Climate Change Data

Environmental Metrics

ESG Focus Areas

• Economic and social inclusion
• Digital transition and innovation
• Human rights
• Diversity commitment and management
• Quality employment
• Sustainable development
• Transparency
• Corporate culture and values
• Climate change
• Circular economy

Environmental Achievements

• Launched a decarbonization plan to reduce greenhouse gas emissions by 30% by 2025 and achieve carbon neutrality by 2040
• ILUNION Hotels and Torre ILUNION and Mizar (corporate) use 100% renewable electricity
• ILUNION Laundry Services has 16 plants with solar panels (11 more than in 2021), generating 2,435.56 MWh and avoiding the emission of 643.54 Tn CO2
• ILUNION Laundry Services reduced water use per production unit by 2%
• ILUNION Laundry Services' "Zero Plastic Commitment" project minimized single-use plastic consumption by 4,000 kg and avoided the emission of 12,000 kg of CO2
• ILUNION Hotels and the app Too Good To Go joined forces to combat food waste, saving almost 5,500 kg of food

Social Achievements

• Activated a free global telephone service for Ukrainian citizens displaced by war
• Introduced the Employee Assistance Program (EAP) for 24-hour psychological assistance to employees and their families
• ILUNION Sociosanitario started the Talentia Project for professional growth of 43 managers
• ILUNION BPO Contact Center acquired Servitelco, incorporating 610 people (370 with disabilities)
• Provided parental leave to 654 people
• Increased training hours in occupational risk prevention and healthcare by more than 6,000
• Launched online training through LinkedIn Learning, completing 1,845 courses with 2,667 hours of viewing

Governance Achievements

• Launched the Human Rights training and awareness-raising project for the entire workforce
• Implemented Moody's AI tool to analyze suppliers' financial, compliance, and ESG risks
• Introduced 6conecta application for occupational risk prevention management
• Promoted a support protocol for women workers experiencing gender-based violence, assisting 95 people (89 women with disabilities)
• ILUNION Hotels developed a food waste policy

Climate Goals & Targets

Environmental Challenges

• Climate change
• Water scarcity
• Waste management
• Supply chain risks

Mitigation Strategies

• Decarbonization plan
• Water reduction measures
• Circular economy initiatives
• Supplier risk analysis using AI

Supply Chain Management

Supplier Audits: Not disclosed

Responsible Procurement

• Moody's AI tool for supplier risk analysis

Climate-Related Risks & Opportunities

Physical Risks

• Not disclosed

Transition Risks

• Not disclosed

Opportunities

• Not disclosed

Reporting Standards

Frameworks Used: GRI Standards

Certifications: EFQM + 600 European Seal of Excellence (ILUNION Hotels), Universal Accessibility certification (UNE 170001-2) (ILUNION Hotels), QSostenible building sustainability seal (ILUNION Hotels), Ecostars Ecological Hotel Rating (ILUNION Hotels), ISO 45001 (63.3% of ILUNION companies)

Third-party Assurance: Independent auditing firm

UN Sustainable Development Goals

• SDG 7
• SDG 8
• SDG 5
• SDG 3
• SDG 12
• SDG 13
• SDG 14
• SDG 15
• SDG 6
• SDG 11

The report details how various initiatives contribute to these goals.

Sustainable Products & Innovation

• Not disclosed

Awards & Recognition

• Award in Large Company Category for Recycling4all project (Expansion Awards)
• Acknowledgment from General Directorate of Public Health of Community of Madrid (ILUNION Social and Health)
• XI AMADE Professional Awards (ILUNION Social and Health)
• Traveling for Happiness Awards (ILUNION Hotels)
• Acknowledgment from Cadiz Business Association (CEC) (ILUNION Sancti Petri hotel)
• Super Caregivers 2022 Award (ILUNION Hotels)
• Barcelona Sustainable Tourism Award (ILUNION Hotels)
• Global Awards WTM World Responsible Tourism (ILUNION Hotels)
• National Award for Excellent, Innovative, and Sustainable Management (ILUNION Laundry Services)
• Third prize TOP NON VISIBLE DIVERSITY COMPANY (ILUNION Laundry Services)
• Equality endorsement and Fent Empresa, Iguals en Oportunitats stamp (ILUNION Laundry Services)
• COCEMFE Extremadura recognition (ILUNION Facility Services)
• Platinum Contact Center Awards (ILUNION BPO Contact Center)

Environmental Metrics

ESG Focus Areas

• Environmental Commitment
• Social Commitment
• Governance

Environmental Achievements

• 30% reduction in GHG emissions by 2025 (target)
• Carbon neutrality by 2040 (target)
• Reduced water consumption per production unit by 5.6% compared to 2022 in laundries
• Reduced single-use plastic consumption by over 321,000 kg, preventing the emission of 1,000 tonnes of CO2
• Valorised 715 tonnes of textile waste from laundries

Social Achievements

• Increased hiring, with people with disabilities making up 41.7% of the workforce
• Implemented 400,552 social and personal adjustment measures benefiting 28,834 individuals
• Launched "ILUNION is for you" project, hiring 144 women (97 with disabilities) in male-dominated roles
• Launched "ILUNION Women in Tech" project, incorporating 27 women in technical and ICT roles
• Carried out 89 social actions, involving around 7,000 employees and benefiting more than 20,000 people

Governance Achievements

• Approved nine policies to bolster Governance at ILUNION
• Launched #ILUNION4HumanRights project, committing to safeguarding human rights across the value chain
• Approved Responsible and Sustainable Procurement Policy
• No reports of corruption and bribery in 2023

Climate Goals & Targets

Environmental Challenges

• Economic uncertainty, significant increases in energy costs, CPI, and interest rates

Mitigation Strategies

• Strong ability to manage challenges, minimizing impact on economic results
• Implementing decarbonisation strategy focused on renewable energies, energy efficiency, sustainable mobility, and climate action plan

Supply Chain Management

Supplier Audits: All suppliers with invoicing over €40,000 analyzed through GoSupply tool (representing >80% of total invoicing)

Responsible Procurement

• Responsible and Sustainable Procurement Policy

Climate-Related Risks & Opportunities

Physical Risks

• Heat waves
• Water stress and droughts

Transition Risks

• Dependency on fossil fuels
• Diminished natural resources and raw materials

Opportunities

• Renewable energy
• Energy efficiency

Reporting Standards

Frameworks Used: GRI Standards Selected

Certifications: ISO 9001, ISO 14001, ISO 14064, BREEAM, EFQM, UNE 17001

Third-party Assurance: Independent entity

UN Sustainable Development Goals

• SDG 8
• SDG 10
• SDG 6
• SDG 7
• SDG 11
• SDG 12
• SDG 13
• SDG 15
• SDG 16
• SDG 17
• SDG 1
• SDG 2
• SDG 3
• SDG 5

ILUNION's business activities are centered around SDGs 8 and 10; other SDGs are considered fundamental aspects in its sustainability strategy.

Sustainable Products & Innovation

• Not disclosed

Awards & Recognition

• Diversity and Wellbeing Awards
• Impact European Champions Award
• Compromiso RSE Award
• Sustainability 2023 Awards
• Award for the Raíces Project