Climate Change Data

Environmental Metrics

ESG Focus Areas

• Financial Inclusion
• Risk Management
• Corporate Governance & Ethics
• Data Security
• Customer Satisfaction
• Training and development
• Environmental Protection
• Human Rights

Environmental Achievements

• Adopted digitization of its operations, thereby minimizing usage of paper

Social Achievements

• Launched Family Connect program, with 325 events attended by 11,024 employees and their families
• Recognized 4,838 employees (near 25%) across the bank
• Increased workforce diversity to 12.4%, up by 17% from the previous financial year
• Women representation in Branch Banking at 26% and Branch Operations at 30%, including rural locations
• Re-hired 700+ employees during the year

Governance Achievements

• Successful IPO and listing on the stock exchange
• Strong corporate governance framework
• Robust governance framework including a self-assessment risk framework
• Robust policy around data privacy and code of conduct
• Robust customer grievance redressal mechanism
• IT and InfoSec audit, IT security risk reporting, IT security risk governance
• ISO/IEC 27001:2013 Standard Certification by British Standard Institute (BSI)

Climate Goals & Targets

Environmental Challenges

• Unsecured lending to MFI segment and repayment driven by cash mode
• Deposit growth vis-a-vis credit demand
• Negative impact on economy due to global headwind
• Misinformation/misconception, wrong decision regarding the aspect can lead to negative business implications
• Failure in data security can lead to reputation and regulatory risk
• Failure in data security can lead to reputation and regulatory risk
• Failure in any aspect might leads to customer dissatisfaction and regulatory action
• Failure in any aspect might lead to loss of business opportunity
• Inadequate training and development can inhibit business development and employee attrition

Mitigation Strategies

• Moving towards digital collections/standing instruction/NACH
• Robust audit checks in place
• Robust governance framework
• Robust policy around data privacy and code of conduct
• Robust customer grievance redressal mechanism
• Controls – Network access control, Antivirus, Penetration test, Dark-web monitoring, Malware monitoring and other threat monitoring, Data Leakage Prevention solution.
• IT and InfoSec audit, IT security risk reporting, IT security risk governance
• Proactively does customer satisfaction surveys. Feedback obtained is considered for improvements.
• Conducts various trainings regularly through physical and digital mode.

Supply Chain Management

Supplier Audits: Not disclosed

Responsible Procurement

• Not disclosed

Climate-Related Risks & Opportunities

Physical Risks

• Not disclosed

Transition Risks

• Not disclosed

Opportunities

• Not disclosed

Reporting Standards

Frameworks Used: Null

Certifications: ISO 27001

Third-party Assurance: Not disclosed

UN Sustainable Development Goals

• Not disclosed

Not disclosed

Sustainable Products & Innovation

• Not disclosed

Awards & Recognition

• National Best Employer & Dream Company to work for by World HRD Congress
• Best Fintech & DPI Adoption by IBA (Indian Banking Association
• Best Data Quality- SFB Consumer Award by TransUnion CIBIL Limited
• Award for ‘Best IT Risk Management’ by Indian Banks Association