Climate Change Data

Environmental Metrics

ESG Focus Areas

• Energy/GHG management and reductions
• Electronic waste and other recycling
• Opportunities in clean technology
• Business ethics and professional integrity
• Business continuity and enterprise risk management
• Board of Directors' governance framework
• Conduent associate experience
• Diversity and inclusion
• Giving back in our local communities
• Privacy and data security

Environmental Achievements

• 32% reduction in Scope 2 carbon emissions since 2019
• 16M lbs. of paper recycled in 2021
• 36.7K items of e-waste recycled in 2021
• 55% reduction in real estate square footage since 2017
• 4% reduction in carbon emissions in 2021
• 739 servers upgraded to more efficient models
• 7,959 servers transitioned to energy efficient servers
• 22% of energy from renewable sources
• 151 items of electronics reclaimed

Social Achievements

• Forbes: Best Employers for Diversity
• HRC Foundation Corporate Equality Index: Best Place to Work for LGBTQ+ Equality in the U.S. (2022) and Mexico (2021)
• 2,372 hours volunteered
• 76% associate participation in developmental training
• 99% associate participation in mandatory training
• $125B disbursed in payments to support government programs
• 3/4 health insured lives in the U.S. touched by Conduent services
• Nearly 9M tolling transactions processed every day
• 1.3B customer service interactions completed each year
• 123% increase in EIG members

Governance Achievements

• 37.5% of the board of directors identify as female or ethnically diverse
• 87.5% of the board of directors are independent
• 99% of associates completed annual ethics training
• ISO27001 corporate information security certification achieved

Climate Goals & Targets

Environmental Challenges

• Acute and Chronic Physical Risks: Natural disasters or effects of climate change
• Enhanced emissions-reporting and -reduction obligations
• Shifts in client preferences, resulting in demand for more sustainable operations
• Lack of investment in new technologies
• Access to public sector infrastructure investments
• Digital solutions

Mitigation Strategies

• Tailored emergency response/business continuity plans to protect operations
• Geographically dispersed data centers with automated fail-over protocols
• Monitoring global regulations and setting up internal systems to measure emissions
• Responding to voluntary emission-reporting disclosures
• Monitoring new developments in sustainable technology
• Disciplined approach to investing in new technologies
• Developing new service offerings
• Increasing use of renewable energy
• Adopting more sustainable practices and disclosures

Supply Chain Management

Responsible Procurement

• Supplier Code of Conduct
• Actively seeking certified diverse suppliers

Climate-Related Risks & Opportunities

Physical Risks

• Natural disasters
• Effects of climate change

Transition Risks

• Enhanced emissions-reporting and -reduction obligations
• Shifts in client preferences
• Lack of investment in new technologies

Opportunities

• Access to public sector infrastructure investments
• Digital solutions
• Resilience
• Renewable energy
• Resource efficiency

Reporting Standards

Frameworks Used: SASB, CDP, TCFD

Certifications: ISO 27001

UN Sustainable Development Goals

• SDG 1: No Poverty
• SDG 2: Zero Hunger
• SDG 3: Good Health and Well-being
• SDG 8: Decent Work and Economic Growth
• SDG 11: Sustainable Cities and Communities

Conduent's solutions and services contribute to these SDGs through various initiatives.

Sustainable Products & Innovation

• Omnichannel CXM solutions
• Electronic tolling
• Cashless transit fare solutions
• Congestion pricing
• Electronic child support payment solutions
• Digital delivery of government checks

Awards & Recognition

• Forbes: Best Employers for Diversity
• HRC Foundation Corporate Equality Index: Best Place to Work for LGBTQ+ Equality
• Gold Stevie for “Leading Through Digital Disruption”

Environmental Metrics

ESG Focus Areas

• Greenhouse gas emissions
• Energy efficiency and renewables
• Opportunities in clean technology
• Electronic waste and other recycling
• Board of Directors' governance framework
• Business ethics and professional integrity
• Data privacy and security
• Business continuity and enterprise risk management
• Supplier practices
• Conduent associate experience
• Diversity, equity and inclusion
• Giving back in our local communities

Environmental Achievements

• 42% reduction in Scope 2 emissions against a target commitment of 40-50% from the base year by 2030
• 85.3 million lbs. total paper recycled since 2017
• 27 data centers migrated to 3 since 2019
• 1,933 servers migrated to 93 energy-efficient servers
• 43,264 items of e-waste recycled
• 24% of purchased electricity from renewable sources

Social Achievements

• 138% increase in EIG members since 2020
• Named by Newsweek as one of the “Top 100 Most Loved Workplaces” in 2022
• Recognized by Forbes Magazine as one of “America’s Best 500 Employers for Diversity” for the second year in a row
• 10,153 hours volunteered
• 82.3% SPARK index score

Governance Achievements

• 99% of associates completed annual Code of Business Conduct training
• 100% of senior leadership completed annual Code of Business Conduct training
• 87.5% of the Board of Directors is independent
• 37.5% of the Board of Directors identify as female or ethnically diverse
• 99% of associates completed annual Information Privacy training

Climate Goals & Targets

Environmental Challenges

• Enhanced emissions-reporting and reduction obligations
• Acute and chronic physical risks: Natural disasters or effects of climate change
• Shifts in client preferences, resulting in demand for more sustainable operations
• Lack of investment in new technologies
• Access to public sector infrastructure investments
• Digital Solutions

Mitigation Strategies

• Monitoring global regulations and setting up internal systems to measure emissions across the company, including the supply chain
• Responding to voluntary emission-reporting disclosures
• Tailored emergency response/business continuity plans to protect operations in the event of natural disasters and climate change events
• Geographically dispersed data centers with automated fail-over protocols
• Monitoring new developments in sustainable technology as input to the capital allocation strategy
• Disciplined approach to investing in new technologies
• Developing new service offerings—including new technology components that address climate change issues
• Monitoring client needs and market changes

Supply Chain Management

Supplier Audits: Not disclosed

Responsible Procurement

• Supplier Code of Conduct
• Sustainable procurement training program (89% completion rate)

Climate-Related Risks & Opportunities

Physical Risks

• Natural disasters
• Effects of climate change

Transition Risks

• Enhanced emissions-reporting and reduction obligations
• Shifts in client preferences
• Lack of investment in new technologies

Opportunities

• Access to public sector infrastructure investments
• Digital Solutions
• Resilience: Global organizational footprint
• Energy source: Purchasing or generating renewable energy
• Products and services: Shift in client preferences for more sustainable business practices and offerings
• Resource efficiency: Ability to work from home
• Resource efficiency: Upgrade facility equipment to reduce operating costs

Reporting Standards

Frameworks Used: SASB, TCFD, UN Sustainable Development Goals (SDGs), CDP Climate Change Questionnaire, EcoVadis

Certifications: ISO 27001

Third-party Assurance: Not disclosed

UN Sustainable Development Goals

• SDG 1: No Poverty
• SDG 2: Zero Hunger
• SDG 3: Good Health and Well-being
• SDG 5: Gender Equality
• SDG 8: Decent Work and Economic Growth
• SDG 11: Sustainable Cities and Communities

Conduent's solutions and initiatives contribute to these goals through various programs and services.

Sustainable Products & Innovation

• All-electronic toll collection
• Cashless fare collection
• Dynamic pricing in curbside management
• Digitally reloadable electronic payment cards
• Digitizing document management services

Awards & Recognition

• Newsweek’s Top 100 Most Loved Workplaces
• Forbes’ America’s Best 500 Employers for Diversity
• Comparably Best Company for Women
• India’s Workplace Equality Index Top Employer for LGBT+ Inclusion
• Disability Equality Index Best Place to Work for Disability Inclusion

Environmental Metrics

ESG Focus Areas

• GHG emissions
• Energy efficiency and renewables
• Opportunities in clean technology
• Electronic waste and other recycling
• Conduent associate experience
• Diversity, equity and inclusion
• Giving back in our local communities
• Business ethics
• Data privacy and security
• Business continuity and enterprise risk management
• Sustainable procurement

Environmental Achievements

• 52% reduction in Scope 2 emissions since base year of 2019, achieving our target
• 101.8M lbs total paper recycled since 2017
• 27 facilities with IT infrastructure consolidated into our 2 primary data centers since 2019
• 5,695 servers decommissioned through modernization and optimization efforts
• 18% YOY reduction in Scope 2 emissions in 2023, largely driven by matured GHG reporting
• 6,836 items of e-waste recycled
• 18% of energy from renewable sources
• 13.9M lbs. office paper recycled

Social Achievements

• 111% increase in membership among our eight diverse Employee Impact Groups
• 15,406 hours volunteered
• 94.5K items of e-waste recycled since 2020
• ~$99B disbursed in payments to support government programs
• 562M U.S. health claims supported across different government programs
• 2.3B customer service interactions each year
• average learning hours per associate in 2023: 206,240
• 84% associate participation in developmental training
• 78.6% favorability for Inclusivity according to associate feedback
• 1.7M developmental learning assets accessed

Governance Achievements

• 87.5% of the Board of Directors is independent
• 37.5% of the Board of Directors identify as female or ethnically diverse
• 99% completion of mandatory annual Code of Business Conduct training by associates globally
• 100% of associates in purchasing roles completed sustainable procurement training
• 99% of our associates completed our dedicated information privacy and security training sessions
• 92% of environments with personal health information (PHI) completed annual HIPAA risk assessments
• 100% regular review of privacy policies that required review for updates to regulations, security and best practices
• 14% of sourceable spend allocated to diverse suppliers in the U.S.

Climate Goals & Targets

Environmental Challenges

• Enhanced emissions-reporting and reduction obligations
• Acute and chronic physical risks: Natural disasters or effects of climate change
• Shifts in client preferences, resulting in demand for more sustainable operations
• Lack of investment in new technologies
• Assessing and managing carbon-related risks in third parties

Mitigation Strategies

• Monitoring and preparing for global and national regulations, such as emerging CSRD and SEC regulations, and setting up internal systems to measure emissions across the company, including our supply chain.
• Sites have tailored emergency response/business continuity plans to protect our operations in the event of natural disasters and climate change events.
• Investing in technologies to mitigate climate risk in our operations, such as our Data Center Optimization Plan, increased cloud migration and transition, and upcoming move to a Tier 1 high efficiency data center planned for 2024.
• Enhanced and strengthened our Third Party Risk Managmenet (TPRM) process, which includes an environmental, social and governance risk assessment when a new or existing supplier or vendor is onboarded or renewed.
• Entire procurement team receives annual sustainability training, which includes environmental and carbon risk assessments, and in 2024, we will be launching a Supplier Engagement survey to gather more information about the carbon intensity and GHG reduction targets among our most material suppliers.

Supply Chain Management

Supplier Audits: Comprehensive 360 review for all strategic suppliers

Responsible Procurement

• Supplier Code of Conduct
• Sustainable procurement training for 100% of associates in purchasing roles

Climate-Related Risks & Opportunities

Physical Risks

• Natural disasters
• Effects of climate change

Transition Risks

• Enhanced emissions-reporting and reduction obligations
• Shifts in client preferences
• Lack of investment in new technologies
• Assessing and managing carbon-related risks in third parties

Opportunities

• Access to public sector infrastructure investments
• Digital Solutions
• Resilience: Global organizational footprint
• Energy source: Purchasing or generating renewable energy
• Products and services: Shift in client preferences for more sustainable business practices and offerings
• Resource efficiency: Agile hybrid working model
• Resource efficiency: Upgrade and maintain modern facility equipment to reduce operating costs

Reporting Standards

Frameworks Used: SASB, TCFD, UN SDGs

Certifications: ISO 27001

Third-party Assurance: Not disclosed

UN Sustainable Development Goals

• Goal 1: No Poverty
• Goal 2: Zero Hunger
• Goal 3: Good Health and Well-being
• Goal 5: Gender Equality
• Goal 8: Decent Work and Economic Growth
• Goal 11: Sustainable Cities and Communities
• Goal 12: Responsible Consumption and Production
• Goal 13: Climate Action

Conduent's contributions to SDGs through its various business segments and initiatives.

Sustainable Products & Innovation

• Rapid Assistance Solution
• Digital Payments Solution
• All-Electronic Solutions for Tolling
• Transportation solutions (overhead vehicle classification system)
• ConnectEBT mobile app and cardholder portal
• Advanced interactive voice response (IVR) system technology

Awards & Recognition

• CiTTi Award (UK)
• SEAL Sustainable Product Award (2023)
• Forbes: America’s Best Employer for Diversity
• Newsweek: Top 100 Global Most Loved Workplaces
• Human Rights Campaign Best Places to Work for LGBTQ+ Equality – U.S. and Mexico
• Disability Equality Index – Best Places to Work for Disability Inclusion
• Newsweek’s Top 100 Global Most Loved Workplaces
• America’s Best Employers for Diversity for third year in a row
• Best for Vets List
• Top Employer for LGBT+ Inclusion in India’s Workplace Equality Index for the second year in a row
• LGBTQ+ Best Places to Work in Mexico with our Equidad MX program
• Best Places to Work for Disability Inclusion for the second year in a row