Climate Change Data

Environmental Metrics

ESG Focus Areas

• Environmental
• Social
• Governance

Environmental Achievements

• 4.3% absolute carbon reduction in stores and warehouses
• Introduced a 99% ‘farm-to-store’ emission-free chocolate, delivered by sailboat
• Removed palm oil from all own-label food
• Installed a new energy management system saving 55 tonnes of carbon annually
• Achieved zero waste to landfill
• Installed new boilers at Piccadilly store saving 72 tonnes of carbon annually
• Replaced all lighting at Piccadilly store with LED, improving efficiency by 10%
• Delivered all ambient deliveries without plastic, removing over 40 tonnes of single-use plastic annually
• Introduced a plastic-free bag for life, saving 2 tonnes of single-use plastic annually

Social Achievements

• Launched an internal campaign to support CSR strategy, Future Matters
• 33 people joined apprenticeship programmes
• Donated over 29,000 meals worth of food to The Felix Project
• Hundreds of team members nominated for Fortnum & Mason Values Awards

Governance Achievements

• Not disclosed

Climate Goals & Targets

Environmental Challenges

• Not disclosed

Mitigation Strategies

• Not disclosed

Supply Chain Management

Supplier Audits: Not disclosed

Responsible Procurement

• Work with Ethical Tea Partnership
• Sourcing of high-quality products with full traceability
• Regular assessment and audit of suppliers' environmental and ethical practices
• Commitment to no slavery, human trafficking or child labour

Climate-Related Risks & Opportunities

Physical Risks

• Not disclosed

Transition Risks

• Not disclosed

Opportunities

• Not disclosed

Reporting Standards

Frameworks Used: Null

Certifications: Carbon Trust Standard

Third-party Assurance: Not disclosed

UN Sustainable Development Goals

• Not disclosed

Not disclosed

Sustainable Products & Innovation

• 99% emission-free chocolate

Awards & Recognition

• Carbon Trust Certificate of Achievement

Environmental Metrics

ESG Focus Areas

• Carbon Reduction
• Animal Sourcing
• Waste Reduction
• Single-Use Plastic Reduction
• Diversity & Inclusion
• Community Engagement
• Sustainable Sourcing

Environmental Achievements

• Achieved a 3.7% absolute carbon reduction in stores and warehouses
• Achieved zero waste to landfill
• Introduced a chargeable, plastic-free food hall bag and plastic-free gift bags, reducing plastic footprint by 10 tonnes
• Introduced a plastic-free ribbon
• Continued to install LED lights, improving efficiency by 10%
• Substantially reduced the amount of plastic sent out

Social Achievements

• Launched internal Diversity & Inclusion, Sustainability, and Family networks
• 25 apprentices graduated, 18 joined apprenticeship programs
• Hundreds of employees nominated for Fortnum & Mason Values Awards
• Introduced a paid volunteering day for all staff
• Donated 29,000 meals to The Felix Project

Governance Achievements

• Continued to make investments in Piccadilly store & warehouses to deliver carbon management & efficiency savings
• First luxury retailer to charge for all bags to reduce reliance on Earth's resources

Climate Goals & Targets

Environmental Challenges

• Reducing reliance on Earth's finite resources
• Eradicating single-use plastic

Mitigation Strategies

• Charging for bags and encouraging customers to bring their own
• Working with supply chain to eradicate single-use plastic

Supply Chain Management

Responsible Procurement

• Ethical Tea Partnership standards
• High welfare standards for livestock
• GM-free since 2002
• Sustainable palm oil sourcing (aiming for palm oil-free by 2022)
• CITES accreditation for caviar

Climate-Related Risks & Opportunities

Sustainable Products & Innovation

• Plastic-free bags
• Plastic-free ribbon

Awards & Recognition

• Carbon Trust Certificate of Achievement

Environmental Metrics

ESG Focus Areas

• Carbon Reduction
• Sustainable Sourcing
• Animal Welfare
• Employee Well-being
• Community Engagement
• Supply Chain Sustainability

Environmental Achievements

• Achieved a 3.4% absolute carbon reduction across sites.
• Piccadilly store reduced water by 57% and carbon by 21%.
• Launched new online packaging reducing paper fill.
• Hospitality, Own Label Retail & FBH went palm oil-free.

Social Achievements

• Improved animal sourcing in Retail & Hospitality.
• Launched Biscuit “Lossus” refills.
• Continuously increased members of the Future Matters Sustainability Network.
• Achieved 2018 target of 100 Apprentices by 2022.
• Hundreds of team members nominated for Fortnum & Mason Values Awards.
• Achieved 360+ volunteering hours for Felix (charity partner).
• First Social Value audit with good score due to apprenticeships and Network Groups.

Governance Achievements

• Formed a Sustainability Strategy Board chaired by the CEO.
• Introduced a Sustainability Operational Group.

Climate Goals & Targets

Environmental Challenges

• Reducing carbon footprint further
• Ensuring sustainable practices across all supply chains

Mitigation Strategies

• Ongoing carbon reduction projects to identify further energy savings.
• Regular assessment and audits of suppliers' environmental and ethical practices.
• Collaboration with suppliers to improve their CSR objectives.
• Termination of relationships with suppliers failing to meet standards.

Supply Chain Management

Responsible Procurement

• Ethical Tea Partnership standards for tea
• High welfare standards for livestock
• Full traceability for food products
• Compliance with CITES for caviar

Climate-Related Risks & Opportunities

Reporting Standards

Frameworks Used: Planet Mark

Certifications: Carbon Trust (until 2022)

Sustainable Products & Innovation

• Biscuit “Lossus” refills