Climate Change Data

Tryg A/S

Climate Impact & Sustainability Data (2020)

Reporting Period: 2020

Environmental Metrics

ESG Focus Areas

  • Good corporate governance
  • Diversity and inclusion
  • Climate and environment
  • Sustainable claims handling
  • Social commitment (lifebuoys, Nightravens)

Environmental Achievements

  • Ambition to be climate-neutral in 2023, with a target of 30% reduction in carbon emissions by 2023 and 50% by 2030 compared to 2019. Remaining emissions will be compensated for.

Social Achievements

  • Increased job satisfaction to 80 in 2020 from 78 in 2019.
  • Transaction Net Promoter Score (TNPS) of 72 in 2020, exceeding the target of 70.
  • TryghedsGruppen paid out DKK 985m member bonus (8% of premiums paid for 2019).

Governance Achievements

  • Tryg's Supervisory Board comprised of an equal number of men and women.
  • Compliance with the ‘comply-or-explain’ principle in its statutory corporate governance report.

Climate Goals & Targets

Medium-term Goals:
  • 50% reduction in carbon emissions by 2030 compared to 2019
Short-term Goals:
  • Climate-neutral by 2023, 30% reduction in carbon emissions by 2023

Environmental Challenges

  • COVID-19 pandemic impacting ways of working, increased customer calls, and capital market volatility.
  • Need to adapt to changing customer needs and develop new products due to declining demand for core products.
Mitigation Strategies
  • Implemented remote working capabilities for almost all employees.
  • Increased staffing to handle increased customer calls related to COVID-19.
  • Developed new products and services such as cyber insurance, pregnancy insurance, senior care insurance, and digital health solutions.
  • Launched new service in cooperation with flyhjælp.dk to handle flight delays/cancellations.

Supply Chain Management

Responsible Procurement
  • Using climate-friendly spare parts in claims handling

Climate-Related Risks & Opportunities

UN Sustainable Development Goals

  • SDG 12 (Responsible consumption and production)
  • SDG 13 (Climate action)

Minimizing Tryg's carbon footprint, the carbon footprint of investments, and the carbon footprint of claims handling processes.

Sustainable Products & Innovation

  • Tryg Bilpleje (car care service)
  • Digital health solutions (Behandlerbooking, Lægehotline)