Climate Change Data

Environmental Metrics

ESG Focus Areas

• Environmental Responsibility
• Community and Partners
• Colleague Engagement

Environmental Achievements

• Reduced energy consumption per guest night by 27% from 2009 to 2014
• Reduced water consumption per guest night by 18% between 2009 and 2014
• Reduced CO2 emissions per guest night by 25% from 2009 to 2014
• Swissôtel Büyük Efes, Izmir produced its own electricity using natural gas in 2012, resulting in 32% savings.
• Swissôtel Sydney reduced waste production by 21% and increased recycling by 22% in 2012.
• Swissôtel The Stamford, Singapore increased recycled food waste by 22.7% to 48 tons from 2013 to 2014.

Social Achievements

• Launched the Vitality program focusing on well-being for guests and colleagues.
• Achieved group-wide certification for Food Safety with TÜV Nord in 2013.
• Maintained a level of “very satisfied guests” of well over 80% for six years.
• Increased colleague engagement to 88% in 2014.
• Reduced work-related injury cases by 19% in the past three years.
• Reduced security incidents by 32% in the past three years.
• Supported SOS Children’s Villages since 1999.

Governance Achievements

• 100% of hotels are certified for Quality Management (ISO 9001), Environmental Management (ISO 14001), Health and Safety Management (OHSAS 18001), and Food Safety Management (ISO 22000).
• Recognised for Business Excellence in accordance with the EFQM Model in 2013.
• Achieved Investors in People Silver certification in 2014.

Climate Goals & Targets

Environmental Challenges

• Nationwide decrease in wedding business (Swissôtel Nankai Osaka)
• Economic crisis impact (Swissôtel Sydney)
• Low hotel occupancy affecting F&B revenue (Swissôtel Ankara)
• Water scarcity
• Energy consumption from fossil fuels
• Waste disposal impact on the environment

Mitigation Strategies

• Continuous improvement initiatives using RADAR logic to increase revenue and efficiency (various hotels)
• Engineering enhancements, laundry reduction, water-saving programmes, consumption monitoring and guest participation schemes (water conservation)
• Energy consumption reduction programmes, low-energy lighting, laundry reduction, team-member awareness training and purchasing green energy (energy conservation)
• Waste improvement programmes, full supply chain to reduce waste and drive recycling (waste management)
• Eco-digester system to transform solid food waste into water (Swissôtel Merchant Court)

Supply Chain Management

Climate-Related Risks & Opportunities

Reporting Standards

Frameworks Used: GRI

Certifications: ISO 9001, ISO 14001, OHSAS 18001, ISO 22000, Investors in People Silver

Awards & Recognition

• TripAdvisor Travelers’ Choice Awards
• World Luxury Hotel Awards
• Condé Nast Traveler - Readers’ Choice List
• Hospitality Asia Platinum Awards
• World Travel Awards
• Condé Nast Traveler - Gold List
• Travel + Leisure China