainable finance (2024).

Social Achievements

• Continued the Social and Environmental Responsibility (TJSL) program focusing on community welfare, education, health, and environmental preservation.
• Implemented various employee development programs including campus recruitment, internet job posting, referral programs, internships, and work-study scholarships.

Governance Achievements

• Consistently implemented Good Corporate Governance (GCG) principles of transparency, accountability, responsibility, independence, and fairness.
• Established committees (Audit Committee, Risk Monitoring Committee) and units to ensure effective oversight of various governance aspects.
• Developed an integrated core system application to support the implementation of PSAK 117/IFRS 17.

Climate Goals & Targets

Environmental Challenges

• Unstable global economic conditions, including currency fluctuations and commodity market volatility.
• Increasing competition and changing consumer preferences.

Mitigation Strategies

• Implemented effective efficiency measures across all business lines.
• Developed product and service innovations to meet evolving market demands.
• Improved investment returns by managing premium receivable turnover.
• Ensured the availability of high-quality and competent human resources.

Supply Chain Management

Climate-Related Risks & Opportunities

Awards & Recognition

• The Best Performance General Insurance Company 2023 (Infobank)
• Platinum Trophy for The Best Performance (Infobank)
• Best General Insurance 2023 (Media Asuransi)
• The Best Performing General Insurance 2023 (The Finance)