Climate Change Data

Environmental Metrics

ESG Focus Areas

• Diversity, Equity and Inclusion

Social Achievements

• Associates volunteered more than 21,000 hours of their time to help organizations across our footprint.
• More than 66% of our associates were women and approximately 15% identify themselves as part of a minority group. Among the Company’s 139-person Leadership Team, women make up approximately 33% of these associates, up from 13% in 2010 while minorities account for approximately 6% of the Leadership Team members, up from less than 1% in 2010.

Climate Goals & Targets

Environmental Challenges

• The COVID-19 pandemic is continuing and our businesses and the businesses of some of our customers continue to face challenges.
• Competition for core deposits in our markets remains very competitive and we continue to anticipate that our percentage of non-core funding is likely to increase as PPP loan funds and stimulus monies are utilized.

Mitigation Strategies

• Adjusted our protocols to align with treating COVID-19 as endemic, prioritizing culture while responding to risks in real-time.
• Continued to strongly encourage and incentivize vaccination among our associates.

Supply Chain Management

Climate-Related Risks & Opportunities

Physical Risks

• natural disasters, including tornadoes, severe storms, fires, wildfires, floods, and hurricanes

Transition Risks

• Changes in consumer preferences or technology and additional legislation, regulatory and legal requirements, including those associated with the transition to a low-carbon economy

Awards & Recognition

• one of the nation's 100 Best Companies to Work For in 2017, 2018, 2019, 2020, and 2021
• one of the top 20 “Best Banks to Work For” in the country every year from 2013 to 2021
• inducted into the Nashville Business Journal's “Best Places to Work” Hall of Fame in 2013
• awarded the “Best Place to Work” among mid-sized companies by the Memphis Business Journal in 2015, 2017, 2018, 2019, 2020, and 2021
• named a Top Workplace among mid-sized companies by the Knoxville News Sentinel in 2017, 2018, 2019, 2020, and 2021

Environmental Metrics

ESG Focus Areas

• Diversity, Equity, and Inclusion
• Community Development
• Climate Change and Sustainability
• Employee Well-being
• Client Experience

Environmental Achievements

• Formed a Climate and Sustainability Committee to guide environmental practices and policies.
• Financed $117 million in funding for solar farms and $265 million in construction loan syndications for solar projects.
• Implemented the Energy Star program to monitor and reduce environmental footprint.

Social Achievements

• Expanded DEI infrastructure with two full-time associates in localized DEI leadership roles.
• Launched 13 locally based DEI Councils with 178 associate volunteers.
• Restructured internal teams focused on community efforts for greater local focus.
• Launched the first Pinnacle Economic Empowerment Resource (PEER) Center to support businesses and improve financial well-being in underserved areas.
• Associate volunteer service hours increased by 24% to 30,877 hours.

Governance Achievements

• Established a Climate and Sustainability Committee.
• 100% of associates completed equal employment opportunity and affirmative action training.
• 97% of associates completed Intentional Inclusion bias training.

Climate Goals & Targets

Environmental Challenges

• Climate change and the transition to a zero-carbon economy.
• Meeting the needs of underserved communities.
• Maintaining high levels of client satisfaction.

Mitigation Strategies

• Formed a Climate and Sustainability Committee and engaged a consultant on climate impact.
• Restructured community efforts with a greater local focus and launched the PEER Center.
• Established a Net Promoter Taskforce to analyze client feedback and develop new service strategies.

Supply Chain Management

Responsible Procurement

• Focus on local business partners and diverse vendors.

Climate-Related Risks & Opportunities

Opportunities

• Financing of solar projects.

Awards & Recognition

• Greenwich Excellence Awards

Environmental Metrics

ESG Focus Areas

• Diversity, Equity, and Inclusion
• Community Development
• Climate Change
• Client Service
• Associate Well-being

Environmental Achievements

• Developed Solar Capital Advisory, arranging construction loans on 8 utility-scale solar projects (122 megawatts) and providing $180 million in sale-leaseback agreements and $17 million in solar partnership lending.
• 403,867 accounts receive eStatements instead of mailed paper statements; 244,898 online banking users; 2,063,951 deposits made via mobile deposit (personal) and remote deposit capture (business).

Social Achievements

• Significant strides in increasing diversity of associate base and leadership team since 2020; 198 associates serving on 14 locally based DEI councils; more than 300 DEI events firm-wide and at a local level in 2023.
• Redesigned community lending program with increased associate dedication and local decision-making; $1.74 billion committed investment in community development; $902.6 million in home loans for low- to moderate-income individuals and families.
• 94% associate retention rate; $1.4 million spent on associate appreciation; 3,491 Pinnacle Cares packages sent.

Governance Achievements

• Established two Climate Sustainability Committees (board and management); 100% of associates completed equal employment opportunity and affirmative action training; 100% of associates completed assigned training and passed proficiency exams.

Climate Goals & Targets

Environmental Challenges

• Managing climate-related risks and opportunities; meeting regulatory requirements related to climate change and the carbon transition; serving historically underserved and underbanked communities.
• Maintaining high client satisfaction while continuing to improve service delivery.

Mitigation Strategies

• Preparing to meet regulatory requirements and respond to threats and opportunities related to climate change; developing a bold new vision for reaching historically underserved communities; establishing a Net Promoter Taskforce to analyze research data and develop new service strategies.

Supply Chain Management

Responsible Procurement

• Increased spending with minority, women, and veteran-owned businesses.

Climate-Related Risks & Opportunities

Opportunities

• Advising clients on climate-related changes; developing energy-efficient products and services.

Awards & Recognition

• 30 Greenwich Excellence and Greenwich Best Brand Awards