Climate Change Data

Environmental Metrics

ESG Focus Areas

• Employee wellbeing, diversity, equality and inclusivity
• Community engagement and charitable activities
• Minimising our impact on the environment
• Corporate Governance

Environmental Achievements

• Improved energy performance rating from D to B after head office refurbishment through initiatives like high-efficiency AC system, LED lighting, and EV charging points.
• ARs submitted over £1 billion in Green Mortgages.

Social Achievements

• Launched a wellbeing calendar with various initiatives including webinars, yoga sessions, and support for employees going through menopause.
• Established a volunteering programme and a Christmas Toy Appeal.
• Awarded an additional £1,000 pay rise and a £250 one-off cash bonus to all eligible non-bonussed head office employees in response to the cost-of-living crisis.
• Launched the Mortgage Advice Bureau Foundation (CIO) to support local charities.
• Achieved 76% average participation in employee engagement surveys.
• Over 100 people undertook training in the Deliver Wow Academy.

Governance Achievements

• Adopted the Quoted Companies Alliance (QCA) corporate governance code.
• Implemented robust compliance processes and controls.
• Established a zero-tolerance approach to bribery and corruption with mandatory training for all employees.

Climate Goals & Targets

Environmental Challenges

• Limited environmental footprint due to the nature of operations as a mortgage intermediary business.
• Cost of living crisis impacting employees.

Mitigation Strategies

• Investment in energy efficiency measures and green initiatives.
• Additional pay rise and bonus for employees.

Supply Chain Management

Responsible Procurement

• Supplier selection weighted towards local businesses
• Established relationships with key suppliers with appropriate governance and oversight procedures.

Climate-Related Risks & Opportunities

Opportunities

• Leadership in Green Mortgages

Reporting Standards

Frameworks Used: QCA Corporate Governance Code

Sustainable Products & Innovation

• Green Mortgages

Awards & Recognition

• Best Medium Organisation, Business Culture Awards
• Overall Winner, Business Culture Awards
• Best Business Transformation Initiative, Business Culture Awards
• Women’s Recognition Awards – Equality Employer of the Year
• Mortgage Introducer, Elite Women Winner

Environmental Metrics

ESG Focus Areas

• Climate change
• Diversity, Equity, and Inclusion
• Community engagement
• Employee wellbeing
• Governance

Environmental Achievements

• Scope 1 and Scope 2 emissions in kWh reduced by 5% due to efficiency measures implemented at Head Office. Market-based Scope 1 and Scope 2 emissions in tCO2e decreased by 9%, and by 11% on a per employee basis.
• Head office energy performance rating improved from 84 (D rating) to 39 (B rating) after refurbishment.

Social Achievements

• Launched a new internal communications platform, Chatter, improving employee engagement.
• Increased paid Maternity, Paternity, Adoption and Shared Parental Leave offering by two weeks.
• Introduced two paid “guilt free days” for parents returning from Family Leave.
• Established a new Employee DEI group, MAB U’Nity.
• Continued to achieve outstanding customer satisfaction ratings of 4.9 (out of 5) from over 25,000 reviews on Feefo.

Governance Achievements

• Successfully implemented the Consumer Duty into operations.
• Created a Sustainability Committee.
• Added ESG as a standing agenda item to Board meetings.
• Incorporated social and environmental impact in our mission statement and vision.

Climate Goals & Targets

Environmental Challenges

• Severe market downturn in 2023 due to rising interest rates and reduced consumer confidence.
• Depleted mortgage and protection pipelines at the start of 2023.
• Reduced UK new mortgage lending by 29%.
• Difficult macroeconomic environment.

Mitigation Strategies

• Continued investment in growth strategy despite challenging conditions.
• Helped ARs and advisers pivot to refinance and protection opportunities.
• Investment in technology platform and marketing team.
• Cost reductions and efficiencies at Fluent.
• Secured a new long-term contract with Fluent's largest mortgage lead provider.

Supply Chain Management

Responsible Procurement

• Supplier code of conduct
• Emphasis on environmental matters when procuring goods and services
• Preference for local suppliers

Climate-Related Risks & Opportunities

Physical Risks

• Damage to physical operations due to extreme weather events

Transition Risks

• Government guidelines and legislation regarding the energy efficiency of housing
• Lenders’ responses to climate-related risks

Opportunities

• Development of energy-efficient products and services
• Additional commercial opportunities for insurance related businesses

Reporting Standards

Frameworks Used: TCFD

Sustainable Products & Innovation

• Green Mortgage service (in development)

Awards & Recognition

• Platinum Trusted Service award (Feefo)
• Exceptional Service award (Feefo)
• Barclays D&I Awards – Best Inclusive Culture
• MoneyAge Mortgage Awards - Diversity Initiative of the Year
• Women’s Leadership Association Awards - Woman in Management
• Money Marketing Awards – Diversity Champion
• MAB Foundation received an industry award for Excellence in Philanthropy and Community Service