Climate Change Data

Environmental Metrics

ESG Focus Areas

• Environmental
• Social
• Governance

Environmental Achievements

• Reduced electricity consumption by 15%
• Reduced paper usage by 4.4%
• 75% of energy consumption is green (solar energy farm)

Social Achievements

• Maintained 40% female labor participation rate
• Offered 365 career development programs for full-time employees
• Received over 11,000 applications through ahli777 program
• Improved customer experience (CX) index score to 79%
• First organization in MENA to complete a full review with Freedom House on gender equity

Governance Achievements

• Deloitte conducted a third-party assurance review of board oversight functions
• No incidents of Non-Compliance with Laws and Regulations

Climate Goals & Targets

Environmental Challenges

• Predicting short- and medium-term economic impact of the coronavirus crisis

Mitigation Strategies

• Investing in enhanced risk management practices and policies, and credit support programs and policies for customers

Supply Chain Management

Supplier Audits: 300 suppliers audited in 2019

Responsible Procurement

• Priority to local suppliers
• Social and environmental audit before contracting

Climate-Related Risks & Opportunities

Reporting Standards

Frameworks Used: GRI Standards: Core option

Sustainable Products & Innovation

• Go-Green Program (0% interest installment plan with 100% funding of eco-friendly products)

Environmental Metrics

ESG Focus Areas

• Corporate Governance
• Economic Performance
• Workforce
• Social Inclusion
• Environmental Footprint

Environmental Achievements

• Reduced non-renewable energy consumption by 11% in 2021 compared to 2019
• Launched a solar power plant with a total generating capacity of 2.52 MW
• Installed a new photovoltaic solar project at Irbid main branch covering 65% of electricity consumption
• Launched Green Loan service, the first of its kind in Jordan

Social Achievements

• Ranked number 48 in Fortune Magazine’s annual “Change the World List” in 2020
• Increased customer satisfaction rate to 79.4% in 2021
• Launched “Ahli Izwati” program to support SMEs during the pandemic
• Launched ahli777 program, providing career empowerment opportunities for students and graduates
• Conducted various social events and distributed gifts to children from less fortunate families

Governance Achievements

• Advanced corporate governance through board composition and stakeholder engagement
• No incidents of corruption in 2020-2021
• No financial penalties imposed by regulatory bodies for anti-competitive behavior
• Implemented a holistic business continuity management process

Climate Goals & Targets

Environmental Challenges

• COVID-19 pandemic and resulting economic disruptions
• Governmental restrictions affecting operations and sustainability initiatives
• Decreased net profit after taxes in 2020

Mitigation Strategies

• Maintained sustainability initiatives and strategies
• Concentrated efforts on supporting the Kingdom’s efforts during the pandemic
• Implemented digitalization strategies to ensure business continuity
• Supported SME clients through initiatives like loan postponements and reduced interest rates

Supply Chain Management

Responsible Procurement

• Priority given to local suppliers

Climate-Related Risks & Opportunities

Reporting Standards

Frameworks Used: GRI Standards: Core option

Sustainable Products & Innovation

• Green Loan service
• AnaMeen platform

Awards & Recognition

• Fortune’s Change the World List (2020)

Environmental Metrics

ESG Focus Areas

• Environmental Responsibility
• Social Responsibility
• Excellence in Business Organization

Environmental Achievements

• 38% reduction in total GHG emissions
• Achieved a score of 62 points in LEED certification for new headquarters (aiming for Platinum)
• 47.58 GJ reduction in energy consumption from fleet transition to electric vehicles
• 25%-30% reduction in electricity consumption through solar panels and LED lighting
• 15% reduction in heat consumption through boiler replacement

Social Achievements

• 40% women in workforce, 24% in management
• 88 women hired in 2023
• Over 4,872 hours of training and development programs
• 10.1% of total facilities to SMEs
• Launched Qawn, Jordan’s first social payment platform
• Signed the UN Women’s Empowerment Principles
• Awarded 1st place in the region for “CSR and Sustainability” by Arabia CSR & Sustainability awards

Governance Achievements

• Established a dedicated ESG Executive Committee
• Achieved a score of 4.5 out of 5 in Deloitte Governance Maturity Assessment
• Enhanced governance framework with transparency, accountability, and oversight
• Implemented robust risk management processes
• Enhanced policies on responsible lending and investment

Climate Goals & Targets

Environmental Challenges

• Climate change
• Social inequality
• Economic development challenges

Mitigation Strategies

• Setting short-term and long-term targets for GHG emission reduction and renewable energy usage
• Developing a user guide to assess environmental and social risks
• Directing a portion of portfolio to finance companies supporting disadvantaged areas
• Introducing financing products for EVs and LCVs
• Conducting training sessions for relationship managers on sustainability and green financing
• Introducing the Green Business Bundle program

Supply Chain Management

Responsible Procurement

• Collaboration with reputable suppliers
• Jordan Ahli Bank Supplier’s Sustainability Code of Conduct
• Mapping, monitoring, and measuring bank’s exposure to geopolitical events
• Diversifying supplier network
• Developing criteria and KPIs to assess supplier adherence
• Prioritizing local suppliers (88% of expenditure in 2023)

Climate-Related Risks & Opportunities

Reporting Standards

Frameworks Used: GRI Standards, Amman Stock Exchange (ASE) Guidance on Sustainability Reporting, UN SDGs

Certifications: ISO 27001 (ISMS), ISO 22301

UN Sustainable Development Goals

• UNSDG 1: No Poverty
• UNSDG 3: Good Health and Well-being
• UNSDG 4: Quality Education
• UNSDG 5: Gender Equality
• UNSDG 8: Decent Work and Economic Growth
• UNSDG 9: Industry, Innovation, and Infrastructure
• UNSDG 10: Reduced Inequalities
• UNSDG 13: Climate Action
• UNSDG 17: Partnerships for the Goals

Various initiatives throughout the report contribute to these goals.

Sustainable Products & Innovation

• Green Business Bundle
• My Green Property Program
• Electric Car Loan
• Finance Your Green Needs Program
• My Green Project Program
• Qawn (social payment platform)
• Ahli Invest
• Ahli Online
• Ahli Mobile

Awards & Recognition

• Platinum Membership status at the Jordan Green Building Council
• 1st place award in the region for the “CSR and Sustainability” category by the Dubai based Arabia CSR & Sustainability awards platform

Environmental Metrics

ESG Focus Areas

• Environmental Sustainability
• Social Sustainability
• Responsible Governance

Environmental Achievements

• Reduced GHG emissions by 20% in 2023 compared with 2022
• Targets 50% GHG reduction and 90% renewable energy usage by 2027
• Targets complete digitalization with a 40% reduction in paper consumption by 2025
• Targets LEED Platinum certification for headquarters building

Social Achievements

• Targets to increase the percentage of women in management by 30% by 2027
• Targets 40%-50% of new female hires by 2027
• Targets to increase the percentage of women-based businesses and suppliers
• Targets to increase the percentage of local suppliers to 91%
• Targets increased number of people with disabilities in the workforce
• Implemented Ahli 777 program, Ahli leaders and Ahli skills programs, and other specialized training programs for employee well-being and youth empowerment

Governance Achievements

• Targets to increase board members' diversity and independence
• Increased stakeholder engagement
• Implemented executive compensation and incentives linked to ESG performance
• Launched the Ambassadors of Environmental, Social, and Governance Sustainability program
• Formed a sustainability and ESG executive committee along with the sustainability and ESG department
• Plans to implement anti-money laundering and bribery/anti-corruption policies

Climate Goals & Targets

Environmental Challenges

• Not disclosed

Mitigation Strategies

• Not disclosed

Supply Chain Management

Supplier Audits: Not disclosed

Responsible Procurement

• Supplier’s Code of Conduct

Climate-Related Risks & Opportunities

Physical Risks

• Not disclosed

Transition Risks

• Not disclosed

Opportunities

• Not disclosed

Reporting Standards

Frameworks Used: GRI Standards, Amman Stock Exchange Guidance on Sustainability Reporting, United Nations Sustainable Development Goals, International Financial Reporting Standards, Sustainability Accounting Standards Board, Central Bank of Jordan's Sustainability Guidelines, Group-Level Corporate Governance Manual and Appendices

Certifications: ISO 27001 (cyber and information security)

Third-party Assurance: Not disclosed

UN Sustainable Development Goals

• Not disclosed

Not disclosed

Sustainable Products & Innovation

• My Green Property and My Green Project programs
• Finance Your Green Needs program
• Green Business Bundle Program
• Electric vehicle loan financing program
• EV charging infrastructure financing

Awards & Recognition

• Not disclosed