Climate Change Data

Environmental Metrics

ESG Focus Areas

• Responsibility in Governance and Business Operations
• Responsibility and Employees
• Responsibility and Customers
• Responsibility in Investments
• Responsibility in Communities

Environmental Achievements

• If: All electricity purchased comes from renewable sources.
• Topdanmark: Achieved goal of maintaining 2014 level of CO2 emissions until the end of 2017; reduced absolute CO2 emissions by 6.5% compared to 2016.

Social Achievements

• Improved employee satisfaction scores across subsidiaries.
• Launched initiatives to prevent sexual harassment at If.
• Implemented various well-being programs across subsidiaries (e.g., health days, stress programs, flexible working hours).

Governance Achievements

• Updated Sampo Group’s Code of Conduct.
• Established group-level policies regarding remuneration, compliance, risk management, and communication.
• Implemented whistleblowing channels across subsidiaries.

Climate Goals & Targets

Environmental Challenges

• Insufficient systems or data accessibility across Group companies.
• Increasing threat from cybercrime at Topdanmark.
• Rising sick leave in Finland at If, mainly in customer centers.
• Need to improve transparency on pricing and ensure fair insurance for all customers at If.

Mitigation Strategies

• Ongoing development of group-level corporate responsibility work and reporting.
• Increased spending on compliance and AML/CTF systems and recruitment of experts at If.
• Implementation of a new digital tool to signal sick-leave patterns to leaders at If.
• Initiatives to improve transparency on pricing and ensure fair insurance for all customers at If (e.g., removing sales bonuses).

Supply Chain Management

Responsible Procurement

• If: Procurement Policy, Supplier Assessment Principles, and Environmental Policy; prioritizes environmentally friendly alternatives and eco-labeled products.

Climate-Related Risks & Opportunities

Physical Risks

• Extreme weather conditions (storms, heavy rains, floods)

Reporting Standards

Frameworks Used: GRI Standards

Environmental Metrics

ESG Focus Areas

• Governance & Business Operations
• Employees
• Customers
• Investments
• Communities

Environmental Achievements

• If offset all its CO2e emissions through a Gold Standard VER project.
• Topdanmark reduced CO2 emissions by 11% compared to 2017.
• If reduced CO2e emissions per employee by 1.3% compared to 2017.
• Sampo plc received WWF Finland’s Green Office certificate.

Social Achievements

• Launched Code of Conduct training at If, Mandatum Life, and Sampo plc.
• Mandatum Life exceeded its target of 90% of personnel feeling employed in a very good workplace (94%).
• If increased the number of virtual meetings instead of traveling and promoted train travel as an alternative to air travel.
• Topdanmark received the award for Denmark’s best customer experience in KPMG’s survey.

Governance Achievements

• Strengthened Sampo’s group-level focus on corporate responsibility.
• Restructured Sampo plc’s corporate responsibility organization.
• Appointed a Head of Corporate Responsibility.
• Established a group-level Corporate Responsibility Steering Group and a Corporate Responsibility Program for Sampo Group.

Climate Goals & Targets

Environmental Challenges

• Increased CO2e emissions at If due to an increase in the number of employees and business air travel.
• Increased employee turnover at If, mainly in customer centers.
• Increased absence due to illness at Topdanmark, particularly stress-related.
• Data breaches at If and Mandatum Life.

Mitigation Strategies

• If implemented actions to reduce sick leave in customer centers (e.g., improved facilities, healthcare provider collaboration).
• If is working to develop recruitment, salary models, and onboarding processes to reduce turnover.
• Topdanmark initiated efforts to prevent stress and provide support for employees experiencing stress.
• If implemented policies, processes, and guidelines to minimize the risk of data breaches.

Supply Chain Management

Supplier Audits: Not disclosed

Responsible Procurement

• Environmental requirements for suppliers (If), CSR reference in contracts (Topdanmark).

Climate-Related Risks & Opportunities

Physical Risks

• Extreme weather events (storms, heavy rains, floods)

Transition Risks

• Regulatory changes

Opportunities

• Development of energy-efficient products and services

Reporting Standards

Frameworks Used: GRI Standards

Certifications: Null

Third-party Assurance: Not disclosed

UN Sustainable Development Goals

• Goal 5, 8, 10, 12, 13, and 17 (If)
• Goals 3 and 12 (Topdanmark)

Not disclosed

Sustainable Products & Innovation

• Loss prevention services (If), digital insurance services (If and Topdanmark).

Awards & Recognition

• WWF Finland’s Green Office certificate (Sampo plc), award for Denmark’s best customer experience (Topdanmark).

Environmental Metrics

ESG Focus Areas

• Climate
• Supply chains and materials
• Work environment
• Diversity and gender equality
• Responsible business practices

Environmental Achievements

• Reduced CO2e emissions by 7 percent since 2018 (to 8,395 tonnes)
• Reduced CO2e emissions by 59 percent since 2008
• Recycled approximately 1,400 tonnes of waste from damaged properties in Norway
• Increased share of damaged windshields being repaired instead of replaced by nearly 50% (from 30% ten years prior), avoiding over a thousand tonnes of CO2 emissions
• All electricity comes from renewable sources
• Energy use in If’s offices has decreased by 37 percent over the 2012-2019 period
• Reduced total paper consumption by 69 percent since 2012

Social Achievements

• Launched a new Nordic onboarding process
• Redefined the purpose and core values of the company
• If’s ‘Diversity ambassadors’ facilitated 15 workshops on unconscious bias
• Launched an e-learning course focusing on inclusion, diversity and unconscious bias
• Improved employee satisfaction scores (6.18 in 2019 from 6.12 in 2018)
• Employee turnover decreased to 11.6% in 2019
• Implemented over a thousand suggestions from the Viima innovation platform, improving If’s products and processes

Governance Achievements

• Developed a Supplier Code of Conduct based on the ten principles of the UN Global Compact
• Updated investment policies with instructions on how to take Environmental, Social and Governance (ESG) factors into account
• Purchased a new whistleblowing service platform
• Implemented an Anti-Money Laundering (AML) and Counter-Terrorist Financing (CTF) policy
• Sampo Group signed the UN Global Compact and Principles for Responsible Investment (PRI)

Climate Goals & Targets

Environmental Challenges

• Increasing frequency and magnitude of natural catastrophes
• High employee turnover in customer centers (primarily in Sweden due to low unemployment and high general turnover)
• Need to further integrate ESG factors into investment operations
• Need for more accessible digital services

Mitigation Strategies

• Developed advanced risk management services for corporate clients
• Offered house assessments to minimize risk of damage
• Developed better statistics for monitoring and identification of worrying negative trends in employee absence
• Made developments to the recruitment process, salary model, onboarding and performance follow-up process in customer centers
• Updated investment policies to include ESG factors using an internal ESG traffic light model
• Initiated a project to make websites in the Nordic and Baltic countries accessible to all

Supply Chain Management

Responsible Procurement

• Supplier Code of Conduct covering human rights, labour rights, environment, and anti-corruption
• Environmental and health-related requirements for vehicle and property repair contractors
• Ethics policy for claims contractors

Climate-Related Risks & Opportunities

Physical Risks

• Extreme weather events, increased precipitation, sea level rise

Reporting Standards

Frameworks Used: GRI Standards: Core option

Third-party Assurance: KPMG

UN Sustainable Development Goals

• SDG 5
• SDG 8
• SDG 10
• SDG 11
• SDG 12
• SDG 13
• SDG 17

The report details how If's key sustainability issues are linked to the relevant SDGs.

Environmental Metrics

ESG Focus Areas

• Operating responsibly
• Valuing our colleagues and customers
• Supporting our communities
• Reducing our environmental impact

Environmental Achievements

• Reduced carbon footprint by 76% compared to 2019 baseline (exceeding the 50% target by 2022)
• Certified CarbonNeutral® company for the second year running
• Zero emissions from electricity across two main sites
• Zero waste sent to landfill from UK sites since February 2021
• 29,000 kg of carbon emissions saved through using recycled parts in vehicle repair

Social Achievements

• Placed 29th in the Top 50 UK Inclusive Employers 2021
• Launched #CountMeIn initiative to improve understanding of workforce diversity
• Highest colleague engagement score in company history
• Continued high customer Net Promoter Score and customer recommendation
• £198,000 donated through COVID-19 Community Commitment Scheme supporting 163 charities and schools
• Over 975 colleagues completed a community day in 2021
• Introduced a Dignity at Work Policy
• Refreshed colleague Grievance Policy to focus on early resolution
• 70% increase in mobile app usage

Governance Achievements

• Improved ESG rating on investment portfolio from "A" to "AA"
• Zero anti-corruption and bribery incidents reported during 2021
• Established a dedicated Data Governance Steering Group
• Launched a Data Protection Champion network

Climate Goals & Targets

Environmental Challenges

• High labour market demand and movement due to Brexit and post-pandemic factors
• Competitive pay for junior level roles in other industries
• Increased colleague turnover due to easing of COVID-19 restrictions

Mitigation Strategies

• Key focus on resourcing customer-facing roles
• Offsetting UK recruitment with outsource partners
• Increased salaries for customer-facing colleagues by an average of 5.6%
• Proactive management of retention and recruitment for specialist capabilities

Supply Chain Management

Responsible Procurement

• Robust due diligence process under a Relationship Management Framework
• Sustainability considerations in procurement activities
• Supplier risk assessments
• Use of a third-party due diligence service

Climate-Related Risks & Opportunities

Physical Risks

• Flooding (implied through flood risk data usage in underwriting)

Transition Risks

• Changes in customer behaviours and requirements related to vehicle fuel types and usage

Opportunities

• Development of energy-efficient products and services (implied through use of green parts in claims handling)

Reporting Standards

Frameworks Used: UN PRI (commitment to become signatory)

Certifications: CarbonNeutral®

UN Sustainable Development Goals

• Goal 3: Good Health and Well-being
• Goal 4: Quality Education
• Goal 5: Gender Equality
• Goal 7: Affordable and Clean Energy
• Goal 8: Decent Work and Economic Growth
• Goal 13: Climate Action

Hastings' 4Cs framework and various initiatives contribute to these SDGs.

Awards & Recognition

• Finder Customer Satisfaction Awards 2022 (85% customer recommendation)
• Go Compare People’s Choice Awards 2022 (Excellent rating for car and home products)

Environmental Metrics

ESG Focus Areas

• Valuing colleagues and customers
• Supporting our communities
• Reducing our environmental impact
• Operating responsibly

Environmental Achievements

• Reduced Scope 1 & 2 carbon emissions by 81% from our 2019 baseline
• Reduced overall carbon footprint by 59% compared to 2019 baseline (excluding working from home emissions)
• Removed single-use cups from offices, saving 87,000 cups from waste streams
• Launched Go Green program and network of Green Ambassadors
• Launched Green Earth initiative, allowing customers to opt for tree planting instead of courtesy cars

Social Achievements

• Supported colleagues with cost of living package (pay rise, bonus, free meals)
• Raised £79,000 for The Pink Ribbon Foundation
• 1,600 colleagues provided 12,000 hours of community support (£223,000 worth)
• Donated £97,000 to 85 local causes
• Achieved 30% women in senior roles
• Ranked 9th in the Top 50 UK Inclusive Employers list

Governance Achievements

• Maintained MSCI aligned ESG score of “AA” on investment portfolio
• Became a signatory to the UN Principles for Responsible Investment (UN PRI)
• Implemented a digital contract approval solution (DocuSign)

Climate Goals & Targets

Environmental Challenges

• Increased Scope 3 emissions due to increased travel after lifting of COVID restrictions
• Rising cost of living impacting colleagues
• Competitive UK labor market impacting colleague retention

Mitigation Strategies

• Hybrid working model to optimize office space and reduce energy consumption
• Cost of living support package for colleagues
• Increased salaries for customer-facing colleagues
• Internal first recruitment approach
• Engaging an outsource partner for customer-facing roles to manage demand peaks

Supply Chain Management

Supplier Audits: 100% in 2023 (ESG due diligence questionnaires)

Responsible Procurement

• ESG due diligence questionnaires for suppliers
• Use of recycled parts in vehicle repairs

Climate-Related Risks & Opportunities

Physical Risks

• Flooding

Transition Risks

• Regulatory changes

Opportunities

• Development of energy-efficient products

Reporting Standards

Frameworks Used: UN PRI, SBTi

Certifications: CarbonNeutral®

UN Sustainable Development Goals

• Goal 1: No Poverty
• Goal 3: Good Health and Well-being
• Goal 5: Gender Equality
• Goal 8: Decent Work and Economic Growth
• Goal 12: Responsible Consumption and Production
• Goal 13: Climate Action

Hastings' 4Cs framework aligns with these SDGs through various initiatives.

Sustainable Products & Innovation

• YouDrive telematics product

Environmental Metrics

ESG Focus Areas

• Business management and practices
• Corporate culture
• Investment management and operations
• Products and services
• Communities

Environmental Achievements

• Switched its Bexhill headquarters to 100% renewable energy (biogas)
• Scope 1 and 2 emissions decreased due to emissions reduction efforts related to company cars and the use of renewable energy.

Social Achievements

• Updated the Sampo Group Code of Conduct
• Exceeded employee engagement (eNPS) target of above 50
• Launched Leadership Principles focusing on hybrid workplace, well-being, and employee engagement
• Ranked 4th in the Inclusive Top 50 UK Employers list

Governance Achievements

• Committed to the Science Based Targets initiative (SBTi) and setting group-level science-based climate targets
• Received validation and approval for its science-based climate targets from the SBTi
• Developed a due diligence process for suppliers and business partners
• Implemented a formal set of supplier policies

Climate Goals & Targets

Environmental Challenges

• Increased Scope 3 emissions due to a change in methodology for calculating emissions for remote working in UK locations and improved data collection for purchased goods and services.
• Increased business travel at Hastings
• Difficulty in reducing single-use plastic items at Topdanmark
• Increased paper consumption at Topdanmark

Mitigation Strategies

• Improving data collection and aligning group-level reporting
• Implementing energy efficiencies at Hastings (energy use monitoring system, LED lighting, mothballing underutilized office areas)
• Developing a new environmental standard for all If offices
• Focusing on digital solutions to reduce paper consumption at Topdanmark
• Implementing a procurement platform to manage ESG-related due diligence at Hastings

Supply Chain Management

Responsible Procurement

• Supplier Code of Conduct (If, Topdanmark)
• Additional Environmental Requirements (AER) for property and vehicle repair contractors (If)
• Formal set of supplier policies (Hastings)
• ESG due diligence on all critical suppliers (Hastings)

Climate-Related Risks & Opportunities

Physical Risks

• Extreme weather events impacting business and increasing claims costs

Transition Risks

• Regulatory changes, market shifts

Reporting Standards

Frameworks Used: GRI Standards, TCFD, SASB, UN Global Compact

Third-party Assurance: Ernst & Young Oy

UN Sustainable Development Goals

• SDG 3
• SDG 5
• SDG 8
• SDG 12
• SDG 13

Sampo Group aims to contribute to these SDGs through improving its own operations, community engagement, and value chain engagement.

Sustainable Products & Innovation

• If Building Check for SME clients
• Hastings' digital tool for notifying motor incidents
• Hastings' partnership with a provider of innovative temporary solutions for home repairs

Awards & Recognition

• 4th in the Inclusive Top 50 UK Employers list (Hastings)

Environmental Metrics

ESG Focus Areas

• Climate and Environment (E)
• People and Communities (S)
• Business Management and Practices (G)

Environmental Achievements

• Sampo Group submitted Science-Based Targets (SBTs) to the SBTi for validation in July 2024. If's SBTs were validated in December 2023.
• Reduced business travel (number of flights) by 50% in 2023 (baseline 2019).
• Reduced GHG emissions in own operations (see page 9 for detailed figures).
• Reduced carbon footprint of direct equity and fixed income investments (see page 12 for detailed figures).

Social Achievements

• If achieved 87% employee agreement with inclusion statements in the autumn 2023 survey.
• If achieved near equal binary gender representation among employees and leaders by 31 Dec 2023.
• Hastings ranked 4th in the Inclusive Top 50 UK Employers list in 2023/2024.
• Topdanmark maintained at least 79 points in their bi-annual well-being and commitment survey (scale: 0-100).

Governance Achievements

• Sampo plc's Board of Directors has ultimate oversight of group-level sustainability.
• Sampo Group screens investments for violations of international norms and standards.
• If and Topdanmark have no investments in companies with confirmed norms violations as of June 30, 2024 and December 31, 2023 respectively.

Climate Goals & Targets

Environmental Challenges

• Not disclosed

Mitigation Strategies

• Not disclosed

Supply Chain Management

Supplier Audits: Not disclosed

Responsible Procurement

• Supplier Code of Conduct (If, Topdanmark); Due diligence assessments (Hastings)

Climate-Related Risks & Opportunities

Physical Risks

• Not disclosed

Transition Risks

• Not disclosed

Opportunities

• Not disclosed

Reporting Standards

Frameworks Used: SBTi

Certifications: Null

Third-party Assurance: Not disclosed

UN Sustainable Development Goals

• Not disclosed

Not disclosed

Sustainable Products & Innovation

• Not disclosed

Awards & Recognition

• Not disclosed