Climate Change Data

Environmental Metrics

ESG Focus Areas

• Social Responsibility
• Environmental Sustainability
• Community Engagement

Environmental Achievements

• Renewal of AHP Social and Environmental Responsibility seals.
• Signed the 2020 Lisbon Commitment to a European Green Capital.
• Concluded energy efficiency projects and photovoltaic installations at Pestana Vila Sol and ECM.
• Adopted uniform procedures to save water and electricity during the pandemic.

Social Achievements

• Completed the Santo António Kindergarten in São Tomé, accommodating 350 children.
• Donated accommodation, meals, and materials to hospitals and social institutions during the COVID-19 pandemic.
• Provided support to various associations, including Casa da Alegria, Crescer Ser, and João.13.
• Implemented a wellness program for employees, including nutrition and mental health support.
• Distributed Christmas hampers to employees and vulnerable communities.

Governance Achievements

• Not disclosed

Climate Goals & Targets

Environmental Challenges

• COVID-19 pandemic significantly impacted operations and planned initiatives.

Mitigation Strategies

• Reconfigured interventions to focus on supporting people in precarious situations and vulnerable institutions.
• Donated resources to hospitals, social centers, and other institutions.
• Implemented cost-saving measures in hotels to conserve water and electricity.

Supply Chain Management

Supplier Audits: Not disclosed

Responsible Procurement

• Not disclosed

Climate-Related Risks & Opportunities

Physical Risks

• Not disclosed

Transition Risks

• Not disclosed

Opportunities

• Not disclosed

Reporting Standards

Frameworks Used: Null

Certifications: AHP Social and Environmental Responsibility seals

Third-party Assurance: Not disclosed

UN Sustainable Development Goals

• Not disclosed

Not disclosed

Sustainable Products & Innovation

• Not disclosed

Awards & Recognition

• Not disclosed

Environmental Metrics

ESG Focus Areas

• Environmental
• Social
• Governance

Environmental Achievements

• Reduced CO2 emissions by 44% compared to 2019 (48% in scope 1, 38% in scope 2, and 47% in scope 3).
• Reforestation of 391 ha of land, planting 24,500 cork oaks.
• Energy efficiency projects resulting in an estimated reduction of 324 tons of CO2/year at Pestana Promenade and Pestana Royal Hotels and 2,116 tons of CO2/year at Empresa de Cervejas da Madeira.
• Awarded Social and Environmental Responsibility seals by AHP.
• Honourable Mention in the Sustainable Finance Category of the National Sustainability Award for issuing green bonds.

Social Achievements

• Created 691 new jobs.
• Employed 24 employees with disabilities.
• Maintained support for various community initiatives, including the “Obrigado por Ajudar” program, partnerships with João.13 Association, Estímulo NGO, GRACE, and others.
• Provided accommodation and support for 5 homeless people at Pestana Amsterdam Riverside Hotel.
• Implemented a program offering preferential prices and services to healthcare professionals.
• Donated toys and meals to those in need.

Governance Achievements

• Established a Code of Conduct and Ethics and a Compliance Manual.
• Appointed a Compliance Director on each Board of Directors.
• No legal infractions or cybersecurity incidents reported.

Climate Goals & Targets

Environmental Challenges

• COVID-19 pandemic significantly impacted hotel activity during the first half of the year.

Mitigation Strategies

• Maintained support for third-party activities and increased partnerships.
• Implemented various employment support measures to minimize the impact on employee income.
• Developed contingency plans and security procedures to address the pandemic.

Supply Chain Management

Supplier Audits: Not disclosed

Responsible Procurement

• Not disclosed

Climate-Related Risks & Opportunities

Physical Risks

• Not disclosed

Transition Risks

• Not disclosed

Opportunities

• Not disclosed

Reporting Standards

Frameworks Used: GRI

Certifications: Green Key (Madeira hotels), HACCP

Third-party Assurance: Not disclosed

UN Sustainable Development Goals

• Not disclosed

Not disclosed

Sustainable Products & Innovation

• Not disclosed

Awards & Recognition

• AHP Social and Environmental Responsibility seals
• Honourable Mention in the National Sustainability Award (Sustainable Finance Category)

Environmental Metrics

ESG Focus Areas

• Climate and environmental commitment
• Creation of social value
• Governance

Environmental Achievements

• Reduced GHG Footprint by 8% compared to 2019
• 6% of energy consumed in 2022 was from renewable sources (own production)
• Implemented several energy optimization projects, including chiller replacements and biomass installation
• Implemented initiatives to reduce water consumption, including installing water-saving systems and timers
• Reduced waste sent to landfill by implementing composting and recycling programs
• Planted tens of thousands of trees

Social Achievements

• Created 990 new jobs in 2022
• Employee satisfaction rate of 76%
• Implemented Pestana Academy, a talent development program
• Provided catered accommodation and employment for Ukrainian refugees
• Donated over 20,000 meals to social institutions
• Invested EUR 10M in restoring and maintaining national heritage

Governance Achievements

• Established a whistleblowing channel
• Approved a set of in-house policies in the area of Compliance
• Implemented a comprehensive review of cybersecurity and information security

Climate Goals & Targets

Environmental Challenges

• Supply chain disruptions
• Water stress in operating areas
• Opportunities for improvement in waste management
• Data limitations in some regions (Africa)

Mitigation Strategies

• Developed alternative sourcing strategies
• Implemented water-saving measures and desalination plants
• Ongoing initiatives to improve waste management practices
• Progressive roadmap for calculating carbon footprint and defining 2030 action plan

Supply Chain Management

Responsible Procurement

• 91.6% of procurement from local suppliers

Climate-Related Risks & Opportunities

Physical Risks

• Extreme weather events

Transition Risks

• Regulatory changes

Opportunities

• Development of energy-efficient products

Reporting Standards

Frameworks Used: GRI 2021 Standards

Certifications: Green Key (Portugal)

Awards & Recognition

• Most responsible company in ESG in the tourism sector in Portugal (Merco)

Environmental Metrics

ESG Focus Areas

• Sustainability

Environmental Achievements

• Reduced carbon footprint by more than 10% (measured by CO2 consumption per occupied room)

Social Achievements

• Shared profits with employees and awarded salary adjustments in recognition of their contribution.

Governance Achievements

• Not disclosed

Climate Goals & Targets

Environmental Challenges

• Increased market volatility due to geopolitical instability (wars in Ukraine and Gaza Strip), inflation, and rising interest rates.
• Supply chain disruptions.
• Competition from OTAs.

Mitigation Strategies

• Continued investment in cutting-edge technologies to improve customer experience and internal efficiency.
• Investment in employee skills enhancement.
• Meaningful reduction of debt, especially variable-rate debt.
• Renegotiated energy contracts in Portugal to reduce costs.

Supply Chain Management

Supplier Audits: Not disclosed

Responsible Procurement

• Not disclosed

Climate-Related Risks & Opportunities

Physical Risks

• Extreme weather events

Transition Risks

• Not disclosed

Opportunities

• Not disclosed

Reporting Standards

Frameworks Used: Null

Certifications: Null

Third-party Assurance: Not disclosed

UN Sustainable Development Goals

• Not disclosed

Not disclosed

Sustainable Products & Innovation

• Not disclosed

Awards & Recognition

• Lisbon: Europe’s Leading City Destination
• Oporto: Europe’s Leading Seaside Metropolitan Destination