Peer for You Public Company Limited

Climate Impact & Sustainability Data (2023)

Total Carbon Emissions:1,071,563 kgCO2e

Total Energy Consumption:1,030,153 kWh

Water Consumption:302 m3

Waste Generated:218,108 kg

Reduced carbon footprint by 21.52% in 2023 compared to 2022 (1,071,563 kgCO2e vs. previous year)
Reduced wet garbage by 31.30% in 2023 compared to 2022
Care the Bear Project: Reduced carbon footprint by 5,060.87 kgCO2e, equivalent to planting 568 trees
LESS project: Switching to LED bulbs, reducing emissions by approximately 12.9 kgCO2e/month
Alfresco Project: Reduced paper usage by 20,817 sheets and costs by 753,421 baht

Average employee engagement satisfaction survey result of 97%
Zero accidents from work stoppages for employees and contractors
No complaints regarding human rights
Provided scholarships, donated clothing, calendars, and participated in lottery donation projects
Organized various employee wellbeing initiatives (Happy Workplace, Club Mind Friend, Best Performance Awards)

Selected for the Thailand Sustainability Investment (THSI) award for the fourth consecutive year
Rated “Excellent” for compliance with good corporate governance principles by the Thai Institute of Directors Association (IOD)
Established a Sustainability Development Committee
Implemented a comprehensive anti-corruption policy and declared intent to join the Coalition Against Corruption (CAC)

Long-term Goals:

Reduce the impact of climate change and greenhouse gases by 10% compared to 2022 (base year) in the amount of direct and indirect greenhouse gas emissions (Scope 1, 2, and 3) by 2027

Decreased revenue due to project cancellations and reduced service size because of the COVID-19 pandemic
Increased competition from both large and small operators
Low profit margin
Losses from anticipated credit losses and losses from investments in securities
Risk from changes in technology and consumer behavior
Risk from economic competition
Risk from the entry and exit rate of personnel with specialized skills
Risk from relying on personnel in important positions
Risk from contract violation
Risk from climate change
Investment risk
Risk from interest rate fluctuations
Risk from customer default on debt payments
Emerging risks from the impact of COVID-19

Adjusted business strategies and cost management, focusing on enhancing operational efficiency and transitioning towards a more technology-driven approach
Venturing into new businesses and seeking opportunities to invest in other potential new S-curve businesses
Restructuring the business by transferring core businesses to subsidiaries
Investing in new businesses and establishing subsidiaries to support new businesses
Implementing Digital Transformation technology
Improving services to meet consumer needs by emphasizing Non-Voice services and social media communication
Developing software to support changes in various technologies
Providing training to develop employees' skills in Voice & Non-Voice services
Implementing a succession plan for senior management positions
Establishing management guidelines and requiring contract review
Developing a business continuity plan (BCP)
Adhering to operating guidelines in accordance with the principles of sustainable development
Establishing an investment policy and adhering to investment management practices
Preparing an annual emergency response plan and establishing a backup site for operations
Implementing Work Anywhere project for employees
Establishing measures to prevent the spread of COVID-19

Supplier Audits: Once a year

Frameworks Used: GRI

Certifications: ISO 9001:2015, ISO 20000-1:2018, ISO 27001:2013, COPC, CMMI for Development Maturity Level 3

Thailand Outsourced Contact Center Service Provider of the Year (Frost & Sullivan, 10 consecutive years)
Asia's Most Trusted Contact Center and Customer Management Services Company
Asia’s Leading SMEs : Asia Corporate Excellence & Sustainability Awards 2020
Thailand Sustainability Investment (THSI) 2020-2022
2021 Thailand Customer Experience Outsourcing Services Company of the Year
2022 Thailand Customer Experience Outsourcing Services Company of the Year