Climate Change Data

Environmental Metrics

ESG Focus Areas

• Diversity, Equity, and Inclusion (DEI)
• Integrity of global money movement
• Economic prosperity

Environmental Achievements

• Reduced greenhouse gas emissions from operations and business travel (specific quantification not provided)
• Denver headquarters awarded LEED Gold certification (70% renewable electricity, >25% recycled materials, >25% materials sourced within 500 miles, >20% energy cost savings)

Social Achievements

• Launched Oxford Economics report on remittances' role in COVID-19 relief and recovery
• Increased gender diversity in senior management (38% women)
• Western Union Foundation provided relief to 80,000 individuals after disasters and crises, invested ~$6 million in workforce skilling and crisis response

Governance Achievements

• 91% of Board of Directors were independent
• 45% Board diversity
• Implemented an Ethics Program including Code of Conduct, Ethics Helpline, Conflicts of Interest Policy, annual modern slavery and human trafficking statement, and ethics training

Climate Goals & Targets

Environmental Challenges

• COVID-19 pandemic and its economic and social impacts
• Racial injustices and inequities
• Maintaining environmental performance while offices reopen post-pandemic

Mitigation Strategies

• Focus on three key priorities: DEI, integrity of money movement, and economic prosperity
• Mitigation initiatives to reduce greenhouse gas emissions
• Sustainable facilities initiatives (e.g., LEED certification, solar panels, waste management)

Supply Chain Management

Climate-Related Risks & Opportunities

Reporting Standards

Frameworks Used: GRI, SASB

UN Sustainable Development Goals

• Goal 1: No Poverty
• Goal 5: Gender Equality
• Goal 8: Decent Work and Economic Growth
• Goal 10: Reduced Inequalities
• Goal 16: Peace Justice and Strong Institutions
• Goal 17: Partnerships for the Goals

Awards & Recognition

• 2020 Fintech Breakthrough Award - Best Fraud Prevention Platform
• Bandera Azul Ecológica (Blue Ecological Flag) for San José, Costa Rica office (2016-2019)

Environmental Metrics

ESG Focus Areas

• Furthering Economic Prosperity
• Advancing Diversity, Equity, and Inclusion
• Promoting the Integrity of Global Money Movement
• Climate Change

Environmental Achievements

• Disclosed Scope 1 and 2 greenhouse gas (GHG) emissions for the first time (12,125 mtCO2e).

Social Achievements

• Prevented approximately $1.9 billion in fraudulent transactions in 2021.
• Assisted in more than 600 human trafficking investigations in 2021.
• Improved ESG ratings with MSCI, Sustainalytics, and ISS ESG.
• Women in senior management and above roles increased in absolute numbers (percentage remained at 38%).
• Launched a new DEI program office, naming a Chief Diversity and Talent Officer.

Governance Achievements

• Refreshed the Code of Conduct, making it easier to read and reference.
• Completed a Climate Risks and Opportunities Assessment aligned with TCFD recommendations.
• A portion of executives’ compensation is linked to meeting ESG metrics.

Climate Goals & Targets

Environmental Challenges

• Potential wrongful use of the network by illicit actors to facilitate human trafficking.
• Climate change risks (severe weather, wildfires, emerging regulation, reputational risks).

Mitigation Strategies

• Implemented a multi-faceted approach to preventing human trafficking (training, partnerships, transaction monitoring).
• Completed a Climate Risks and Opportunities Assessment to inform next steps for disclosure against the TCFD reporting framework.
• Initiatives to reduce GHG emissions from operations (sustainable workspaces, e-waste reduction).

Supply Chain Management

Responsible Procurement

• Vendor Code of Conduct

Climate-Related Risks & Opportunities

Physical Risks

• Severe weather
• Wildfires

Transition Risks

• Emerging regulation
• Reputational risks

Reporting Standards

Frameworks Used: GRI Standards: Core option, SASB Standards (Software & IT Services and Consumer Finance standards), UN SDGs

UN Sustainable Development Goals

• Goal 1: No Poverty
• Goal 5: Gender Equality
• Goal 8: Decent Work and Economic Growth
• Goal 10: Reduced Inequalities
• Goal 16: Peace, Justice and Strong Institutions
• Goal 17: Partnerships for the Goals

Western Union's actions contribute to these goals through remittances, financial inclusion initiatives, diversity and inclusion programs, anti-corruption efforts, and support for migrants and refugees.

Awards & Recognition

• 2022 World’s Most Ethical Companies™ (Ethisphere)
• Best Place to Work for LGBTQ+ Equality (Human Rights Campaign)
• Top 100 Companies Supporting Healthy Families and Communities (JUST Capital)
• Bloomberg Gender Equality Index
• Dave Thomas Foundation’s Best Adoption-Friendly Workplaces

Environmental Metrics

ESG Focus Areas

• Furthering Economic Prosperity
• Advancing Diversity, Equity, and Inclusion (DEI)
• Promoting the Integrity of Global Money Movement

Environmental Achievements

• Reduced office space by 28%, consolidating into fewer, larger sites with better environmental performance.

Social Achievements

• Achieved gender pay equity globally and racial/ethnicity pay equity in the U.S.
• Launched a Parents and Caregivers Employee Resource Group (ERG).
• The Western Union Foundation exceeded its Opportunity Beyond Borders commitment, investing over $20 million and impacting 50,000 people directly and 2 million indirectly.

Governance Achievements

• Prevented approximately $1.3 billion in fraudulent transactions in 2022.
• Assisted in more than 650 human trafficking investigations in 2022.
• Reported consumer fraud decreased globally by 12%.

Climate Goals & Targets

Environmental Challenges

• Climate change risks and opportunities (physical risks from severe weather, transition risks from regulation and reputation).
• Potential wrongful use of the network by illicit actors to facilitate human trafficking.

Mitigation Strategies

• Climate Risk and Opportunities Assessment aligned with TCFD recommendations.
• Multi-faceted approach to preventing human trafficking including training for agents, leveraging external partnerships, and using tools to monitor and detect suspicious transactions.

Supply Chain Management

Responsible Procurement

• Vendor Code of Conduct

Climate-Related Risks & Opportunities

Physical Risks

• Severe weather and natural disasters

Transition Risks

• Emerging regulation
• Reputational risks

Reporting Standards

Frameworks Used: GRI Standards, SASB Software & IT Services and Consumer Finance standards, UN SDGs

UN Sustainable Development Goals

• Goal 1
• Goal 5
• Goal 8
• Goal 10
• Goal 16
• Goal 17

Western Union's actions contribute to these goals through facilitating remittances, advancing DEI, promoting financial inclusion, engaging on migration issues, combating illicit activity, and enabling financial flows in response to crises.

Awards & Recognition

• 2023 World’s Most Ethical Companies (Ethisphere)
• Best Place to Work for LGBTQ+ Equality (Human Rights Campaign)
• Top 100 Companies Supporting Healthy Families and Communities (JUST Capital)
• Bloomberg Gender Equality Index
• Dave Thomas Foundation’s Best Adoption-Friendly Workplaces
• Bandera Azul Ecológica (Costa Rica)
• Great Place to Work Certified (Costa Rica and India)