Climate Change Data

Environmental Metrics

ESG Focus Areas

• Sustainability
• Corporate Social Responsibility

Environmental Achievements

• Not disclosed

Social Achievements

• Talent management, diversity, inclusion and welfare programs implemented to strengthen employee skills.
• 43% of employees are women.

Governance Achievements

• New 2019-2021 strategic plan approved.
• Compulsory anti-corruption training for new hires.
• Updating of the Group’s anti-corruption procedures.
• Compulsory annual training for employees involved in activities with the Central Banks of Northern Europe.

Climate Goals & Targets

Environmental Challenges

• Slowdown in the world economy due to geopolitical tensions, slowdown in industrial production, and concerns about the spread of the Coronavirus.
• Continued preference for cash purchases in Italy despite extensive card payment acceptance network.

Mitigation Strategies

• Implementation of a new 2020-2022 Strategic Plan to optimize international growth and consolidate market position.
• Investments in new strategic projects and technological infrastructures (91 million euro).

Supply Chain Management

Supplier Audits: Not disclosed

Responsible Procurement

• Not disclosed

Climate-Related Risks & Opportunities

Physical Risks

• Not disclosed

Transition Risks

• Not disclosed

Opportunities

• Not disclosed

Reporting Standards

Frameworks Used: GRI

Certifications: Null

Third-party Assurance: Deloitte & Touche S.p.A. (limited review)

UN Sustainable Development Goals

• Not disclosed

Not disclosed

Sustainable Products & Innovation

• Not disclosed

Awards & Recognition

• Gold Excellence in Learning award in the “Compliance” category

Environmental Metrics

ESG Focus Areas

• Sustainability
• Corporate Social Responsibility
• Talent Management
• Diversity
• Employee Welfare
• Environmental Protection
• Climate Change
• Ethical and Socially Responsible Business Model

Environmental Achievements

• Reduced carbon dioxide emissions by approximately 4,000 tons by purchasing 11,372 MWh of clean energy.
• Produced around 72,500 kWh per year of clean electricity in the main Milan office building

Social Achievements

• Renewed supplementary company contract for SIA and SIApay, including increased support for children with disabilities, contributions to supplementary pension schemes, and health insurance policies with free two-yearly check-ups.
• Provided over 73,000 training hours during the year (average 20 hours per capita).
• Drafted a Diversity and Inclusion policy.
• Maintained a substantially equal pay policy for men and women in Italy.
• Near 100% return rate on parental leave for both parents.
• 3% increase in employees compared to the previous year, with 30% of new hires being under 30.
• Donated to a center of excellence in Milan for the installation of 4 complete intensive care units and to the Right to Education Fund for distance learning tools for students.

Governance Achievements

• Implemented a structured and organic path aimed at creating sustainable value for all stakeholders.
• Maintained constant dialogue with stakeholders.
• Implemented a risk governance and internal control system.
• Formalized Group anti-corruption guidelines, Criminal Background Check policy, Procedure for the management of gifts, Guidelines and policy on donations, and Policy for the use of Business Credit Cards.

Climate Goals & Targets

Environmental Challenges

• COVID-19 pandemic and its impact on the global economy and electronic payments market.
• Reduction in business volumes in some areas due to the pandemic.
• Decrease in bank budgets and investment plans.
• Slowdown of some strategic initiatives.
• Persistent propensity of Italians to use cash for purchases.

Mitigation Strategies

• Created a task force of senior managers to secure the delivery of Plan objectives.
• Implemented revenue protection mechanisms and cost containment actions.
• Launched a careful revenue protection mechanism, assisted by a relentless cost containment action.
• Implemented remote working solutions.
• Extended insurance policy to include possible damage from COVID-19.
• Timely initiatives aimed at reducing variable costs.
• Migrated several banking customers to SIA systems.
• Introduced and sold new mobile payment services.

Supply Chain Management

Climate-Related Risks & Opportunities

Sustainable Products & Innovation

• Flowe card made of cherry wood from sustainably managed forests

Environmental Metrics

ESG Focus Areas

• Sustainability

Environmental Achievements

• Secured approval of CO2 reduction targets from the Science-Based Target initiative

Social Achievements

• Signed an agreement with trade unions that will govern teleworking for Nexi Payments and Help Line employees
• Maintained training and development with new programmes that can be used remotely

Governance Achievements

• Seven-point increase in the 2021 S&P Global Corporate Sustainability Assessment, significantly improving ESG rating
• Inclusion in the FTSE4Good index and in the MIB ESG index

Climate Goals & Targets

Environmental Challenges

• Continuing health emergency and the international crisis arising from the conflict in Ukraine
• Uncertainty as to the recovery in global trade and manufacturing and to the enduring geopolitical tensions spawned by the Covid-19 pandemic

Mitigation Strategies

• Promptly set up remote working arrangements for almost all its employees and contractors
• Refined remote working methods and platforms, and then, starting in the second half of the year, “hybrid working” solutions were envisaged with a gradual, partial return to offices in safe conditions
• Reinforced safeguards and operational tools in order to prevent and limit incidents that may harm the security of systems and information flows

Supply Chain Management

Climate-Related Risks & Opportunities

Reporting Standards

Frameworks Used: Science-Based Target initiative, S&P Global Corporate Sustainability Assessment, FTSE4Good index, MIB ESG index

Environmental Metrics

ESG Focus Areas

• Climate Change
• Diversity, Equity & Inclusion
• Data Security
• Financial Inclusion
• Society Digitalization & Progress
• Business Ethics, Transparency & Risk Management

Environmental Achievements

• Confirmed CDP Leadership Level with an 'A-' score.
• Included in the S&P Global Sustainability Yearbook for the third consecutive year.
• Launched Planet Care, a sustainability-oriented service linked to Nexi cards.
• Started using recycled materials and ocean plastics for payment card production.
• Improved responsible management of the entire supply chain.

Social Achievements

• Received the Top Employers Italy award from the Top Employers Institute.
• 32% of new employees were under 30 years old.
• 42% of employees were women.
• Zero incidents of discrimination.
• 175,099 training hours provided in 2022.
• Net Promoter Score increased by 18% compared to 2021.

Governance Achievements

• Became a UN Global Compact participant.
• Improved ESG Corporate Sustainability Assessment rating by S&P Global (73 out of 100).
• Zero incidents of corruption, antitrust violations, or marketing communication non-compliance.
• Formalized the Group's ESG strategy.

Climate Goals & Targets

Environmental Challenges

• Macroeconomic uncertainties due to the Russia-Ukraine conflict and energy crisis.
• Regulatory evolution and adaptation to changes in the payment industry.
• Competition from other players in the acquiring segment.
• Energy crisis potentially impacting business.

Mitigation Strategies

• Strategic planning to monitor transaction volumes.
• Monitoring regulatory developments and implementing compliance actions.
• Developing specific growth initiatives to gain market share.
• Analysis of business continuity impacts due to energy supply interruptions and impacts on corporate clients.

Supply Chain Management

Responsible Procurement

• Supplier qualification process.
• Compliance with Model 231 and Code of Ethics.
• Monitoring of technical suitability, certifications, and social and economic-financial soundness.

Climate-Related Risks & Opportunities

Physical Risks

• Extreme weather events
• Floods
• Increased energy costs for cooling data centers

Transition Risks

• Emerging regulations
• Carbon tax

Opportunities

• Consolidation of data centers
• Use of hybrid and electric vehicles
• Building efficiency initiatives

Reporting Standards

Frameworks Used: GRI Standards, TCFD

Certifications: ISO 9001, ISO 14001, ISO 27001, ISO 27017, ISO 27018, ISO 22301, PCI-DSS, SA8000

Sustainable Products & Innovation

• Planet Care
• Cards made from recycled/ocean plastic
• SoftPOS
• Digital Receipt
• Virtual Cards

Awards & Recognition

• Top Employers Italy 2023

Environmental Metrics

ESG Focus Areas

• Climate Change
• Responsible Consumption
• Diversity, Equity & Inclusion
• Employee Welfare
• Training & Development
• Customer Centricity
• Data Security
• Financial Inclusion
• Society Digitalisation & Progress
• Business Ethics, Transparency & Risk Management

Environmental Achievements

• Achieved 53% renewable energy usage across the Group.
• Decommissioned data centers in Germany and Finland, reducing the total number to 45.
• Consolidated offices in Milan and Rome, improving space utilization and reducing environmental impact.
• Launched Planet Care, a sustainability-oriented service linked to Nexi cards.
• Confirmed CDP Leadership Level with an 'A-' rating.
• Included in the S&P Global Sustainability Yearbook for the third consecutive year.
• Joined the Dow Jones Sustainability World Index (DJSI World) and the Dow Jones Sustainability Index Europe.

Social Achievements

• Provided 134,623 hours of training in 2023.
• Increased Net Promoter Score by 2.2 compared to 2022.
• 37% of new employees were under 30 years old.
• 43% of employees are women.
• 29.5% of managerial positions held by women.
• Zero incidents of discrimination in 2023.
• Launched Group-wide ESG Community to raise awareness and engage employees.

Governance Achievements

• Updated Group's Sustainability Policy and Corporate Bodies Diversity Policy.
• Established the Group's ESG strategy for 2023-2025.
• Increased weight of ESG objectives in executive compensation.
• Zero incidents of corruption, antitrust violations, or non-compliance regarding marketing communications in 2023.
• Updated Group Anti-Bribery and Corruption Policy.

Climate Goals & Targets

Environmental Challenges

• International tensions and macroeconomic uncertainty.
• Supply chain disruptions.
• Increasing geopolitical tension.
• Potential threats from Artificial Intelligence.
• Full implementation of CSRD requirements.

Mitigation Strategies

• Activated numerous initiatives for customers and consolidated internal safeguards.
• Improved governance, processes, and activities for managing suppliers, including third-party risk assessments.
• Increased products stock level, activated suppliers’ backup and continuously monitored stock levels.
• Established behavioral guidelines for employees and developers, mapped AI risk scenarios, and defined a dedicated risk framework.
• Setup of a project plan for CSRD with allocated resources.

Supply Chain Management

Supplier Audits: Third-party risk assessments on IT and ESG.

Responsible Procurement

• Supplier qualification process
• Compliance with Nexi's Code of Ethics and Model 231
• Sustainability scoring framework for ESG aspects.

Climate-Related Risks & Opportunities

Physical Risks

• Flooding
• Extreme weather events

Transition Risks

• Emerging regulations
• Carbon pricing

Opportunities

• Energy efficiency improvements
• Electric vehicle fleet

Reporting Standards

Frameworks Used: GRI Standards, TCFD, UN Global Compact

Certifications: ISO 9001, ISO 14001, ISO 27001, ISO 22301, PCI DSS, SA8000

Sustainable Products & Innovation

• SoftPOS
• Cards made from recycled PVC and ocean-recovered plastic.

Awards & Recognition

• Bronze Award in Health & Safety Awards (Nexi Greece)
• Bite Awards (Nexi SoftPOS)
• Top Employer 2023
• Premio nazionale per l’innovazione
• MF Innovazione Award (Nexi Planet Care)
• JojobRT Award